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Desktop Services Manager Jobs in Rochester, NY (NOW HIRING)

Brite

Desktop Technician

Victor, NY · On-site

$21 - $23.50/hr

Responds to requests for service and customer questions within required response times. * Assists ... Effective time management skills. * Ability to travel as needed. PHYSICAL DEMANDS & WORK ...

ComTec Solutions

Director, IT Services

Rochester, NY · On-site

Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB ... Desktop Services - Microsoft Hyper-V and VMWare - Major Anti-Virus solutions - Enterprise class ...

ComTec Solutions

Director, IT Services

Rochester, NY · On-site

$125K - $165K/yr

Management Billable Hours Goal: N/A Position Type: Full Time Travel Required: Minimal as needed JOB ... Desktop Services - Microsoft Hyper-V and VMWare - Major Anti-Virus solutions - Enterprise class ...

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... day support of desktop Microsoft Windows in a closed environment, virtual, or physical Manage ...

BCC Software

QA Engineering Manager

Pittsford, NY

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of ... Experience managing quality for multi-tenant public cloud solutions running native services.

BCC Software

QA Engineering Manager

Pittsford, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of ... Experience managing quality for multi-tenant public cloud solutions running native services.

BCC Software

QA Engineering Manager

Pittsford, NY · On-site

Experience managing teams that support both SaaS and desktop solutions. * Strong knowledge of ... Experience managing quality for multi-tenant public cloud solutions running native services.

Lthc

Utilization Management Services Rep I

Rochester, NY

$15.75 - $21.50/hr

... Management (UM) workflows by providing administrative support and customer service. This position ... Experience with using a desktop computer in a professional environment, preferably with Microsoft ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

... Management (UM) workflows by providing administrative support and customer service. This position ... Experience with using a desktop computer in a professional environment, preferably with Microsoft ...

HMG Careers

Sales Manager Remote

Rochester, NY · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

HMG Careers

Remote Sales Manager

Rochester, NY · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Work closely with your manager to set goals and achieve them

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Rochester, NY

Desktop Services Manager information

See Rochester, NY salary details

$20.7K

$82.5K

$124.3K

How much do desktop services manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for desktop services manager in Rochester, NY is $82,492.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,600.00 and $94,200.00 per year, depending on experience, location, and employer.

What is the role of a desktop services manager?

A desktop services manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate IT support teams, ensure system security, and implement technology solutions to improve user productivity, often requiring knowledge of IT management tools and certifications like ITIL or CompTIA A+.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What is a service desk manager?

A service desk manager oversees the support team responsible for resolving IT issues and providing technical assistance to users. They coordinate service delivery, manage staff, and ensure customer satisfaction, often using IT service management tools and maintaining service standards.

What is the highest paying job in customer service?

In customer service, roles such as Customer Service Director or Customer Experience Executive tend to have the highest salaries, often exceeding six figures with extensive experience and leadership responsibilities. These positions typically require strong management skills, industry knowledge, and sometimes advanced certifications in customer experience or business management.

What is the job description of a desktop service?

A Desktop Services Manager oversees the deployment, maintenance, and support of computer systems and user devices within an organization. They manage technical staff, troubleshoot hardware and software issues, and ensure system security and performance, often using tools like remote management software. Strong technical knowledge, leadership skills, and certifications such as CompTIA A+ or Microsoft Certified are typically required for this role.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What are popular job titles related to Desktop Services Manager jobs in Rochester, NY? For Desktop Services Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Desktop Services Manager jobs in Rochester, NY look for? The top searched job categories for Desktop Services Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desktop Services Manager jobs? Cities near Rochester, NY with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Desktop Technician

Brite

Victor, NY • On-site

$21 - $23.50/hr

Full-time

Re-posted 14 days ago

Job description

JOB SUMMARY

The Desktop Technician role is responsible for installing, maintaining, and upgrading all desktop hardware and equipment to ensure optimal workstation performance. The position troubleshoots problem areas remotely and in person in a timely and accurate

fashion and provides end-user assistance where required.

ESSENTIAL FUNCTIONS
  • Troubleshoot and resolve hardware, software and network issues.
  • Provide enduser assistance both remotely and in person.
  • Install, maintain, and upgrade desktop hardware and equipment.
  • Works closely with Customer Success Representatives to ensure the best customer experience within the service level agreement time frame.
  • Responds to requests for service and customer questions within required

    • response times.

  • Assists end users with installation of applications and computer peripherals.
  • Assists in onboarding new employees both internal and external.
  • Maintains customer asset inventory.
  • Responsible for continuous improvement of deployment processes.
  • Assists with RMA process as required.
    • OTHER DUTIES
  • Accomplishes all other duties and tasks as appropriately assigned or

    • requested.

    EDUCATION & EXPERIENCE
  • Bachelor’s degree in computer science, Information Technology or related field

    • and a minimum of one – two years’ experience or an equivalent combination of related work experience, training and/or education sufficient to successfully

    perform the essential duties of the job is required.

  • CompTIA A+ or similar certification preferred.
    • KNOWLEDGE, SKILLS & ABILITIES
  • Demonstrated knowledge of hardware and network infrastructure.
  • Excellent listening skills.
  • Exceptional verbal and written communication.
  • Detail oriented.
  • Ability to work in a fastpaced environment.
  • Strong problem solving and analytical skills.
  • Excellent relationship building skills.
  • Welldeveloped interpersonal skills and ability to work cooperatively with diverse individuals at all levels.
  • Selfdirected and results oriented.
  • Effective time management skills.
  • Ability to travel as needed.
    • PHYSICAL DEMANDS & WORK ENVIRONMENT

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

    essential functions.

  • Regularly required to stand, walk, sit, use hands; and reach with hands and arms.
  • Must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by the job include close vision, distance vision,

    • color vision, peripheral vision, depth perception, and the ability to adjust focus.

  • While performing the duties of this job, the employee may be exposed to various weather conditions.
  • The noise level in the work environment is usually moderate.

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