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Desktop Support Manager Jobs in Riverside, CA (NOW HIRING)

Stefanini Group

Deskside Technician II

Irvine, CA · On-site

$21.75 - $27.75/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Irvine, CA

$21.75 - $27.75/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Irvine, CA · On-site

$21.75 - $27.75/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Irvine, CA

$21.75 - $27.75/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician I

Irvine, CA · On-site

$24 - $26/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini

Deskside Technician II

Irvine, CA · On-site

$21.75 - $27.75/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

Experience in an IT Service Desk, Help Desk, Desktop Support, or similar technical support role. * Strong documentation and ticket management skills. * Computer hardware and software troubleshooting ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA · On-site

$55K - $65K/yr

Experience in an IT Service Desk, Help Desk, Desktop Support, or similar technical support role. * Strong documentation and ticket management skills. * Computer hardware and software troubleshooting ...

Snap-on Inc

Tech Support Analyst l

Tustin, CA

$55K - $65K/yr

Experience in an IT Service Desk, Help Desk, Desktop Support, or similar technical support role. * Strong documentation and ticket management skills. * Computer hardware and software troubleshooting ...

TaxRise

IT Support Specialist

Irvine, CA

$28 - $30/hr

Provide day-to-day operational support for a wide range of desktops, laptops, tablets, printers ... Infrastructure & Equipment Management: * Coordinate the disassembly and reinstallation of IT ...

Vector Fleet Management

Garage Support

San Bernardino, CA · On-site

$18 - $22/hr

This role supports the service shop with vehicle transporting, shop cleanliness, and parts pick-up ... Manage parts inventory and handle parts pick-up/delivery * Perform light maintenance and maintain ...

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All JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Riverside, CA

Desktop Support Manager information

See Riverside, CA salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for desktop support manager in Riverside, CA is $37.74, according to ZipRecruiter salary data. Most workers in this role earn between $25.10 and $50.14 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Riverside, CA? The most popular types of Desktop Support jobs in Riverside, CA are:
What are popular job titles related to Desktop Support Manager jobs in Riverside, CA? For Desktop Support Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Riverside, CA look for? The top searched job categories for Desktop Support Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Desktop Support Manager jobs? Cities near Riverside, CA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Deskside Technician II

Deskside Technician II

Stefanini Group

Irvine, CA • On-site

$21.75 - $27.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
* Troubleshooting and repairing hardware issues;
* Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
* Preventative maintenance (e.g., lifecycle);
* Troubleshooting HW issues on end user devices;
* Proper utilization of ServiceNow;
* ServiceNow queue management and Ticket follow-up;
* Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
* Critical project support that involves hardware and/or high-touch user experience;
* Perform comprehensive site hardware asset inventory;
* Maintain consumable device inventory count;
* Conduct spare part and loaner pool management;
* Support IMACR/D requests;
* Engage OEM for warranty repairs and follow up on status;
* Escort OEM technicians onsite when needed.
* Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
* Work on child ticket as assigned by Level 2/3 client-provided technical staff.
What you need to succeed:
  • Knowledge of multiple manufacturers and operating systems.
  • Excellent troubleshooting capability.
  • Ability to work in a team environment as well as independently.
  • Ability to communicate technical information -technical audiences.
  • Excellent verbal and written communication skills.
  • Ability to complete assignments with no supervision.
  • Ability to search internally/externally for support information.
  • Customer-oriented attitude.
  • Ability to travel locally and in-state to support other sites, if applicable.
  • Valid driver's license and proof of auto insurance, if travel is required.
  • Attendance and schedule adherence are requirements of this position.
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
  • Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making.

Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY
Job Requirements
Details:
3 years min. experience with:
* Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;
* Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;
* Active Directory
* Deploying IT equipment (Windows, Mac);
* Imaging and staging PCs;
* Managing the equipment inventory and lifecycle;
* Migrating End User data;
* Moving in scope IT equipment;
* Collecting and coordinating disposal of in scope IT equipment;
* Facilitating third-party vendor on-site presence for Onsite Lifecycle Management
#LI-ONSITE
#LI-KG1
Pay Range:
Based on Experience

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