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Desktop Manager Jobs in Converse, TX (NOW HIRING)

GDIT

Help Desk Technician III

San Antonio, TX · On-site

$18 - $24.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Desktop Management, End User Support, Help Desk Operations, Information Technology (IT) Support Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes GDIT is ...

Stefanini Group

Deskside Technician II

San Antonio, TX · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

San Antonio, TX · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

San Antonio, TX · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Stefanini Group

Deskside Technician II

San Antonio, TX · On-site

$17.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; * Critical project support that involves hardware and ...

Artech Information System LLC

Deskside Support

San Antonio, TX · On-site

$18.25 - $23.25/hr

Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors. Remote take-over skills a ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Converse, TX

Desktop Manager information

See Converse, TX salary details

$19.1K

$75.9K

$114.4K

How much do desktop manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for desktop manager in Converse, TX is $75,922.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $86,700.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network administration. Certifications like CompTIA A+ can enhance job prospects in this field.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are the most commonly searched types of Desktop jobs in Converse, TX?

The most popular types of Desktop jobs in Converse, TX are:

What are popular job titles related to Desktop Manager jobs in Converse, TX?

For Desktop Manager jobs in Converse, TX, the most frequently searched job titles are:

What job categories do people searching Desktop Manager jobs in Converse, TX look for?

The top searched job categories for Desktop Manager jobs in Converse, TX are:

What cities near Converse, TX are hiring for Desktop Manager jobs?

Cities near Converse, TX with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Converse, TX as of June 2026, with employment types broken down into 4% As Needed, 71% Full Time, 17% Part Time, 4% Temporary, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $75,922 per year, or $36.5 per hour.

Desktop Support Specialist III

Bridgehead IT, LLC

San Antonio, TX • On-site

Full-time

Re-posted 23 days ago

Job description

Description

Position Summary:

The Desktop Support Specialist III acts as a senior technical resource within the support team, delivering advanced troubleshooting and mentoring to junior staff. This role is responsible for resolving complex technical issues, handling escalated tickets, and supporting desktop infrastructure deployments. The position operates primarily within a ticketing system and includes participation in an on-call rotation and after-hours support as needed.


Key Responsibilities:

  •  Provide expert-level desktop support for issues involving hardware, software, operating systems, and peripheral equipment.
  •  Serve as a technical escalation point for Desktop Support Specialists I and II.
  •  Support advanced troubleshooting of issues related to Microsoft Windows, Office 365, remote access (VPN), and endpoint security tools.
  •  Lead and participate in workstation deployments, refreshes, and small-scale implementations.
  •  Build and maintain system images and deployment processes using company-approved tools.
  •  Maintain and support client environments both remotely and on-site, ensuring minimal disruption to end users.
  •  Manage service tickets within the ticketing system, ensuring complete documentation, accurate time entries, and timely resolution.
  •  Assist in developing and improving documentation, procedures, and knowledge base content.
  •  Coordinate with other teams (Network, Server, Cloud, Security) on cross-functional tickets or projects.
  •  Participate in onboarding and offboarding processes, including provisioning, recovery, and configuration of equipment.
  •  Support and enforce endpoint compliance policies, patch management, and antivirus/EDR effectiveness.
  •  Participate in an on-call rotation and respond to after-hours issues when necessary.
  •  Perform additional tasks as assigned.

Skills and Qualifications:

  •  5-7+ years of experience in desktop or technical support roles, preferably within an enterprise or MSP environment.
  •  Strong expertise in Windows 10/11, Microsoft 365, and desktop management tools.
  •  Working knowledge of Active Directory, Group Policy, DNS/DHCP, and basic networking.
  •  Proficiency with remote support tools and ticketing systems.
  •  Experience with deployment tools such as MDT, Autopilot, or equivalent.
  •  Excellent troubleshooting, communication, and customer service skills.
  •  Ability to lift and move equipment (up to 50 lbs) and travel to client sites when required.
  •  Industry certifications such as Microsoft MD-102 or Microsoft AZ-104 are preferred.
  •  Demonstrated ability to lead by example, support junior team members, and take ownership of complex issues.

Disclaimer:

The duties and responsibilities described in this job description are not a comprehensive list and additional tasks may be assigned to the employee from time to time. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employees will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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