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Remote Desktop Support Jobs in Forney, TX (NOW HIRING)

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Dallas, TX · Remote

$40K - $100K/yr

... office support team for updates and utilize our Applicant Tracking System (ATS) for efficient ... desktop computer (we will not supply) - Need to possess a phone with a US phone number that can ...

Addison Group

Enterprise Endpoint Engineer

Dallas, TX · Remote

$109K - $136K/yr

Design Citrix / VMware / Azure Virtual Desktop solutions * Define remote access architecture * Support hybrid and cloud workspace models * Ensure scalability, performance, and resiliency Cloud ...

GuideIT

IT Service Desk Associate- Part-Time

Plano, TX · On-site +1

Provide first-level technical support to end users for technology-related issues * Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.) * Experience using an ...

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Remote Desktop Support information

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$9

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How much do remote desktop support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for remote desktop support in Forney, TX is $24.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $27.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Desktop Support specialist, and why are they important?

To thrive as a Remote Desktop Support specialist, you need strong troubleshooting abilities, a solid understanding of computer hardware/software, networking fundamentals, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote desktop tools (e.g., TeamViewer, Remote Desktop Protocol), ticketing systems, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges remotely. These skills ensure timely and effective resolution of technical issues, leading to high user satisfaction and minimal business disruption.

What are remote desktop support jobs?

Remote desktop support jobs involve assisting users with technical issues related to their computers and software, typically from a remote location. Professionals in this role use specialized tools to access users’ devices, diagnose problems, and resolve issues such as software errors, connectivity problems, or system updates. They often provide guidance over the phone, chat, or email, helping users navigate technical challenges without needing to be physically present. These roles are commonly found in IT departments, managed service providers, or helpdesk environments. Remote desktop support is essential for businesses with distributed teams or clients needing timely technical assistance.

What is the difference between Remote Desktop Support vs Help Desk Technician?

AspectRemote Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote or on-site, focused on remote troubleshootingHelp desk, on-site or remote, general user support
Industry UsageIT support, technical troubleshootingIT support, customer service
Common Search IntentRemote troubleshooting, remote support jobsHelp desk roles, customer support jobs

Remote Desktop Support specialists focus on resolving technical issues remotely by accessing users' computers directly, often requiring specific certifications like CompTIA A+ or Microsoft certifications. Help Desk Technicians provide broader user support, handling various technical problems via phone or remote access. While both roles involve troubleshooting and customer service, Remote Desktop Support is more specialized in remote technical resolution, whereas Help Desk Technicians handle a wider range of user issues.

What are some common challenges faced by Remote Desktop Support professionals, and how can they be managed?

Remote Desktop Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing communication with non-technical users, and handling a high volume of support tickets. To manage these, effective use of remote access tools, clear and patient communication, and efficient ticket prioritization are essential. Additionally, staying updated with new software and security protocols helps in resolving issues more efficiently and maintaining user trust.
What are the most commonly searched types of Desktop Support jobs in Forney, TX? The most popular types of Desktop Support jobs in Forney, TX are:
What are popular job titles related to Remote Desktop Support jobs in Forney, TX? For Remote Desktop Support jobs in Forney, TX, the most frequently searched job titles are:
What job categories do people searching Remote Desktop Support jobs in Forney, TX look for? The top searched job categories for Remote Desktop Support jobs in Forney, TX are:
What cities near Forney, TX are hiring for Remote Desktop Support jobs? Cities near Forney, TX with the most Remote Desktop Support job openings:
Remote Desktop Support jobs near you
Infographic showing various Remote Desktop Support job openings in Forney, TX as of July 2026, with employment types broken down into 1% Locum Tenens, 75% Full Time, 11% Part Time, 1% Temporary, and 12% Contract. Highlights an 74% Physical, 3% Hybrid, and 23% Remote job distribution, with an average salary of $50,584 per year, or $24.3 per hour.
Junior Project Manager for Desktop Support and Datacenter

Junior Project Manager for Desktop Support and Datacenter

PTY TECH, LLC

Dallas, TX • Remote

$34/hr

Contractor

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary

THIS ROLE IS FULLY REMOTE ANYWHERE IN THE USA.

This role is for someone with prior Project Management experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.) and providing support in the datacenter.

PTY TECH, LLC

Contract

Remote |


Qualifications:

  • Key skills: Windows 7/10, Office 2013/O365, mobile device management.

  • Hardware would range from desktops/laptops/workstations/ thin clients.

  • Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.

  • Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops.

  • Prior experience supporting a client’s datacenter operations.

  • · In depth understanding of project management terminology and methodology

  • Knowledge and experience in ServiceNow are a big plus.

  • Ability to do project planning, budget estimation and management, resource planning and assessment, financial planning, and reporting.

  • Excellent Customer Service skills

  • Can manage small project teams

  • Ability to build rapport with clients

  • Strong troubleshooting and critical thinking skills

  • Positive and professional demeanor

Has 3-5 years of experience

Responsibilities:

  • Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments

  • Liaise with business financial leads and users to help in tracking Charge back to Project cost center.

  • Will coordinate with selected vendors to ensure smooth delivery of services to all end users and datacenter stakeholders.

  • This individual will be responsible for planning and coordination of all end user services and desktop support required by end users.

  • Active contract tracking and management.

  • Presenting / Reporting results in various forums

  • Liaise with vendors to generate POs / Initiate SOW reviews and signoffs

  • Help generate agenda and schedule business meetings (X-line sponsor/Application governance board)

  • Assist the team in change management activities (where applicable)

  • Provide technical assistance with computer hardware and software

  • Recommend hardware and software improvements

  • Track customer issues and resolutions