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Desktop Services Manager Jobs in Baton Rouge, LA

Service Global, Inc

Desktop EUC L1

Baton Rouge, LA · On-site

$19.50 - $24.75/hr

Manage IMAC and desk-side support services. * Manage hard and soft break-fix services for laptops and desktops. * Provide standard and approved hardware and software (operating systems and standard ...

KoenAndrews

Be Seen First

IT Desktop Technician

Gonzales, LA · On-site

$45K - $55K/yr

... Service - the individual manages difficult customer situations, responds promptly to customer needs, and solicits customer feedback to improve future service and consistently provides professional ...

Ardent

On-Site Technician

Baton Rouge, LA · On-site

$19.75 - $27/hr

Manage and resolve incidents and service requests through ServiceNow. * Perform hardware and software troubleshooting for desktops, laptops, and peripheral devices. * Support mobile device management ...

Ardent

On-Site Technician

Baton Rouge, LA · On-site

$19.75 - $27/hr

Manage and resolve incidents and service requests through ServiceNow. * Perform hardware and software troubleshooting for desktops, laptops, and peripheral devices. * Support mobile device management ...

ConfigUSA

Desk Side Engineer

Geismar, LA · On-site

... Laptop/desktop deployment, imaging, configuration using SCCM, Intune or equivalent tools 3. ... IT Service Management (INC, Change, PRB, Knowledge Management) 4. Windows / Hyper V clusters ...

Beyond SOF

GIS Program Specialists

Baton Rouge, LA · On-site

ESRIs Suite of Desktop and Enterprise Software * O Usage and development of Desktop software ... Publishing of web services * Expertise and/or relevant experience in the following areas are ...

BREC, LA

Records Retention Manager

Baton Rouge, LA · On-site

$49K/yr

... service delivery, and applicable policies, procedures, and legal requirements. * Knowledge of office management practices, procedures, and modern office equipment, including word processing, desktop ...

BREC, LA

Records Retention Manager

Baton Rouge, LA · On-site

$49K/yr

... service delivery, and applicable policies, procedures, and legal requirements. * Knowledge of office management practices, procedures, and modern office equipment, including word processing, desktop ...

Beyond SOF

GIS Configuration Engineer

Baton Rouge, LA · On-site

... Suite of Desktop and Enterprise Software o Usage and development of Desktop software (ArcGIS ... services Expertise and/or relevant experience in the following areas are desirable but not ...

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All JobsDesktop Services JobsDesktop Services Manager JobsDesktop Services Manager Jobs in Baton Rouge, LA

Desktop Services Manager information

See Baton Rouge, LA salary details

$20.2K

$80.3K

$121K

How much do desktop services manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for desktop services manager in Baton Rouge, LA is $80,282.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,700.00 and $91,700.00 per year, depending on experience, location, and employer.

What is the role of a Desktop Services Manager?

A Desktop Services Manager oversees the deployment, maintenance, and support of desktop computers, laptops, and related hardware and software within an organization. They coordinate technical support teams, manage service requests, ensure system security, and often utilize management tools to optimize desktop environments.

What are the key skills and qualifications needed to thrive as a desktop services manager, and why are they important?

To thrive as a Desktop Services Manager, you need expertise in IT support, hardware and software troubleshooting, and a relevant degree or certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with systems like Microsoft Endpoint Manager, Active Directory, and IT service management (ITSM) tools is typically required. Strong leadership, problem-solving, and communication skills help you guide teams and coordinate effectively with other departments. These skills ensure smooth end-user support, high system uptime, and efficient resolution of technical issues in dynamic business environments.

Is desktop services manager a good entry level job?

A desktop services manager role is typically not an entry-level position, as it requires several years of experience in IT support, network management, or related fields. It involves overseeing technical teams, managing hardware and software issues, and often requires certifications like CompTIA A+ or ITIL. Entry-level roles in IT support or help desk positions are more suitable starting points for those interested in advancing to a desktop services management position.

What does a desktop services manager do?

A Desktop Services Manager oversees the support and maintenance of an organization’s desktop computing environment. This includes managing teams that handle hardware and software installation, troubleshooting, and ensuring the security and efficiency of desktop operations. They work closely with IT departments to implement policies, manage asset inventories, and ensure smooth operation for end users. Additionally, they often collaborate with vendors and lead projects to upgrade or deploy new desktop technologies.

What is the difference between Desktop Services Manager vs Desktop Support Specialist?

AspectDesktop Services ManagerDesktop Support Specialist
CredentialsBachelor's degree in IT or related field, certifications like HDI or MicrosoftHigh school diploma or associate's, certifications like CompTIA A+
Work EnvironmentManagement of IT teams, strategic planning, overseeing desktop support operationsProviding technical support directly to end-users, troubleshooting hardware/software issues
Employer & IndustryIT departments in corporations, government agencies, large organizationsHelp desks, IT support firms, corporate IT departments

The Desktop Services Manager focuses on managing desktop support teams, planning IT strategies, and ensuring service quality. In contrast, the Desktop Support Specialist handles direct technical support tasks, troubleshooting user issues. Both roles require technical skills, but the manager role emphasizes leadership and planning, while the specialist role emphasizes hands-on support.

What are the main challenges a desktop services manager faces when overseeing a diverse and distributed user base?

A Desktop Services Manager often encounters challenges related to managing support for a wide range of devices, operating systems, and end-user needs, especially across multiple locations. Ensuring consistent service quality, maintaining security standards, and responding swiftly to incidents can be complex when users are geographically dispersed. To address these challenges, managers typically implement standardized processes, leverage remote management tools, and prioritize clear communication with both their team and end users. Building strong relationships with other IT departments is also crucial for seamless service delivery.
What are popular job titles related to Desktop Services Manager jobs in Baton Rouge, LA? For Desktop Services Manager jobs in Baton Rouge, LA, the most frequently searched job titles are:
What job categories do people searching Desktop Services Manager jobs in Baton Rouge, LA look for? The top searched job categories for Desktop Services Manager jobs in Baton Rouge, LA are:
What cities near Baton Rouge, LA are hiring for Desktop Services Manager jobs? Cities near Baton Rouge, LA with the most Desktop Services Manager job openings:
Desktop Services Manager jobs near you

Desktop EUC L1

Service Global, Inc

Baton Rouge, LA • On-site

$19.50 - $24.75/hr

Full-time

Posted 9 days ago

Job description

Responsibilities:
  • Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
  • Manage IMAC and desk-side support services.
  • Manage hard and soft break-fix services for laptops and desktops.
  • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
  • Support, Manage, Optimize and Maintain the configuration and installation of the desktop, to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
  • Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Manage desktop device (hardware and software) incidents through to resolution.
  • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
  • Provide VIP support for desk-side issues per contract and be point of contact at the site for all IT-related issues if no other IT support team unavailable like for MI calls.
Requirements:
  • Knowledge and experience on the Windows 7 OS
  • Good to have knowledge in AD and smart hands and feet support.
  • Good to have-knowledge and experience of supporting MAC devices and tablets
  • Experience with Service management tool - ex - Service now
  • Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
  • Preferable to have a good understanding of Lync, VPN, and mobile device support.
  • Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.

Mandatory Skills
Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software Installation & Upgrades, ITIL-Based Support/IMAC

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