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Desktop Support Manager Jobs in Forney, TX (NOW HIRING)

CyrusOne

Associate Desktop Engineer

Dallas, TX · On-site

The Associate Desktop Engineer is a junior-level engineering role responsible for implementing ... supporting Windows endpoints, Microsoft 365, and device management platforms such as Microsoft ...

Oscar Health

Associate Desktop Engineer

Dallas, TX · On-site

The Associate Desktop Engineer is a junior-level engineering role responsible for implementing ... supporting Windows endpoints, Microsoft 365, and device management platforms such as Microsoft ...

Artech Information System LLC

Deskside support

Dallas, TX

$20 - $25.50/hr

Desktop Support Representative Onsite Support Location Dallas,TX Duration: 1+ years Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common ...

Artech Information System LLC

Deskside support

Dallas, TX · On-site

$20 - $25.50/hr

Desktop Support Representative Onsite Support Location Dallas,TX Duration: 1+ years Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common ...

1 point system

SCCM Engineer

Dallas, TX · On-site

Managed Desktop & Citrix (AVD) Group Position Overview: UT Southwestern is seeking a skilled and reliable Desktop Support Engineer to join the Managed Desktop & Citrix (AVD) team on a 6-month ...

Desert IT Solutions

IT Support Technician

Dallas, TX · On-site

$50K - $60K/yr

Reports to: IT Support Manager Pay Rate: 50,000 - 60,000 Annually Duties and Responsibilities ... Remotely assist users with desktop, server, point of sale, business management programs, network or ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

... and Desktop software installs Emergency notifications and escalations Troubleshoots end-user ... to management Strong electro-mechanical aptitude Experience using logic and methods to solve ...

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Desktop Support Manager information

See Forney, TX salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for desktop support manager in Forney, TX is $32.59, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $43.32 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
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For Desktop Support Manager jobs in Forney, TX, the most frequently searched job titles are:

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Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,780 per year, or $32.6 per hour.

Associate Desktop Engineer

CyrusOne

Dallas, TX • On-site

Full-time

Posted 27 days ago

Key responsibilities

  • Implement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures.

  • Perform junior-level Microsoft Intune administration, including device enrollment support, device and user group assignments, application deployments, configuration profile assignments, and routine administrative maintenance.

  • Provide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity-related issues, and approved business applications escalated from frontline support.

Job description

The Associate Desktop Engineer is a junior-level engineering role responsible for implementing, administering, and supporting company-standard endpoint technologies across the CyrusOne Corporate IT Infrastructure. Working from established architecture, designs, and standards developed by senior desktop engineering resources, this role supports Microsoft Intune administration, endpoint configuration, application deployment, device compliance, and technical troubleshooting. The Associate also supports Microsoft 365 and identity-related tasks, maintains technical documentation, resolves escalated endpoint issues, and contributes to desktop engineering projects and technology rollouts. The primary focus is reliable implementation, junior-level platform administration, technical growth, and escalation of architecture or design decisions to senior engineering resources.
Responsibilities:
  • Implement endpoint configurations, application deployments, and technology changes using established architecture, standards, and procedures provided by senior desktop engineering resources.
  • Perform junior-level Microsoft Intune administration, including device enrollment support, device and user group assignments, application deployments, configuration profile assignments, and routine administrative maintenance.
  • Monitor Intune device compliance, deployment status, enrollment health, and application installation results; troubleshoot common failures and escalate policy or design changes as appropriate.
  • Assist with testing and implementing approved Intune configuration profiles, compliance policies, application packages, scripts, and endpoint security settings under the direction of senior engineering resources.
  • Support Windows Autopilot and other approved device provisioning processes, including profile assignment, enrollment troubleshooting, validation, and documentation.
  • Provide advanced endpoint troubleshooting for Windows and macOS devices, Microsoft 365 applications, identity-related issues, and approved business applications escalated from frontline support.
  • Perform routine Microsoft 365, Active Directory, and Entra ID administrative tasks, including group membership, license assignment, account updates, and device-related access support, in accordance with documented procedures.
  • Support desktop engineering projects, device lifecycle initiatives, application rollouts, endpoint modernization efforts, and approved technology changes.
  • Maintain accurate endpoint configuration, application, assignment, and lifecycle records across Intune and other systems of record.
  • Create and update technical documentation, implementation procedures, knowledge base articles, troubleshooting guides, and support handoff materials.
  • Analyze recurring endpoint issues, validate completed changes, and recommend practical improvements to deployment processes, platform administration, and the end-user experience.
  • Escalate complex technical issues, architecture decisions, policy design changes, and exceptions to senior desktop engineering resources or other appropriate support teams.

Minimum Requirements:
Required
  • 0-3 years of experience in desktop support, endpoint administration, service desk, technical internship, coursework, or hands-on lab experience.
  • Working knowledge of Windows and macOS operating systems and the Microsoft 365 ecosystem, including Outlook, Teams, OneDrive, SharePoint, Intune, and Entra ID.
  • Foundational knowledge of Microsoft Intune concepts, including device enrollment, compliance policies, configuration profiles, application deployment, and device actions.
  • Foundational knowledge of desktop hardware, software installation, device provisioning, identity and access concepts, networking basics, and common endpoint troubleshooting methods.
  • Ability to follow documented technical standards, implementation plans, change procedures, testing requirements, and escalation paths.
  • Strong troubleshooting, customer service, written communication, and technical documentation skills.
  • High degree of professionalism, discretion, and ability to handle company information, systems access, and equipment responsibly.
  • Ability to manage multiple priorities, work independently on assigned administrative tasks, and collaborate effectively with senior engineers and support teams.
  • Willingness to adjust hours as required by the business, including being onsite for extended hours during emergency situations such as hurricanes.

Education
Associate's degree required. Bachelor's degree preferred.
Degree in Information Technology, Computer Science, Information Systems, or a related field is preferred. Equivalent work experience, technical training, certifications, internships, or demonstrated hands-on experience may be considered.
Certifications: None required. CompTIA A+, Microsoft 365 Fundamentals (MS-900), Microsoft Endpoint Administrator (MD-102), or an equivalent endpoint management certification is preferred. Candidates without certifications should demonstrate equivalent hands-on experience supporting Windows endpoints, Microsoft 365, and device management platforms such as Microsoft Intune.
Work Environment and Physical Demands:
  • May involve lifting of equipment and supplies (up to 50 pounds).
  • Considerable walking, standing, and bending.
  • Must be able to accomplish all physical requirements and activities applicable to the role.

U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.
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CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

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