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Desktop Support Manager Jobs in Riverside, CA (NOW HIRING)

OSI Digital

Field Desktop Support Tech

Orange, CA · On-site

$21.75 - $27.50/hr

Field Desktop Support Tech- White Glove Support Location: Orange County, CA- Irvine or Fountain ... Manage executive A/V setup and live support for meetings, presentations, and boardroom technology.

E-Solutions

Desktop Support Technician

Irvine, CA · On-site

$21.75 - $27.75/hr

... Support baseline governance such as data quality checks and lineage enablement • Stakeholder Interaction Act as the primary technical contact for delivery discussions Proactively identify risks ...

Glidewell Dental

Desktop Systems Analyst

Irvine, CA

$27.81 - $34/hr

Performs other related duties and projects as business needs require at direction of management. * Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...

Glidewell Dental

Desktop Systems Analyst

Irvine, CA · On-site

$27.81 - $34/hr

Performs other related duties and projects as business needs require at direction of management. * Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...

Glidewell Dental

Desktop Systems Analyst

Irvine, CA · On-site

$27.81 - $34/hr

Performs other related duties and projects as business needs require at direction of management. * Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...

OSTechnical

Be Seen First

IT Support Level III Lead

Orange, CA · On-site

$38 - $48/hr

You will serve as the key escalation point and operational lead , bridging leadership with Helpdesk and Desktop Support teams. This position offers clear advancement into IT leadership/management

Denken Solutions

Client Services Technician

Irvine, CA · On-site

$21.75 - $27.75/hr

On-Site role * IT Desktop Support Technician. * Onsite in Foster City, CA | 5 days in office. * As ... Manage Tier 1 support requests via emails, Slack and Jira/ServiceNow Service Desk tickets. * Manage ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Support user account administration, password resets, and Microsoft Entra ID/Microsoft 365 account management. * Install, configure, and maintain desktop software and business applications. * Assist ...

MetroSys

Technical Support Specialist

Irvine, CA · On-site

$20 - $30/hr

Support user account administration, password resets, and Microsoft Entra ID/Microsoft 365 account management. * Install, configure, and maintain desktop software and business applications. * Assist ...

Tomra

Customer Support Manager - Americas

Irvine, CA · On-site +1

$110K - $137K/yr

As our Customer Support Manager Americas, you lead the regional Customer Support Center and the teams behind it including Customer Service, Technical Support, Technical Escalations, and Service ...

Stefanini Group

Deskside Technician I

Irvine, CA

$21.50 - $27.25/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician I

Irvine, CA

$21.50 - $27.25/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician I

Irvine, CA · On-site

$21.50 - $27.25/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

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All JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Riverside, CA

Desktop Support Manager information

See Riverside, CA salary details

$15

$37

$62

How much do desktop support manager jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for desktop support manager in Riverside, CA is $37.74, according to ZipRecruiter salary data. Most workers in this role earn between $25.10 and $50.14 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Riverside, CA? The most popular types of Desktop Support jobs in Riverside, CA are:
What are popular job titles related to Desktop Support Manager jobs in Riverside, CA? For Desktop Support Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Riverside, CA look for? The top searched job categories for Desktop Support Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Desktop Support Manager jobs? Cities near Riverside, CA with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Field Desktop Support Tech

Field Desktop Support Tech

OSI Digital

Orange, CA • On-site

$21.75 - $27.50/hr

Full-time

Posted 23 days ago

Job description

Job Title: Field Desktop Support Tech- White Glove Support
Location: Orange County, CA- Irvine or Fountain Valley, CA
Role: FT
Shift Timings: 6 AM- 3 PM or 12 noon- 8 PM PT
Position Summary
We are seeking a highly skilled and detail-oriented VIP/White-Glove IT Support Technician to provide elite, responsive, and discreet technical support to executives, high-profile users, and mission-critical staff. This role requires exceptional troubleshooting skills, fast response times, and a proactive approach to ensuring uptime and productivity for our most critical end users.
As a key member of our support team, you will work closely with senior leadership and must exhibit technical excellence, professionalism, and a service-first attitude at all times
Key Responsibilities
  • Provide white-glove, concierge-level technical support to VIP users, including C-suite executives and high-priority personnel.
  • Diagnose, troubleshoot, and resolve hardware, software, networking, and peripheral issues across Windows, macOS, and mobile platforms.
  • Deliver on-site and remote support with urgency and discretion, ensuring minimal disruption to executive workflows.
  • Maintain and configure laptops, desktops, smartphones, tablets, and collaboration tools (Zoom, Teams, etc.) to ensure seamless operation.
  • Strong experience in Workstation Engineering (experience with PowerShell scripting, SCCM/MECM, Intune, remote deployment, server maintenance), AD, Networking/Security
  • Manage executive A/V setup and live support for meetings, presentations, and boardroom technology.
  • Collaborate with other IT teams to escalate and resolve complex issues quickly.
  • Ensure security protocols and company policies are followed at all times.
  • Keep accurate and timely records of incidents, actions, and resolutions using ticketing systems (e.g., ServiceNow, Jira).
  • Build and maintain strong working relationships with stakeholders through clear communication and technical confidence.

Required Qualifications
  • 3+ years of experience in IT support, with a focus on VIP, executive, or white-glove service environments.
  • Proven track record of fast, effective troubleshooting across Windows, macOS, iOS, Android, and Microsoft 365.
  • Strong understanding of networking basics, remote access tools (VPN, RDP), and endpoint security.
  • Experience with collaboration and productivity tools such as Microsoft Teams, Zoom, Slack, and Google Workspace.
  • High attention to detail, strong organizational skills, and the ability to work under pressure.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and respond swiftly to high-impact issues
  • Comfortable working in high-demand, fast-paced environments with discretion and professionalism.
  • Bilingual Korean is a plus

Preferred Qualifications
  • Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, Apple ACSP, or ITIL Foundation.
  • Experience in enterprise or financial services environments.
  • Familiarity with endpoint management tools like Intune, Jamf, or SCCM.

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