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Desktop Support Associate Jobs in Nevada (NOW HIRING)

Credit One Bank

Desktop Technician II

Las Vegas, NV

$19.50 - $24.75/hr

Position Summary The Desktop Technician Level 2 provides advanced technical support for end-users ... Associate degree in IT, Computer Science, or related field; bachelor's degree or advanced ...

Credit One Bank

Desktop Technician II

Las Vegas, NV

$19.50 - $24.75/hr

Position Summary The Desktop Technician Level 2 provides advanced technical support for end-users ... Associate degree in IT, Computer Science, or related field; bachelor's degree or advanced ...

CreditOne

Desktop Technician II

Las Vegas, NV · On-site

$19.50 - $24.75/hr

Description Position Summary The Desktop Technician Level 2 provides advanced technical support for ... Associate degree in IT, Computer Science, or related field; bachelor's degree or advanced ...

Credit One Bank

Desktop Technician II

Las Vegas, NV

$19.50 - $24.75/hr

Description Position Summary The Desktop Technician Level 2 provides advanced technical support for ... Associate degree in IT, Computer Science, or related field; bachelor's degree or advanced ...

Gunnison

Desktop Technician

Carson City, NV · On-site

$40K - $43K/yr

Associate degree or equivalent combination of education and experience * Minimum of 3 years of related technical experience * Experience supporting: Desktop and laptop systems Mobile devices Printers ...

Vaco by Highspring

Technical Analyst

Las Vegas, NV · On-site

$25/hr

Technical Analyst (Help desk, Desktop Support) Location: Las Vegas, NV (Onsite - 5 Days per Week ... Associate''s degree in Information Technology, Computer Science, Business Technology, or a related ...

Eaton

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers ... Basic Qualifications: • Associate degree plus 3 years IT experience or high school diploma plus 5 ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site

$28 - $33/hr

Provide Tier 1 and Tier 2 technical support for laptops, desktops, mobile devices, and peripherals ... Associate degree in information technology, Computer Science, or a related field preferred. * 3+ ...

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Desktop Support Associate information

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$16

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$32

How much do desktop support associate jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for desktop support associate in Nevada is $23.94, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Associate vs Help Desk Technician?

AspectDesktop Support AssociateHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, in-office support for end-usersHelp desk, remote or on-site support for users
Employer & Industry UsageIT departments in various industries, corporate settingsIT support centers, corporate, and government agencies
Common Search & ComparisonYesYes

Both roles involve supporting end-users with hardware and software issues, often requiring similar certifications like CompTIA A+. The main difference lies in the work environment: Desktop Support Associates typically work on-site assisting users directly, while Help Desk Technicians may handle remote support or work in a help desk setting. Understanding these distinctions can help job seekers find the right role based on their skills and preferences.

What are the key skills and qualifications needed to thrive as a Desktop Support Associate, and why are they important?

To thrive as a Desktop Support Associate, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically a degree or certification in information technology or a related field. Familiarity with operating systems (like Windows and macOS), ticketing systems, remote desktop tools, and basic networking is essential. Excellent communication, patience, and customer service skills help you resolve user issues efficiently and foster positive interactions. These abilities are crucial for minimizing downtime, ensuring user productivity, and maintaining smooth IT operations.

What are some common challenges faced by Desktop Support Associates, and how can they effectively address them?

Desktop Support Associates often encounter challenges such as managing multiple support requests simultaneously, troubleshooting unfamiliar technical issues, and balancing remote and in-person support. To address these, it's important to prioritize tasks based on urgency, utilize organizational knowledge bases, and develop strong communication skills to clearly explain solutions to non-technical users. Additionally, staying updated on the latest hardware and software trends helps associates resolve issues more efficiently and provide proactive support.

What does a Desktop Support Associate do?

A Desktop Support Associate is responsible for providing technical assistance and support related to computer systems, hardware, and software. They respond to user queries, troubleshoot issues, and help resolve problems with desktops, laptops, and peripherals. Their duties often include installing updates, configuring new devices, and maintaining IT documentation. They play a key role in ensuring that employees have reliable access to the technology they need to do their jobs efficiently.
What are the most commonly searched types of Desktop Support jobs in Nevada? The most popular types of Desktop Support jobs in Nevada are:
What cities in Nevada are hiring for Desktop Support Associate jobs? Cities in Nevada with the most Desktop Support Associate job openings:
Desktop Technician II

Desktop Technician II

Credit One Bank

Las Vegas, NV

$19.50 - $24.75/hr

Full-time

Posted 23 days ago

Job description

Position Summary 

The Desktop Technician Level 2 provides advanced technical support for end-users, handling complex hardware, software, and network-related issues. This role builds on Level 1 responsibilities, requiring deeper technical expertise, problem-solving skills, and the ability to work independently or mentor junior technicians. The ideal candidate is proactive, detail-oriented, and committed to delivering high-quality IT support.

Essential Job Functions
  • Diagnose and resolve escalated hardware, software, and peripheral issues for desktops, laptops, printers, and other devices.
  • Perform advanced troubleshooting of operating systems (e.g., Windows, macOS, Linux) and enterprise applications (e.g., Microsoft 365, ERP systems).
  • Configure and deploy workstations, including imaging, software installations, and patch management.
  • Manage user accounts, permissions, and group policies in Active Directory or similar systems.
  • Troubleshoot intermediate network issues, such as IP conflicts, VPN connectivity, and VLAN configurations.
  • Maintain and update documentation, including knowledge base articles and ticket resolutions, in the ticketing system.
  • Assist with IT projects, such as system upgrades, migrations, or hardware rollouts.
  • Mentor and train Level 1 technicians, providing guidance on technical and customer service best practices.
  • Monitor and maintain IT inventory, ensuring equipment is properly tracked and refreshed as needed.
  • Enforce IT security policies, including endpoint protection, software compliance, and incident reporting.
  • Collaborate with Level 3 technicians or external vendors for complex issue resolution.
Position Requirements
  • Associate degree in IT, Computer Science, or related field; bachelor’s degree or advanced certifications (e.g., CompTIA Network+, Microsoft Certified: Modern Desktop Administrator) preferred.
  • 2-4 years of experience in desktop support or a related IT role.
  • Strong knowledge of computer hardware, operating systems, and networking protocols.
  • Proficiency with enterprise tools like Active Directory, SCCM, or remote desktop solutions.
  • Advanced troubleshooting skills for software, hardware, and basic network issues.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Ability to work independently, prioritize tasks, and manage multiple tickets in a fast-paced environment.
  • Strong documentation and organizational skills.
Preferred
  • Experience with IT asset management or CMDB systems.
  • Familiarity with scripting (e.g., PowerShell, Bash) for automation tasks.
  • Knowledge of virtualization platforms (e.g., VMware, Hyper-V).
  • Exposure to cloud-based solutions (e.g., Azure, AWS).
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.  

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