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Desktop Support Manager Jobs in Converse, TX (NOW HIRING)

Stefanini Group

Deskside Technician II

San Antonio, TX

$17.25 - $22/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

San Antonio, TX · On-site

$17.25 - $22/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

San Antonio, TX

$17.25 - $22/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

San Antonio, TX · On-site

$17.25 - $22/hr

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Converse, TX

Desktop Support Manager information

See Converse, TX salary details

$13

$32

$54

How much do desktop support manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for desktop support manager in Converse, TX is $32.85, according to ZipRecruiter salary data. Most workers in this role earn between $21.83 and $43.65 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

Is desktop support a good entry level job?

Desktop support is often considered an entry-level role in IT, suitable for individuals with basic technical skills and knowledge of operating systems, hardware, and troubleshooting. It provides foundational experience in customer service, problem-solving, and technical tools, which can lead to more advanced IT positions. Certifications like CompTIA A+ can enhance job prospects for entry-level candidates.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Converse, TX? The most popular types of Desktop Support jobs in Converse, TX are:
What are popular job titles related to Desktop Support Manager jobs in Converse, TX? For Desktop Support Manager jobs in Converse, TX, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Converse, TX look for? The top searched job categories for Desktop Support Manager jobs in Converse, TX are:
What cities near Converse, TX are hiring for Desktop Support Manager jobs? Cities near Converse, TX with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Converse, TX as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $68,323 per year, or $32.8 per hour.

Desktop Support Specialist III

Bridgehead IT, LLC

San Antonio, TX • On-site

Full-time

Re-posted 22 days ago

Job description

Description

Position Summary:

The Desktop Support Specialist III acts as a senior technical resource within the support team, delivering advanced troubleshooting and mentoring to junior staff. This role is responsible for resolving complex technical issues, handling escalated tickets, and supporting desktop infrastructure deployments. The position operates primarily within a ticketing system and includes participation in an on-call rotation and after-hours support as needed.


Key Responsibilities:

  •  Provide expert-level desktop support for issues involving hardware, software, operating systems, and peripheral equipment.
  •  Serve as a technical escalation point for Desktop Support Specialists I and II.
  •  Support advanced troubleshooting of issues related to Microsoft Windows, Office 365, remote access (VPN), and endpoint security tools.
  •  Lead and participate in workstation deployments, refreshes, and small-scale implementations.
  •  Build and maintain system images and deployment processes using company-approved tools.
  •  Maintain and support client environments both remotely and on-site, ensuring minimal disruption to end users.
  •  Manage service tickets within the ticketing system, ensuring complete documentation, accurate time entries, and timely resolution.
  •  Assist in developing and improving documentation, procedures, and knowledge base content.
  •  Coordinate with other teams (Network, Server, Cloud, Security) on cross-functional tickets or projects.
  •  Participate in onboarding and offboarding processes, including provisioning, recovery, and configuration of equipment.
  •  Support and enforce endpoint compliance policies, patch management, and antivirus/EDR effectiveness.
  •  Participate in an on-call rotation and respond to after-hours issues when necessary.
  •  Perform additional tasks as assigned.

Skills and Qualifications:

  •  5-7+ years of experience in desktop or technical support roles, preferably within an enterprise or MSP environment.
  •  Strong expertise in Windows 10/11, Microsoft 365, and desktop management tools.
  •  Working knowledge of Active Directory, Group Policy, DNS/DHCP, and basic networking.
  •  Proficiency with remote support tools and ticketing systems.
  •  Experience with deployment tools such as MDT, Autopilot, or equivalent.
  •  Excellent troubleshooting, communication, and customer service skills.
  •  Ability to lift and move equipment (up to 50 lbs) and travel to client sites when required.
  •  Industry certifications such as Microsoft MD-102 or Microsoft AZ-104 are preferred.
  •  Demonstrated ability to lead by example, support junior team members, and take ownership of complex issues.

Disclaimer:

The duties and responsibilities described in this job description are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employees will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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