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Desktop Manager Jobs in Sun Prairie, WI (NOW HIRING)

Beacon Technologies

Desktop Support

Madison, WI · On-site

$33 - $39/hr

Incident and Service Request Management (5 years or more REQUIRED). * Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred). * Strong written and ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Lead desktop engineering initiatives, including device deployments, operating system upgrades ...

Quartz

Senior Desktop Support Engineer

Madison, WI · On-site

$66K - $83K/yr

In this role, you'll lead endpoint management initiatives, drive automation and modernization ... Lead desktop engineering initiatives, including device deployments, operating system upgrades ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

Technoviz LLC

Desktop Support IV

Madison, WI · On-site

$38/hr

Collaborate with a team of 10 technicians and 1 project manager daily. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software ...

TEKsystems

Desktop Support IV

Madison, WI · Remote

$25 - $29/hr

... Management • Technical assistance on projects as assigned by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: • Tier 3 support and maintenance of workstation ...

New

TEKsystems

Desktop Support IV

Madison, WI · Hybrid

$25 - $29/hr

Manage incidents and service requests while meeting service expectations * Serve as a technical ... Enterprise desktop support tools * Imaging and deployment solutions Ideal Candidate * Thrives in a ...

New

TEKsystems

Desktop Support IV

Madison, WI · Remote

$25 - $29/hr

... Management • Technical assistance on projects as assigned by Desktop Support Supervisor Skillsets: Top Required Skills & Years of Experience: • Tier 3 support and maintenance of workstation ...

New

TEKsystems

Desktop Support IV

Madison, WI · Hybrid

$25 - $29/hr

Manage incidents and service requests while meeting service expectations * Serve as a technical ... Enterprise desktop support tools * Imaging and deployment solutions Ideal Candidate * Thrives in a ...

New

VIVA USA INC

Desktop Support Specialist

WI · On-site +1

Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or ...

Auxiant

Desktop Support Specialist

Madison, WI · On-site

Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring ... an IT desktop support or helpdesk role in a professional environment with multiple users. * An ...

Auxiant

Desktop Support Specialist

Madison, WI

Ticket & Queue Management: Own the lifecycle of break/fix tickets, equipment moves, and recurring ... an IT desktop support or helpdesk role in a professional environment with multiple users. * An ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Sun Prairie, WI

Desktop Manager information

See Sun Prairie, WI salary details

$20.4K

$81.3K

$122.6K

How much do desktop manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for desktop manager in Sun Prairie, WI is $81,344.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $92,900.00 per year, depending on experience, location, and employer.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it provides foundational IT skills, such as troubleshooting hardware and software issues, and customer service experience. It typically requires basic knowledge of operating systems, networking, and common tools like remote support software, making it accessible for beginners in the IT field.

What cities near Sun Prairie, WI are hiring for Desktop Manager jobs?

Cities near Sun Prairie, WI with the most Desktop Manager job openings:

Desktop Manager jobs near you
Infographic showing various Desktop Manager job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $81,344 per year, or $39.1 per hour.

Desktop Support

Beacon Technologies

Madison, WI • On-site

$33 - $39/hr

Contractor

Posted 5 days ago

Job description

Top Required Skills & Years of Experience:
  • Tier 3 support and maintenance of workstation software and hardware (5 years or more required).
  • Support and maintenance of Operating Systems for user workstations (5 years or more required).
  • Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred).
  • Incident and Service Request Management (5 years or more REQUIRED).
  • Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred).
  • Strong written and oral customer support correspondence experience (5 years or more required).

Nice to Have Skills:
  • Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.).
  • Patch Management.
  • Imaging experience using management tool (SCCM, Ivanti, etc.).
  • Learning management system (LMS) support experience.
  • Google Workspace experience.
  • Microsoft's Group Policy Object (GPO) experience.

Travel:  Some occasional travel may be required to assist on project work in the prisons, or other offices for implementations. Option to use Company vehicle or be reimbursed. Required in-person/onsite meeting in Madison once a month.

Interview Process: Two Round Interview Process. Microsoft Teams video and potential onsite, or virtual second round.

Contract Duration: 6/30/27 with possibility of extension.

Onsite or Remote: Candidate must be a CURRENT WI resident. No relocation allowed. This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.

Project details: The primary responsibilities are to support, test, maintain and install in the following areas: workstation hardware, software, Operating System (OS) currency and support, application certification, and software distribution/update methods. Collaborate with a team of 10 technicians and 1 project manager on a daily basis. Assist on tier 2/3 desktop support Incidents and Requests. Assist with projects to implement new hardware and/or software working with our business partners. Support an organization of 10,000 + end points and users across the state of Wisconsin.
This role requires applicants to participate in tier three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position with occasional office/site visits for troubleshooting and/or project work.

The candidate must work and live in the state of Wisconsin.  

The main activities for this role are as follows:
  • Tier 3 support and maintenance of workstation software and hardware.
  • Support and maintenance of Operating Systems for user workstations.
  • Peripheral device support (printers/scanner/etc) and maintenance
  • Incident and Service Request Management.
  • Technical assistance on projects as assigned by Desktop Support Supervisor.