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Desktop Support Coordinator Jobs in Indiana (NOW HIRING)

Axius Technologies Inc

Desktop Support - Level 2

Princeton, IN · On-site

$19 - $24.25/hr

... and coordinating problem management issues • Perform additional tasks (end user/infra related ... Desktop Support - Level 2 Additional Information Axius Technologies is a leading multimillion ...

Noblesoft Technologies

Desktop Support Technician

Anderson, IN · On-site

$17.50 - $22.25/hr

... coordination with venue IT/AV contacts and stand-by support • Provide IT support for disaster ... desktop systems, operating systems, and diverse technical environments. • Excellent customer ...

3MD Inc.

Desktop Support Technician II

Garrett, IN · On-site

$26 - $29/hr

The Desktop Support Technician is part of a team responsible for providing technical support and ... Communicate status updates to customer and coordination/project management resources * Short-term ...

Denali Advanced Integration

Be Seen First

Desktop Support Technician II

Garrett, IN · On-site

$26 - $29/hr

The Desktop Support Technician is part of a team responsible for providing technical support and ... Communicate status updates to customer and coordination/project management resources * Short-term ...

Yochana

Desktop support Technician

Indianapolis, IN · On-site

$19.25 - $24.50/hr

... desktops, laptops, mobile devices, and associated Peripherals and related Software. • Perform ... coordination with venue IT/AV contacts and stand-by support • Provide IT support for disaster ...

Sidram Technologies

Desktop Engineer &ndash

Ashley, IN · On-site

Desktop Engineer - Store Support Location: Ashley, IN - Onsite Only w2 The Desktop Engineer - Store ... This role involves remote troubleshooting, onsite support coordination, incident management, and ...

TriOptus LLC

IT Support (GxP) |

Warsaw, IN · On-site

$20.75 - $28.50/hr

Cross TeamDept Coordination * Project experience * ITIL Knowledge would be preferable Required Skills : Desktop Support Basic Qualification : Additional Skills : Helpdesk Support Background Check

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Desktop Support Coordinator information

What are the key skills and qualifications needed to thrive as a Desktop Support Coordinator, and why are they important?

To thrive as a Desktop Support Coordinator, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, Active Directory, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are commonly required. Strong communication, patience, and organizational skills help you effectively assist users and manage multiple support requests. These skills ensure timely resolution of technical issues, minimize downtime, and maintain smooth IT operations across the organization.

What are some common challenges a Desktop Support Coordinator faces when managing multiple support requests simultaneously?

A Desktop Support Coordinator often manages multiple support tickets at once, which can be challenging when prioritizing urgent issues while ensuring all users receive timely assistance. Balancing immediate technical problems with scheduled maintenance tasks requires strong organizational and communication skills. Coordinators must also collaborate closely with IT teams and end users to resolve issues efficiently, sometimes under tight deadlines. Staying adaptable and maintaining clear documentation helps manage this fast-paced workload effectively.

What are Desktop Support Coordinators?

Desktop Support Coordinators are IT professionals who manage and oversee technical support for computer systems within an organization. They coordinate the response to user issues, assist with hardware and software troubleshooting, and ensure that all desktop computers and related equipment are functioning efficiently. Additionally, they often supervise a team of support technicians, maintain inventory of IT assets, and help implement new technologies or updates. Their role is crucial for maintaining smooth day-to-day operations and minimizing downtime caused by technical problems.

What is the difference between Desktop Support Coordinator vs Desktop Support Specialist?

AspectDesktop Support CoordinatorDesktop Support Specialist
CertificationsCompTIA A+, HDI Support Center AnalystCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)
Work EnvironmentOffice settings, coordinating support tasksHelp desk, troubleshooting user issues
Employer UsageIT departments, corporate environmentsIT support teams, service desks
Common Search IntentCoordination, management of support tasksTechnical troubleshooting, user support

The Desktop Support Coordinator primarily manages and coordinates support activities within IT teams, focusing on organization and communication. In contrast, the Desktop Support Specialist directly troubleshoots and resolves technical issues faced by end-users. Both roles require similar certifications and are integral to IT support operations, but their focus areas differ—one on coordination, the other on technical support.

What are the most commonly searched types of Desktop Support jobs in Indiana? The most popular types of Desktop Support jobs in Indiana are:
What cities in Indiana are hiring for Desktop Support Coordinator jobs? Cities in Indiana with the most Desktop Support Coordinator job openings:
Desktop Support Coordinator jobs near you
Desktop Support Analyst

Desktop Support Analyst

Noblesoft Technologies

Indianapolis, IN • On-site

$20 - $22/hr

Contractor

Posted 3 days ago

Job description

Job Title:  Desktop Support Analyst

Location: Indianapolis, IN 46278- Onsite

Mode : Contract (6+ Months)

This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.
a) Desk side engineer for technical support for customers and their networked computers and peripherals
b) Interface with Senior Management, Company Board, Executives & VIP Users. 
Duties include (but not limited to)
1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
3. IMACD function including installation and decommission
4. Backing up and restoring user data, settings and associated systems administration activities
5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
6. Assist on Incident and Problem management activities
7. Taking ownership of issues through to resolution on all appropriate requests
8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
9. Move equipment associated with escalated incidents and service requests
10. Performing asset inventory activities as needed
11. Recommends and/or performs upgrades on systems to ensure longevity
12. Works with procurement staff to purchase hardware and software
13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests
14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
15. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents
16. Adhere to ticket response and resolution SLA’s as agreed upon with the customer
17. Good understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room

19. Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components

20. Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU’s, patch panel & structured cabling

21. If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues