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Desktop Manager Jobs in Champaign, IL (NOW HIRING)

Worldwide TechServices

Dynamic PC Support

Champaign, IL · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May ... Maintain all required OEM Certifications as directed by Management * Knowledge of relevant software ...

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

$56K - $92K/yr

From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're ...

Varsity Tutors

Quickbooks Tutor

Champaign, IL · Remote

$40/hr

... and Desktop for small business accounting including chart of accounts setup, invoicing, expense tracking, bank reconciliation, payroll processing, financial reporting, sales tax management, and ...

E-Learning @ FAA

Education Support Assistant

Champaign, IL · On-site

$16 - $21.25/hr

Experience in technical support of varied desktop platforms and browsers. * Experience training and supporting faculty in the use of learning management software for online course development and ...

E-Learning @ FAA

Education Support Assistant

Champaign, IL

$16 - $21.25/hr

Experience in technical support of varied desktop platforms and browsers. * Experience training and supporting faculty in the use of learning management software for online course development and ...

Barrow Wise Consulting

Microsoft Developer

Champaign, IL · On-site

$70K - $140K/yr

Three or more years of experience developing Windows desktop applications using WPF, ZAML, and C# ... Experience with MS SQL Server and SQL Server Management Studio (SSMS). * Two or more years of ...

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Desktop Manager information

See Champaign, IL salary details

$21K

$83.7K

$126.2K

How much do desktop manager jobs pay per year?

As of May 28, 2026, the average yearly pay for desktop manager in Champaign, IL is $83,729.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,600.00 and $95,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desktop Manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What are some typical challenges a Desktop Manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What is a Desktop Manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What are popular job titles related to Desktop Manager jobs in Champaign, IL? For Desktop Manager jobs in Champaign, IL, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Champaign, IL look for? The top searched job categories for Desktop Manager jobs in Champaign, IL are:
What cities near Champaign, IL are hiring for Desktop Manager jobs? Cities near Champaign, IL with the most Desktop Manager job openings:
Desktop Manager jobs near you
Dynamic PC Support Techician

Dynamic PC Support Techician

Worldwide TechServices

Champaign, IL

Part-time

Posted 16 days ago

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all activity in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies daily
  • Additional requirements may exist if offer of employment is extended
  • Other duties may be assigned to meet business needs
Qualifications

Education and Experience:

  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus

Certifications and/or Qualifications:

  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs
  • Must own a basic repair tool kit

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