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Desktop Support Jobs in Converse, TX (NOW HIRING)

Stefanini Group

Deskside Technician II

San Antonio, TX

$17.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

San Antonio, TX

$17.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

San Antonio, TX

$17.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

San Antonio, TX · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

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All JobsDesktop Support JobsDesktop Support Jobs in Converse, TX

Desktop Support information

See Converse, TX salary details

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How much do desktop support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for desktop support in Converse, TX is $20.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $22.50 per hour, depending on experience, location, and employer.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the career path for desktop support?

A career in desktop support typically starts with entry-level roles providing technical assistance and troubleshooting for users. With experience, professionals can advance to positions such as systems administrator, network technician, or IT support manager, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects.

What is the work of desktop support?

Desktop support involves assisting users with hardware and software issues on their computers, including troubleshooting, installing updates, and configuring devices. Support technicians often use remote tools and may need certifications like CompTIA A+ to perform their duties efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Converse, TX?

The most popular types of Desktop Support jobs in Converse, TX are:

What are popular job titles related to Desktop Support jobs in Converse, TX?

For Desktop Support jobs in Converse, TX, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Converse, TX look for?

The top searched job categories for Desktop Support jobs in Converse, TX are:

What cities near Converse, TX are hiring for Desktop Support jobs?

Cities near Converse, TX with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Converse, TX as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,376 per year, or $20.9 per hour.

Desktop Support Specialist III

Bridgehead IT, LLC

San Antonio, TX

Full-time

Re-posted 24 days ago

Job description

Description

Position Summary:

The Desktop Support Specialist III acts as a senior technical resource within the support team, delivering advanced troubleshooting and mentoring to junior staff. This role is responsible for resolving complex technical issues, handling escalated tickets, and supporting desktop infrastructure deployments. The position operates primarily within a ticketing system and includes participation in an on-call rotation and after-hours support as needed.


Key Responsibilities:

  •  Provide expert-level desktop support for issues involving hardware, software, operating systems, and peripheral equipment.
  •  Serve as a technical escalation point for Desktop Support Specialists I and II.
  •  Support advanced troubleshooting of issues related to Microsoft Windows, Office 365, remote access (VPN), and endpoint security tools.
  •  Lead and participate in workstation deployments, refreshes, and small-scale implementations.
  •  Build and maintain system images and deployment processes using company-approved tools.
  •  Maintain and support client environments both remotely and on-site, ensuring minimal disruption to end users.
  •  Manage service tickets within the ticketing system, ensuring complete documentation, accurate time entries, and timely resolution.
  •  Assist in developing and improving documentation, procedures, and knowledge base content.
  •  Coordinate with other teams (Network, Server, Cloud, Security) on cross-functional tickets or projects.
  •  Participate in onboarding and offboarding processes, including provisioning, recovery, and configuration of equipment.
  •  Support and enforce endpoint compliance policies, patch management, and antivirus/EDR effectiveness.
  •  Participate in an on-call rotation and respond to after-hours issues when necessary.
  •  Perform additional tasks as assigned.

Skills and Qualifications:

  •  5-7+ years of experience in desktop or technical support roles, preferably within an enterprise or MSP environment.
  •  Strong expertise in Windows 10/11, Microsoft 365, and desktop management tools.
  •  Working knowledge of Active Directory, Group Policy, DNS/DHCP, and basic networking.
  •  Proficiency with remote support tools and ticketing systems.
  •  Experience with deployment tools such as MDT, Autopilot, or equivalent.
  •  Excellent troubleshooting, communication, and customer service skills.
  •  Ability to lift and move equipment (up to 50 lbs) and travel to client sites when required.
  •  Industry certifications such as Microsoft MD-102 or Microsoft AZ-104 are preferred.
  •  Demonstrated ability to lead by example, support junior team members, and take ownership of complex issues.

Disclaimer:

The duties and responsibilities described in this job description are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employees will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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