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Desktop Services Manager Jobs in Rochester, NY (NOW HIRING)

InterSources

Desktop Engineer

Canandaigua, NY · On-site

RT | Desktop Engineer (Canandaigua, NY) | Accepting Candidates | P1 | Cloud | _Job #1103279 | Open ... Prior experience in a managed services or enterprise environment. * Familiarity with ITIL processes ...

Mindlance

Desktop Support

Rochester, NY · On-site

This position will deliver high-quality service to end users and ensure service support and ... Administer corporate mobile device management solution * Maintain platform security and compliance ...

L3Harris

IT Customer Service

Rochester, NY

$52.50K - $97.50K/yr

Job Title: IT Customer Service Job Code: 36196 Job Location: Rochester, NY Job Schedule: 9/80 ... of desktop Microsoft Windows in a closed environment, virtual, or physical • Manage assigned ...

L3Harris Technologies

IT Customer Service

Rochester, NY · On-site

$52.50K - $97.50K/yr

Job Title: IT Customer Service Job Code: 36196 Job Location: Rochester, NY Job Schedule: 9/80 ... day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage ...

L3HHCM20

IT Customer Service

Rochester, NY

$52.50K - $97.50K/yr

Job Title: IT Customer Service Job Code: 36196 Job Location: Rochester, NY Job Schedule: 9/80 ... day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

... Management (UM) workflows by providing administrative support and customer service. This position ... Experience with using a desktop computer in a professional environment, preferably with Microsoft ...

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Desktop Services Manager information

See Rochester, NY salary details

$20.7K

$82.5K

$124.3K

How much do desktop services manager jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop services manager in Rochester, NY is $82,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are popular job titles related to Desktop Services Manager jobs in Rochester, NY? For Desktop Services Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Services Manager jobs in Rochester, NY look for? The top searched job categories for Desktop Services Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Services Manager jobs? Cities near Rochester, NY with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you
Desktop / Field Support Technician

Desktop / Field Support Technician

Cynet Systems

Batavia, NY

$20 - $24/hr

Other

Posted yesterday

Job description

We are looking for Desktop / Field Support Technician for our client in Batavia, NY
Job Title: Desktop / Field Support Technician
Job Location: Batavia, NY
Job Type: Contract
Job Overview:
Pay Range: $20hr - $24hr
  • Responsible for providing deskside and field IT support for end-user devices, including desktops, laptops, mobile devices, printers, telephony, and AV equipment while ensuring high-quality customer service and SLA adherence.

Requirement/Must Have:

  • Strong technical support experience in desktop and end-user computing environments.
  • Experience supporting Windows 11 and legacy Windows operating systems.
  • Experience with Microsoft Office 365, Teams, and common enterprise applications.
  • Experience with ServiceNow or similar ticketing systems.
  • Basic understanding of LAN technologies and network hardware.
  • Strong communication skills,

Experience:

  • Experience supporting desktops, laptops, tablets, smartphones, printers, and peripheral devices.
  • Experience with OS imaging and reimaging activities.
  • Experience troubleshooting software, hardware, and operating system issues.
  • Experience supporting AV equipment and video conferencing systems.
  • Experience performing asset inventory and IT equipment tracking activities.
  • Experience providing 2nd line IT support in BAU and project environments.
  • Experience working in onsite support or field support roles.
  • Experience with Microsoft Azure, Intune, and Active Directory administration preferred.

Responsibilities:

  • Provide deskside and onsite technical support for end-user IT equipment.
  • Install, configure, test, and maintain desktop systems and peripherals.
  • Diagnose and resolve hardware, software, and network connectivity issues.
  • Perform OS imaging, reimaging, and system configuration tasks.
  • Manage and resolve service desk tickets within defined SLAs.
  • Provide regular status updates and communicate effectively with end users.
  • Perform asset inventory and equipment tracking activities.
  • Move and install IT equipment following health and safety guidelines.
  • Provide user training and guidance on hardware and software usage.
  • Support AV equipment, video conferencing systems, and telecom devices.
  • Assist with infrastructure administration tasks as required.
  • Provide support across onsite and remote office locations when needed.
  • Ensure proper documentation of all incidents and service requests.

Should Have:

  • Strong troubleshooting and problem-solving skills.
  • Strong customer service and communication skills.
  • Ability to work independently and in team environments.
  • Flexibility to support BAU and project-based work.

Skills:

  • Windows 11 and legacy Windows OS.
  • Microsoft Office 365 and Teams.
  • ServiceNow ticketing system.
  • Active Directory, Azure, and Intune.
  • Desktop and end-user device support.
  • OS imaging and reimaging.
  • Printer, AV, and telephony support.
  • LAN and basic networking concepts.

Qualification And Education:

  • Bachelor s degree or equivalent IT support experience preferred.
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About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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