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Desktop Support Manager Jobs in Forney, TX (NOW HIRING)

IT1

Desktop Support Technician II

Irving, TX · On-site

$19.50 - $24.75/hr

Utilize ITSM tools (e.g., ServiceNow) to manage incidents, requests, and tasks * Maintain accurate ... desktop or end-user support * Experience supporting Windows-based environments and enterprise ...

Michaels Stores Inc

Desktop Support Technician

Irving, TX · On-site

$19.50 - $24.75/hr

Support Center - Irving The Desktop Support Technician assists staff with technical support of ... management. * Participates in collection of metrics, analysis, and reporting on a regular basis in ...

Trintech

Desktop Support Engineer I

Plano, TX · On-site

Manage asset inventory and return defective equipment/parts to maintenance inventory, document ... Work with vendor support contacts to resolve technical issues within the desktop environment.

Trintech

Desktop Support Engineer I

Plano, TX

Manage asset inventory and return defective equipment/parts to maintenance inventory, document ... Work with vendor support contacts to resolve technical issues within the desktop environment.

L3HHCM20

Desktop Support Technician 1

Greenville, TX

$16.75 - $21.25/hr

Desktop Support Technician Job Code: 41722 Job Location: Greenville, TX Job Schedule: 9/80 ... Conduct proactive system maintenance, including patch management, performance tuning, backup and ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Forney, TX

Desktop Support Manager information

See Forney, TX salary details

$13

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$54

How much do desktop support manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop support manager in Forney, TX is $32.59, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $43.32 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

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What cities near Forney, TX are hiring for Desktop Support Manager jobs?

Cities near Forney, TX with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Forney, TX as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,780 per year, or $32.6 per hour.

Desktop Support Engineer with Splunk

Xforia, Inc.

Plano, TX • On-site

Contractor

Re-posted 9 hours ago

Job description

Title: Desktop Support Engineer with Splunk
Location: Plano, TX
Duration: 12+ Months Contract
Job Description:
  • Analyze current state of data sources for efficacy and efficiency, provided insights to optimize ingestion and data parsing/normalization.
  • Analyze current state/logging for Operating Systems (Windows, Linux, macOS, etc.), Network Devices (firewall, routers, etc.), Applications and provide recommendations and/or implement solutions to optimize quality of service.
  • Design/implement monitoring solutions using.
  • Develop customized alerts, dashboards, and reports to track performance metrics.
  • Develop and optimize search queries, alerts, reports and dashboards for performance and scalability.
  • Query Splunk and other data sources in an effort to surface trends indicative of issues with underlying infrastructure or application
  • Add customer context, analyze data to detect false positives, develop trends and data models
  • SME in creating, developing and running reports in Splunk
  • Expert in creating custom dashboards and alerts
  • Has ability to find, use, and showcase data to drive a business case
  • Validate log sources and indexed data, search through data to optimize search criteria
  • Document all actions taken as a part of investigations and working closely with other teams support the problem management process

Position Requirements:
  • Background in Desktop Support or Desktop Engineering
  • Technical background in Window Operating Systems, macOS, Linux, etc. commonly deployed in enterprise networks
  • A problem-solving mindset, strong logical/critical thinking abilities for analyzing events
  • Ability to influence through teamwork and collaboration
  • Working understanding of Pandas and SparkStrong written and verbal communication skills & relationship building skills
  • Relevant experience 2+ years with Splunk and familiar with uberAgent
  • Evidence of consistently excelling at what you do
  • Strong problem solving and analytical skills
  • Extreme attention to detail & time management skills
  • Ability to work independently and manage multiple priorities
  • Must be highly motivated and have a positive attitude
  • Preferred experience in incident and problem management

Apply