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Desktop Services Manager Jobs in Reno, NV (NOW HIRING)

Fragrance.com

Desktop Support Technician

Reno, NV · On-site

$55K - $60K/yr

Desktop Support Technician I (Entry-Level) Department: IT - Infrastructure Services Reports to: Manager of IT Classification: Hourly OVERVIEW: The Desktop Support Technician I is the front line of ...

Eaton

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

... service interruptions. Leads regional improvement initiatives. Job Responsibilities Tools ... Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers ...

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

... for desktops, laptops, printers, and other devices. * Manage and maintain computer systems and ... Deliver high-quality customer service by responding to inquiries and IT-related requests in a ...

Rho

Customer Service Engineer - Reno, NV

Reno, NV · On-site

Perform imaging, desktop support, adds/moves, and changes. * Installing OS patches, patch removal ... Providing user management account support where Elevated Privileges (EP) may be required.

Sierra Nevada Corporation

Executive IT Support

Sparks, NV · On-site

$22 - $30.25/hr

... service. Responsibilities : • Provide dedicated IT support to executive leadership, ensuring ... • Manage and troubleshoot mobile devices, laptops, desktops, and other peripheral devices. • ...

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Reno, NV

Desktop Services Manager information

See Reno, NV salary details

$20.9K

$83.4K

$125.6K

How much do desktop services manager jobs pay per year?

As of Aug 11, 2026, the average yearly pay for desktop services manager in Reno, NV is $83,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $95,200.00 per year, depending on experience, location, and employer.

What is the role of a Desktop Services Manager?

A Desktop Services Manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate technical support teams, manage service requests, ensure system security, and often utilize management tools to optimize desktop environments.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

Is desktop services manager a good entry level job?

A desktop services manager role is typically not an entry-level position, as it requires several years of experience in IT support, network management, or related fields. It involves overseeing technical teams, managing hardware and software issues, and often requires certifications like CompTIA A+ or ITIL. Entry-level roles in IT support or help desk positions are more suitable starting points for those interested in advancing to a desktop services management position.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What are popular job titles related to Desktop Services Manager jobs in Reno, NV? For Desktop Services Manager jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Desktop Services Manager jobs in Reno, NV look for? The top searched job categories for Desktop Services Manager jobs in Reno, NV are:
Desktop Services Manager jobs near you

Desktop Support Technician

Fragrance.com

Reno, NV • On-site

$55K - $60K/yr

Full-time

Posted 17 days ago

Job description

Position Title: Desktop Support Technician I (Entry-Level)

Department: IT – Infrastructure Services

Reports to: Manager of IT

Classification: Hourly


OVERVIEW:

The Desktop Support Technician I is the front line of technology support for our on-site and remote employees — troubleshooting hardware and software issues, keeping equipment running, and making sure people can do their jobs without technology getting in the way.

This is an entry-level, on-site position. We're looking for someone with the right instincts: curious, hands-on, comfortable researching an unfamiliar problem, and reliable enough to show up and follow through every day. If you've built your own PC, set up a home network, tinkered with a Raspberry Pi, run your own home server, or you're simply the person everyone in your life calls when their computer breaks — you already have the foundation this role is built on. We'll teach you our systems, our tools, and our processes. What you bring is the drive to learn and the follow-through to get things done.

The position reports to the IT Infrastructure Services Manager, with day-to-day direction and guidance provided by the systems team, and is not a hybrid / remote position.

RESPONSIBILITIES:

  • Provide front-line technical support to on-site and remote employees for desktop hardware and software.
  • Configure, install, upgrade, and troubleshoot supported hardware and software, including PCs, printers, handheld Android scanners, and phones.
  • Reset passwords and handle day-to-day account and access requests.
  • On-board and off-board employees, including setting up and retiring accounts in Active Directory, Microsoft 365, VOIP phones, and other systems.
  • Perform user moves between desks, including desktops, monitors, printers, and other equipment as needed. (Must be able to lift 50 lbs and comfortably work under desks and tables.)
  • Follow documented procedures for common requests, and know when and how to escalate issues that fall outside those procedures.
  • Assist with other technology-related projects, deployments, and issues as directed.
  • Take part in the after-hours on-call and weekend rotation.
  • Be available to work extended hours during the retail holiday season and other periods of high volume.
  • Perform occasional travel, when necessary, between company sites.

WHAT YOU'LL NEED:

We care more about aptitude and drive than a specific resume. Whether it comes from a job, an internship, coursework, or your own time at home, the following all count:

  • Comfortable troubleshooting Windows PCs and laptops, with hands-on experience repairing or upgrading hardware (swapping drives, RAM, etc.)
  • A working understanding of basic networking concepts — WiFi, routers, IP addresses. A home network or personal lab setup counts.
  • Some exposure to user account management (Active Directory, Microsoft 365, Google Workspace, or similar).
  • Comfortable with iOS and Android mobile devices; experience with handheld scanners a plus.
  • Able to research an unfamiliar problem and work through it methodically, using available tools and resources.
  • Strong communication skills and a customer-service mindset.
  • A genuine interest in technology — you like figuring out how things work.