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Desktop Support Manager Jobs in Rancho Cucamonga, CA

Glidewell Dental

Desktop Systems Analyst

Riverside, CA · On-site

$27.81 - $34/hr

Performs other related duties and projects as business needs require at direction of management. * Provide level 1 support for Service Desk line during off hours. * Helps Coordinators and Desktop ...

Prime Healthcare

Decision Support Manager

Ontario, CA · On-site

$115K - $179K/yr

This role supports audit readiness, ensures accuracy of statistical data, and leads a team. Managers collaborate with cross functionality and contribute to special projects aligned with ...

CONNECTION

Helpdesk Support Technician

Brea, CA

$20.75 - $28/hr

Provision, configure, and deploy laptops and desktop computers. * Install, configure, and ... Ability to work independently and manage multiple priorities. Preferred Qualifications * Experience ...

CONNECTION

Helpdesk Support Technician

Brea, CA

$20.75 - $28/hr

Provision, configure, and deploy laptops and desktop computers. * Install, configure, and ... Ability to work independently and manage multiple priorities. Preferred Qualifications * Experience ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provision, configure, and deploy laptops and desktop computers * Install, configure, and ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provision, configure, and deploy laptops and desktop computers * Install, configure, and ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

Stefanini Group

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Ontario, CA

$20.50 - $26.25/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Ontario, CA

$20.50 - $26.25/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini Group

Deskside Technician II

Ontario, CA

$20.50 - $26.25/hr

Desktop/laptop tech support (Mac and PC) * Windows 7/10 operating systems * Support mobile devices ... Inventory management of IT assets including asset auditing * Ability to research and follow ...

Stefanini

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

... desk support and desktop services), systems integration, consulting and strategic staffing to ... management of IT assets including asset auditingAbility to research and follow appropriate KB ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provision, configure, and deploy laptops and desktop computers * Install, configure, and ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

Stefanini

Deskside Technician II

Ontario, CA · On-site

$20.50 - $26.25/hr

... desk support and desktop services), systems integration, consulting and strategic staffing to ... management of IT assets including asset auditingAbility to research and follow appropriate KB ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provision, configure, and deploy laptops and desktop computers * Install, configure, and ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Rancho Cucamonga, CA

Desktop Support Manager information

See Rancho Cucamonga, CA salary details

$15

$36

$61

How much do desktop support manager jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for desktop support manager in Rancho Cucamonga, CA is $36.97, according to ZipRecruiter salary data. Most workers in this role earn between $24.57 and $49.13 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Rancho Cucamonga, CA?

The most popular types of Desktop Support jobs in Rancho Cucamonga, CA are:

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For Desktop Support Manager jobs in Rancho Cucamonga, CA, the most frequently searched job titles are:

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Cities near Rancho Cucamonga, CA with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you

Desktop Systems Analyst

Glidewell Dental

Riverside, CA • On-site

$27.81 - $34/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Glidewell Laboratories rating

7.0

Company rating: 7.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Description
Position at Glidewell Dental
Glidewell Dental is looking for an experienced Desktop Systems Analyst to join our IT team. This role is deeply hands-on, supporting a wide range of hardware, software, and enterprise applications across the organization. You'll handle complex troubleshooting, provide Tier 2/3 support, partner with vendors, contribute to change documentation, and help drive standardization and technology improvements. If you thrive in a fast-paced environment, enjoy solving challenging technical issues, and have a strong background in enterprise workstation support, we'd love to connect.
Essential Functions:
  • Connects to computer desktops for remote support utilizing remote software including but not limited to SCCM Remote Control Viewer, RDP and Team Viewer.
  • Monitors and maintains computer systems and networks.
  • Responds to service issues and requests in a timely manner.
  • Provides technical support across the company via in-person, email, chat, or phone.
  • Repairs and replaces equipment as necessary.
  • Participates in the testing of new technology.
  • Diagnoses and resolves unique, nonrecurring problems associated with application software and operating systems; determines source of problems and classifies its level, priority, and nature.
  • Configures, installs, maintains, troubleshoots, and supports computer workstations, hardware, laptops, printers, scanners mobile devices, phones, and other computer and telecommunications equipment.
  • Installs and supports PC, laptop, tablet and mobile hardware and software.
  • Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Documents procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
  • Trains lower-level team members.
  • Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.
  • Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.
  • Analyzes and makes recommendations for hardware and software standardization.
  • Provides tier 2 and tier 3 support for support incidents submitted to IT Desktop Support; ensures all work is handled according to established SLAs.
  • Performs other related duties and projects as business needs require at direction of management.
  • Provide level 1 support for Service Desk line during off hours.
  • Helps Coordinators and Desktop System Analyst team members with support topics.
  • Ability to apply research, knowledge and logic in order to troubleshoot problems in a technologically complex environment (Solid/Expert). Creates alternative methods for completing tasks and corrects user errors and system inconsistencies to improve the desktop team function.
  • Works with hardware and software vendors to verify timely product delivery; ensures new equipment is installed and ready to operate according to schedule.
  • Work with project teams to review and assess impact of new business requirements.
  • Contributes to technical aspects of key change documentation (e.g. technical requirements, change impact assessments, change implementation plans, change rollout plans).
  • Serves as an escalation point for complex technical issues.

Education and Experience:
  • High school diploma or equivalent.
  • Formal education in Information Technology, a plus.
  • Minimum five (5) years of experience in applications or IT technical support, or any equivalent education and/or experience from which comparable knowledge, skills and abilities have been demonstrated/achieved.
  • Minimum five (5) years of experience in in-depth, hands-on support role on IT Workstation or customer support environment.
  • Must have previous experience supporting enterprise applications.

Pay Range: $27.81 - $34.00/hr
Glidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!
In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!
Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected]. Please indicate the specifics of the assistance needed.
Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.

What Glidewell Laboratories employees say

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About Glidewell

Sourced by ZipRecruiter

Glidewell, based in Newport Beach, California, is an Industry Leading Provider of high quality, low cost dental lab products and services. Celebrating its 50 year Anniversary in 2020, Glidewell is more than an Industry Leading Dental lab. We are also a global education provider dedicated to developing Innovative Dental Technologies and Promoting Dental industry growth. The continued growth and success of our company allows us to give our employees the opportunity to build meaningful, engaging careers. Having a career at Glidewell means you will be working alongside our highly talented dental industry experts, with an opportunity to build a career path that matches your interests, Complements your strengths, and meets your professional goals. Exciting job opportunities exist across all areas of our vertically integrated company for experienced professionals and those looking for an entry level position.

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Newport Beach, CA, US

Year founded

1970

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