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Desktop Support Manager Jobs in Riverside, CA (NOW HIRING)

Stefanini Group

Deskside Technician I

Irvine, CA · On-site

$21.50 - $27.25/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician I

Irvine, CA · On-site

$21.50 - $27.25/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician I

Irvine, CA · On-site

$21.50 - $27.25/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Irvine, CA · On-site

$21.50 - $27.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Irvine, CA · On-site

$21.50 - $27.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Irvine, CA · On-site

$21.50 - $27.50/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician I

Irvine, CA · On-site

$24 - $27/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

... desk support and desktop services), systems integration, consulting and strategic staffing to ... management of IT assets including asset auditingAbility to research and follow appropriate KB ...

Service Global, Inc

Desktop EUC L1

Chino, CA · On-site

$22 - $23/hr

Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management ...

Pomeroy Technologies

Deskside Support

CA · On-site

$21 - $26.50/hr

... management. This role serves as the liaison between assigned support areas and other areas of ... Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update ...

Pomeroy

Deskside Support

Foothill Ranch, CA · On-site

$21 - $26.50/hr

... management. This role serves as the liaison between assigned support areas and other areas of ... Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

... desktop support: TCP/IP, DNS, DHCP, Wireless (802.11a/b/g) * Utilize a helpdesk ticketing system to log calls, keep track of projects, and keep management up to date with all issues. * Install and ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Riverside, CA

Desktop Support Manager information

See Riverside, CA salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support manager in Riverside, CA is $37.74, according to ZipRecruiter salary data. Most workers in this role earn between $25.10 and $50.14 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Riverside, CA?

The most popular types of Desktop Support jobs in Riverside, CA are:

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For Desktop Support Manager jobs in Riverside, CA, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Desktop Support Manager jobs?

Cities near Riverside, CA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 74% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,494 per year, or $37.7 per hour.

Deskside Technician I

Stefanini Group

Irvine, CA • On-site

$21.50 - $27.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
 
What will you do?

* Troubleshooting and repairing hardware issues; 

* Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; 

* Preventative maintenance (e.g., lifecycle);  

* Troubleshooting HW issues on end user devices; 

* Proper utilization of ServiceNow;  

* ServiceNow queue management and Ticket follow-up; 

* Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;  

* Critical project support that involves hardware and/or high-touch user experience;

* Perform comprehensive site hardware asset inventory;  

* Maintain consumable device inventory count; 

* Conduct spare part and loaner pool management; 

* Support IMACR/D requests; 

* Engage OEM for warranty repairs and follow up on status; 

* Escort OEM technicians onsite when needed. 

* Assist client with physical support for incidents related to network, datacenter, and other activities as requested.  

* Work on child ticket as assigned by Level 2/3 client-provided technical staff.


What you need to succeed:

  • Knowledge of multiple manufacturers and operating systems.
  • Excellent troubleshooting capability.
  • Ability to work in a team environment as well as independently.
  • Ability to communicate technical information -technical audiences.
  • Excellent verbal and written communication skills.
  • Ability to complete assignments with no supervision.
  • Ability to search internally/externally for support information.
  • Customer-oriented attitude.
  • Ability to travel locally and in-state to support other sites, if applicable.
  • Valid driver's license and proof of auto insurance, if travel is required.
  • Attendance and schedule adherence are requirements of this position.
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
  •  Knows and applies fundamental concepts, practices and procedures of particular field of specialization.



 

 

1 year min. experience with:

*  Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;

*  Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;

*  Active Directory

* Deploying IT equipment (Windows, Mac); 

* Imaging and staging PCs;

* Managing the equipment inventory and lifecycle;

* Migrating End User data;

* Moving in scope IT equipment; 

* Collecting and coordinating disposal of in scope IT equipment;

* Facilitating third-party vendor on-site presence for Onsite Lifecycle Management


What you'll get
  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
 
Why we're different 
  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making.

#LI-ONSITE 
#LI-KG1
Education:Bachelor (BA, BS...)Employment Type: FULL_TIME

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