ZipRecruiter

Log In

1

Desktop Support Analyst Jobs in Wisconsin (NOW HIRING)

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

  • PTO

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including ...

Optime Tech

Desktop Technician

Mineral Point, WI · On-site

$20.25 - $25.75/hr

The ideal candidate will have experience supporting Windows desktops, imaging, Active Directory, printers, hardware, and basic networking while delivering excellent customer service. Required Skills

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

New

Cayenta

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

Cayenta

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

New

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates across the organization, and use modern tools-including AI-to help deliver accurate, efficient, and ...

New

Cayenta

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

Cayenta

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their operations running smoothly. In this role, you will manage and resolve support tickets ...

S&C

Senior Endpoint Support Service Analyst

Franklin, WI · On-site

$96K - $127K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Our Team as a Senior Desktop & Network Support Analyst! We are seeking a highly motivated and accomplished Senior Endpoint Support Analyst with proven expertise in Microsoft 365, Azure, Intune ...

previous page

Showing results 41-60

All JobsDesktop Support Analyst JobsDesktop Support Analyst Jobs in Wisconsin

Desktop Support Analyst information

See Wisconsin salary details

$10

$27

$40

How much do desktop support analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for desktop support analyst in Wisconsin is $27.14, according to ZipRecruiter salary data. Most workers in this role earn between $22.55 and $30.34 per hour, depending on experience, location, and employer.

What does a desktop support analyst do?

A Desktop Support Analyst is responsible for providing technical support to users regarding computer hardware, software, and network issues. They help troubleshoot problems, install or upgrade computer systems, and ensure that all workstations operate efficiently. Their role often involves responding to service requests, maintaining documentation, and collaborating with other IT professionals to resolve complex issues. The goal is to minimize downtime and ensure users can work productively with their technology.

What are the key skills and qualifications needed to thrive as a desktop support analyst, and why are they important?

To thrive as a Desktop Support Analyst, you need a solid understanding of computer hardware, operating systems, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and enterprise software such as Microsoft Active Directory is common in this role. Strong communication, patience, and problem-solving abilities help analysts effectively support users and resolve issues efficiently. These skills and qualities are vital for minimizing downtime, ensuring smooth IT operations, and delivering excellent end-user support.

Is desktop support analyst a good entry level job?

Yes, a desktop support analyst is generally considered a good entry-level IT position, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical skills. It often requires basic certifications like CompTIA A+ and offers opportunities for career growth into more advanced IT roles.

What is the difference between Desktop Support Analyst vs Help Desk Technician?

AspectDesktop Support AnalystHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, providing user support
Industry UsageIT departments across various industriesCustomer service and IT support roles
Common Search IntentTechnical troubleshooting, hardware supportUser support, issue resolution

While both roles involve supporting users with technical issues, a Desktop Support Analyst typically handles more complex hardware and software troubleshooting on-site, whereas a Help Desk Technician often provides remote support and handles a broader range of user inquiries. Both roles require similar certifications and are essential in IT support teams across industries.

What are some common challenges faced by desktop support analysts, and how can they be effectively managed?

Desktop Support Analysts often encounter challenges such as troubleshooting complex technical issues under time pressure, supporting a diverse range of hardware and software, and communicating technical solutions to users with varying levels of technical expertise. Effective management of these challenges involves staying current with technology updates, maintaining strong documentation practices, and developing excellent interpersonal skills. Regular collaboration with IT colleagues and end-users also helps in efficiently resolving problems and ensuring a seamless workflow.

What are the most commonly searched types of Desktop Support Analyst jobs in Wisconsin?

The most popular types of Desktop Support Analyst jobs in Wisconsin are:

What are popular job titles related to Desktop Support Analyst jobs in Wisconsin?

For Desktop Support Analyst jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Desktop Support Analyst jobs in Wisconsin look for?

The top searched job categories for Desktop Support Analyst jobs in Wisconsin are:

Desktop Support Analyst jobs near you
Infographic showing various Desktop Support Analyst job openings in Wisconsin as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $56,460 per year, or $27.1 per hour.

Desktop Support Specialist II

Fincantieri Marine Group

Marinette, WI • On-site

Full-time

Re-posted 12 hours ago

Job description

Fincantieri Marine Group is hiring a Desktop Support Specialist II at our Marinette, WI location.
Fincantieri Marine Group
Fincantieri Marine Group (FMG) is a subsidiary of Fincantieri S.p.A. with a mission to build, repair, and sustain maritime vessels that proudly supply, service, and defend our nation and the world. Fincantieri offers rewarding careers to more than 20,000 employees across 4 continents within 20 shipyards. We are a world leader and shipbuilder of choice, constantly evolving to meet global megatrends in tourism, energy, and defense through innovative and competitive maritime solutions.
Position Summary
The Desktop Support Specialist II is responsible for providing Tier 1 and Tier 2 technical support to end users while supporting the day-to-day operations of the Service Management Team. This role resolves and escalates technical issues as needed, ensures accurate documentation, delivers excellent customer service, and contributes to the development and improvement of service management processes and procedures. The position also participates in IT projects, system upgrades, and maintenance of technical documentation and IT asset records.
Domestic travel may be required.
Essential Functions
  • Install, configure, administer, and troubleshoot desktop and laptop computers, mobile devices, printers, peripherals, Active Directory, Microsoft 365, and other enterprise applications and tools
  • Provide technical support for local IT issues, including PCs, peripherals, mobile devices, conference room technology, and related systems; monitor system performance and proactively address potential issues
  • Support onboarding and offboarding activities, including account creation, equipment provisioning, access configuration, IT asset management, and the documentation of troubleshooting procedures, resolutions, and knowledge-sharing resources
  • Develop and implement Service Management policies and procedures; manage ticket escalations and misrouted tickets, maintain service level agreements (SLAs), and implement long-term solutions to improve service delivery and prevent recurring issues
  • Other duties as assigned

Required Skills
  • Knowledge of Windows and macOS operating systems, Microsoft Office 365, and Active Directory.
  • Knowledge of ticketing systems such as ServiceNow, Jira, or Zendesk.
  • Basic knowledge of scripting languages (e.g., PowerShell) is a plus
  • Must have strong Microsoft Office Suite computer skills
  • Must have strong organizational, time management, written and verbal communication skills
  • Must have ability to maintain confidentiality and a professional demeanor
  • Must adhere to ISO and OSHA policies established by FMG and have high values for safety awareness

Education and Experience
  • Bachelor's Degree and 2 years of experience or equivalent combination of education, training, and experience
  • These requirements can also be met with an associate's degree and 4 years of experience or equivalent combination of education, training, and experience
  • CompTIA A+, Microsoft certifications preferred

Competencies
Fincantieri's core competencies reflect our values and key behavioral expectations for all employees:
  • Open Mindset: Identify and solve problems, embrace change, and seek continuous learning
  • Strategic Leadership: Build trust, unity, and accountability while working toward shared goals
  • Accomplishment: Take ownership, deliver results, and ensure customer satisfaction
  • Social Connection: Collaborate, communicate, and value diversity and inclusion

Physical Demands and Work Environment
While performing job duties, the employee is frequently required to sit and occasionally stand or walk; use hands and arms to grasp, reach and type; stoop or kneel; and speak or hear. The employee may occasionally lift and/or move up to 15 pounds. The position is primarily performed in a quiet, climate-controlled environment with minimal exposure to moving equipment, elements, or risk of injury. When entering the shipyard, there may be exposure to moving equipment, elements, or risk of injury.
Posting Disclaimer
This job description provides a summary of the work environment, knowledge, skill, ability, and physical demands required to successfully perform the essential functions of this position and is not intended to be an exhaustive list of responsibilities. Other duties may apply. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EEO Statement
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Apply