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Desktop Services Manager Jobs in Riverside, CA (NOW HIRING)

Service Global, Inc

Desktop Engineer L1

Irvine, CA · On-site

$22 - $23/hr

Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role ... services. * Experience in the management of multi-discipline teams in distributed locations

Pomeroy

Deskside Support

Foothill Ranch, CA · On-site

$21 - $26.50/hr

... management. This role serves as the liaison between assigned support areas and other areas of ... Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update ...

Pomeroy Technologies

Deskside Support

CA · On-site

$21 - $26.50/hr

... management. This role serves as the liaison between assigned support areas and other areas of ... Add virtual desktop client to Office 2007 / Office 2010; * Load and reload, configure, and update ...

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Showing results 21-40

All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Riverside, CA

Desktop Services Manager information

See Riverside, CA salary details

$21.9K

$87.2K

$131.5K

How much do desktop services manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for desktop services manager in Riverside, CA is $87,224.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $99,600.00 per year, depending on experience, location, and employer.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

Is desktop services manager a good entry level job?

A desktop services manager is typically a mid- to senior-level role that involves overseeing IT support teams, managing hardware and software issues, and ensuring system reliability. It generally requires prior experience in IT support or related roles, along with skills in troubleshooting, network management, and certifications such as CompTIA A+ or Network+. As such, it is not considered an entry-level position.

What are popular job titles related to Desktop Services Manager jobs in Riverside, CA?

For Desktop Services Manager jobs in Riverside, CA, the most frequently searched job titles are:

What job categories do people searching Desktop Services Manager jobs in Riverside, CA look for?

The top searched job categories for Desktop Services Manager jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for Desktop Services Manager jobs?

Cities near Riverside, CA with the most Desktop Services Manager job openings:

Desktop Services Manager jobs near you
Infographic showing various Desktop Services Manager job openings in Riverside, CA as of September 2026, with employment types broken down into 74% Full Time, 4% Part Time, and 22% Contract. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $87,224 per year, or $41.9 per hour.

Desktop Engineer L1

Irvine, CA • On-site

Service Global, Inc
See more jobs at Service Global, Incexternal

$22 - $23/hr

Full-time

Posted 28 days ago

Key responsibilities

  • Perform hardware and software troubleshooting for desktops, mobile devices, and collaboration equipment.

  • Coordinate and support office moves, asset management, and equipment provisioning activities.

  • Assist with network-related issues, imaging projects, and OS deployment tasks.

Job description

Job Description:
  • Technical Requirements Candidate must have 6 to 8 years in Field Services / Onsite Support Services
  • PC/Mobile/Hardware Hands & Eyes Meeting Rooms & Events Support Smart Hands Collaboration & Telephony Equipment Office Moves. Hands-on Office Move Projects
  • Good technical knowledge of Windows operating system (Windows 10 and 11)
  • Knowledge on Microsoft Office 2016 (Office 365)
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Ability to perform remote troubleshooting and provide clear instructions
  • Experience in Handling Windows Imaging Project
  • Experience in software development, processes, and methods
  • Good knowledge of basic networking and troubleshooting tools like nslookup, traceroute, ping, and packet capture tools etc.
  • Ability to co-ordinate and interact with various teams to arrive at a quick resolution.
  • Ability to organize workload for effective implementation.
  • Ability to interact effectively at all levels with sensitivity to cultural diversity
  • Ability to adapt new product support as organization evolves.
  • Knowledge on SCCM and Intune administration
  • Knowledge on mass OS deployments
  • Experienced in maintaining multiple OS image and hardware models
  • Experience in Microsoft's OEM Pre-installation Kit (OPK) tools
  • Knowledge of PXE and DHCP functionality
Soft Skills:
  • Strong interpersonal skills
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Able to handle unforeseen situations
  • Excellent problem-solving and multitasking skills
  • High level of acceptance
  • Can drive value and its methodology
  • Proven ability to deliver improvements that deliver greater value to the customer and business through more efficient delivery and/or lower costs.
  • Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
  • Experience in the management of multi-discipline teams in distributed locations
  • Demonstrable results in a business customer facing role, with a track record of delivering

Responsibilities :
  • Bulk refreshes (smarthands GLOPAS)
  • Refresh PC support with individual user
  • Management of existing Recycle cages at Customer sites
  • Management of any existing Loaner lockers at Customer sites
  • Coordination for Laptop provisioning to New starters
  • Laptop configuration for New starters
  • Assist with Problems - driver updates/patching/firmware
  • BTO requirements
  • Asset management
  • Coordinate Asset repair and Break-fix with equipment provider
  • Hardware storage utilizing Customer's on-site storage provisions
  • Couriers/packaging utilizing Customer's on-site courier/packaging service
  • Communicate designated points of contact at each site from Facility Management
  • Coordinate goods receipt with on-site Facility Management
  • Coordination and getting on-site assistance from Facility Management
  • Desk setup/maintenance (In Country or FM)
  • Hardware Troubleshooting (Mobile / Tablet)
  • Software Troubleshooting (Mobile / Tablet)
  • Issue handling
  • Coordinate Ordering with Equipment/Service Provider
  • Coordinate Returns with Equipment/Service Provider
  • Networks, GLOPAS, Conferencing, Server/Storage, Printers
  • Support any Crisis Management activity as per the plan and responsibilities mentioned for
  • Support track and as may be required by other track.
  • Defining and setting up a process for local announcements
  • Marketing and branding for local announcements
  • Content, format and medium of local announcements
  • Planning the local announcement - date, time, venue and medium
  • Making the local announcement with approved content, format and medium
  • Change Advisory Board Meetings and Document Review
  • Office Calls and Follow up actions
  • Monthly performance reporting
  • IT Induction of new users
  • VIP Support (when a country has an IBA)
  • Advance forecasting and notification of IBA
  • User follow ups, escalations for tickets, email queries, complaints
  • New Starter Tracking: Hardware Orders, AD Account & Phone
  • Coordinating WEEE: ""Waste from Electrical and Electronic Equipment"" with Facility
  • Management and 3rd party vendor
  • Coordinating with facility management teams to ensure management of User guides
  • Providing training and support for new employees (monthly)
  • Assisting users in adapting to new technologies (scheduled quarterly connect session)
  • SCCM & OS Troubleshooting
  • License & Software Services Team Meetings
  • Writing Knowledge Articles
  • Reviewing aging articles
  • Presenting knowledge items to team
  • Reviewing and approving proposed or new Knowledge articles
  • OS version updates and Profile recreations (Vulnerability tickets) - if central workplace services
  • team is not able to deploy updates or create profile due to any reason
  • General queue monitoring, dispatching tickets, problem tickets
Educational Qualification:
Bachelor's degree in technology OR equivalent higher education in I.T.
Trainings , Certification Relevant technical certifications, such as: CCNA/A++/Comptia
Mandatory Skills
Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL/IMAC

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