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Desktop Support Manager Jobs in Riverside, CA (NOW HIRING)

Glidewell Dental

Desktop Systems Analyst

Riverside, CA

$27.81 - $34/hr

Performs other related duties and projects as business needs require at direction of management. * Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...

Glidewell Dental

Desktop Systems Analyst

Riverside, CA · On-site

$27.81 - $34/hr

Performs other related duties and projects as business needs require at direction of management. * Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...

Prime Healthcare

Decision Support Manager

Ontario, CA · On-site

$115K - $179K/yr

This role supports audit readiness, ensures accuracy of statistical data, and leads a team. Managers collaborate with cross functionality and contribute to special projects aligned with ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Support user account administration, password resets, and Microsoft Entra ID/Microsoft 365 account management. * Install, configure, and maintain desktop software and business applications. * Assist ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Support user account administration, password resets, and Microsoft Entra ID/Microsoft 365 account management. * Install, configure, and maintain desktop software and business applications. * Assist ...

IntelliSurvey

IT Technician (U.S.)

Irvine, CA · On-site

Build and maintain end user hardware (laptops and desktops) * Assist the Desktop Support Specialist with endpoint inventory management * Build and maintain desktop image systems and processes * Ship ...

IntelliSurvey

IT Technician (U.S.)

Irvine, CA · On-site

$75K - $100K/yr

Build and maintain end user hardware (laptops and desktops) * Assist the Desktop Support Specialist with endpoint inventory management * Build and maintain desktop image systems and processes * Ship ...

Service Global, Inc

Desktop Engineer L1

Irvine, CA · On-site

$22 - $23/hr

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role ... Refresh PC support with individual user * Management of existing Recycle cages at Customer sites

MetroSys

Onsite IT Support Technician

Irvine, CA · On-site

$30 - $40/hr

This role serves as the primary onsite IT resource, supporting desktop systems, office technology, networking equipment, asset lifecycle management, and local infrastructure projects while partnering ...

MetroSys

Onsite IT Support Technician

Irvine, CA · On-site

$30 - $40/hr

This role serves as the primary onsite IT resource, supporting desktop systems, office technology, networking equipment, asset lifecycle management, and local infrastructure projects while partnering ...

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Showing results 21-40

All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Riverside, CA

Desktop Support Manager information

See Riverside, CA salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for desktop support manager in Riverside, CA is $37.74, according to ZipRecruiter salary data. Most workers in this role earn between $25.10 and $50.14 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Riverside, CA?

The most popular types of Desktop Support jobs in Riverside, CA are:

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For Desktop Support Manager jobs in Riverside, CA, the most frequently searched job titles are:

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What cities near Riverside, CA are hiring for Desktop Support Manager jobs?

Cities near Riverside, CA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Riverside, CA as of June 2026, with employment types broken down into 74% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,494 per year, or $37.7 per hour.

Desktop Support w/ Macintosh Experience

nscglobal, usa

Anaheim, CA • On-site

Full-time

PTO

Re-posted 21 days ago

Job description

Company Description
nscglobal provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. nscglobal is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a North American headquarters in New York. Please review our website at www.nscglobal.com for more information on our organization.
Job Description
POSITION: Desktop Support Technician
JOB TYPE: Direct Hire
START DATE: IMMEDIATELY
LOCATION: Anaheim, CA
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associates degree in a related area or 1 - 3 years of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.
Qualifications
Position Description:
  • Provides on-site and remote technical service support, installation, configuration and problem resolution in PC /Network environments.
  • Experience with Macintosh
  • Experience with upgrading from Windows 7 to 10
  • Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
  • Diagnoses mechanical, hardware, software and system failures using established procedures.
  • Determines most cost effective repair resolution to minimize customer downtime.
  • Act as the primary provider of technical support to desktop and laptop computer users for hardware, OS, and application issues to Executive/Financial Level customers.
  • Monitor and update help desk incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions.
  • Function as primary point of contact and communication with customer from assignment of ticket to successful resolution of issue, including scheduling work and keeping customer aware of work status and solution progress.
  • Evaluate current processes, procedures, and technology with an emphasis on identifying methods of improving effectiveness in providing support to customers.
  • Coordinate support and repair activities with select third party vendors.

Skill/Ability Knowledge:
Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Microsoft OS issues. Must be a proficient user of personal computer tools for word processing, decision support and communication. Must be skilled in problem solving techniques and supporting financial customers.
Proficiency in the following areas - Networking, VPN, Wireless. Customer Service, Ticketing system applications and multi-tasking.
Mental: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Full time, direct hire. Includes benefits, paid time off.

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