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Desktop Services Manager Jobs in Reno, NV (NOW HIRING)

Eaton

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

... service interruptions. Leads regional improvement initiatives. Job Responsibilities Tools ... Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers ...

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Desktop Services Manager information

See Reno, NV salary details

$20.9K

$83.4K

$125.6K

How much do desktop services manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for desktop services manager in Reno, NV is $83,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $95,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Services Manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

What does a Desktop Services Manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a Desktop Services Manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What are popular job titles related to Desktop Services Manager jobs in Reno, NV? For Desktop Services Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Desktop Services Manager jobs in Reno, NV look for? The top searched job categories for Desktop Services Manager jobs in Reno, NV are:
Desktop Services Manager jobs near you
Help Desk Technician (62065)

Help Desk Technician (62065)

ADAMS AND ASSOCIATES INC

Reno, NV

$23.50/hr

Full-time

Posted 25 days ago

Job description

POSITION SUMMARY:

The Help Desk Technician provides Tier 1 level support and assists with Tier 2 support as designated by the Executive Director of IT.  This position is primarily responsible for desktop and laptop support for internal staff and is expected to provide exceptional customer service.

This position serves as the primary point of contact for after-hours support on staff computers and end-user systems.

Professional Expectations:

  • Reliable, responsible, and professional demeanor
  • Strong customer service, problem-solving and analytical skills
  • Familiarity with AI tools/systems
  • Excellent verbal and written communications skills to communicate technical guidance and instruction to users on the use of Adams Systems
  • Ability to work under time constraints, including handling several complicated tasks in a relatively short period of time
  • Identify, analyze, research, diagnose and resolve technical problems for Windows based workstations, smartphones, tablets, and printers

RESPONSIBILITIES:

  • Provide helpdesk support for staff computers and peripherals.
  • Perform basic network troubleshooting.
  • Provide computer support in accordance with Adams and Associates IT Standard Operating Procedures (SOPs).
    • Provide support for desktop and laptop hardware, software, printers, and telephony devices.
    • Track, respond to, resolve, and document customer requests and issues in the help desk system (Zendesk).
    • Communicate proactively with end users about the status of help desk requests.
    • Provide backup IT support for Center locations as assigned by IT Management.
  • Provide technical support for projects assigned by IT Management.
  • Coordinate with IT vendors and contractors to troubleshoot issues and maintain the availability and stability of externally managed environments.
  • Travel occasionally to remote locations to support contract transitions, provide backup assistance, or perform IT assessments.
  • Various administrative tasks and other duties as assigned.

Qualifications and Experience:

  • Four-year degree from an accredited institution

OR

  • Two or more years of helpdesk support experience in a professional office environment
  • Experience supporting and maintaining windows-based systems and software
  • Required support experience:
  • Operating Systems:                 Windows 11
  • Desktop Applications:            Microsoft Office, Adobe Acrobat DC
  • Additional helpful experience:
  • Server Applications:                Acumatica, SQL Server
  • Server Administration:           DNS, DHCP, File and Print Shares, Remote Desktop Services
  • User Administration:              Active Directory, MS365
  • SaaS Applications:                    Zendesk, Azure, Microsoft 365, Sophos A/V, Webex, NinjaRMM
  • Network:                                     Meraki, UniFi, Site-to-site VPNs, Client VPNs
  • Security:                                      MFA, Phishing, Encryption, LAPS, BitLocker

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