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Desktop Support Manager Jobs in Rancho Cucamonga, CA

Service Global, Inc

Desktop EUC L1

Chino, CA · On-site

$22 - $23/hr

Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management ...

Xinnovit

Desktop Technician

Anaheim, CA

$21.25 - $27/hr

... management solutions. Our mission is to enable our clients to become more agile and competitive ... Additionally, field support technicians need a high level of professionalism when working with user ...

Stantec

Environmental Lead Monitor

San Bernardino, CA · On-site

$67K - $97K/yr

... field and desktop support for a team of over 200 field staff. Ideal candidates will possess relevant experience adhering to and enforcing standard operating procedures, managing challenging ...

Stantec

Environmental Lead Monitor

Monrovia, CA · On-site

$67K - $97K/yr

... field and desktop support for a team of over 200 field staff. Ideal candidates will possess relevant experience adhering to and enforcing standard operating procedures, managing challenging ...

Stantec

Environmental Lead Monitor

Monrovia, CA · On-site

$62K - $90K/yr

... field and desktop support for a team of over 200 field staff. Ideal candidates will possess relevant experience adhering to and enforcing standard operating procedures, managing challenging ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rancho Cucamonga, CA

Desktop Support Manager information

See Rancho Cucamonga, CA salary details

$15

$36

$61

How much do desktop support manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for desktop support manager in Rancho Cucamonga, CA is $36.97, according to ZipRecruiter salary data. Most workers in this role earn between $24.57 and $49.13 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Rancho Cucamonga, CA?

The most popular types of Desktop Support jobs in Rancho Cucamonga, CA are:

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For Desktop Support Manager jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

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The top searched job categories for Desktop Support Manager jobs in Rancho Cucamonga, CA are:

What cities near Rancho Cucamonga, CA are hiring for Desktop Support Manager jobs?

Cities near Rancho Cucamonga, CA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you

Part-Time IT Support Technician (3-Month Contract)

FiLMax Tech Inc

Jurupa Valley, CA • On-site

$21.75 - $29.75/hr

Contractor

Posted 23 days ago

Job description

ABOUT THE ROLE
FilMax is a rapidly growing automotive film manufacturer based in Jurupa Valley, California, serving professional installers and distributors across North America. As we continue expanding our U.S. operations, we are seeking a hands-on Part-Time IT Support Technician to support our office, warehouse, and production facility.
You will be responsible for installing, configuring, and maintaining warehouse IT infrastructure while ensuring employees have the tools they need to operate efficiently.
The ideal candidate is comfortable working with networking equipment, warehouse technology, computers, and security systems, and enjoys providing responsive, customer-focused technical support.
WHAT YOU'LL DO
  • Install, configure, and troubleshoot office and warehouse Wi-Fi networks, routers, switches, and internet equipment.
  • Install, configure, and maintain security camera (CCTV) systems and network video recorders (NVRs).
  • Set up and support warehouse workstations, desktop computers, laptops, monitors, and peripheral devices.
  • Install and configure warehouse printers, shipping label printers, barcode scanners, and related hardware.
  • Configure printing systems for shipping and warehouse operations.
  • Troubleshoot Windows computers, printers, networking equipment, and office technology.
  • Assist with Microsoft 365 user setup, email configuration, and workstation deployment.
  • Coordinate with our China-based IT team to resolve hardware and software issues when necessary.
  • Maintain inventory of IT equipment and recommend hardware replacements or upgrades.
  • Respond to on-site IT support requests and provide timely technical assistance to employees.
  • Support new employee workstation setup, including computer deployment, user accounts, and equipment installation.
  • Document IT procedures, equipment configurations, and troubleshooting steps.

Requirements
WHAT WE'RE LOOKING FOR
  • 2-5 years of hands-on IT support experience in an office, warehouse, or manufacturing environment.
  • Strong knowledge of Windows operating systems, Microsoft 365, and general desktop support.
  • Experience installing and troubleshooting Wi-Fi networks, routers, switches, and internet connectivity.
  • Experience installing and configuring security camera (CCTV) systems.
  • Familiarity with barcode scanners, shipping label printers, warehouse printers, and related hardware.
  • Basic understanding of TCP/IP networking, DHCP, DNS, VPN, and network troubleshooting.
  • Experience with hardware installation, workstation deployment, and cable management.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Able to work independently and manage multiple priorities.
  • Experience supporting warehouse operations or manufacturing environments is highly preferred.
  • Bilingual English/Mandarin is a plus but not required.
  • Experience supporting warehouses, distribution centers, or manufacturing facilities.
  • Experience with barcode scanning systems.
  • Familiarity with shipping platforms, label printing systems, and ERP software Odoo.
  • Basic knowledge of firewall and network security best practices.
  • Experience supporting Microsoft Teams, SharePoint, and Microsoft 365 administration.

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