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Desktop Manager Jobs in Cape Cod, MA (NOW HIRING)

Programmers.io

Senior Desktop Support

Boston, MA · On-site

Senior Desktop Support provides on-site IT support for providers and practice managers in a clinical workspace operating as the face for IT. Primary Responsibilities: * Provide day-to-day IT support ...

TEKsystems

Desktop Support Analyst

Norwell, MA

$28 - $40/hr

Description Primary responsibility for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and ...

MAPFRE

Desktop Support Specialist II

Webster, MA · On-site

$55K - $68K/yr

Familiarity with configuration management tools and system deployment processes. * Makes independent decisions on resolving complex desktop support issues by selecting the most appropriate course of ...

TEKsystems

Desktop Support Analyst

Norwell, MA

$28 - $40/hr

Description Primary responsibility for Windows Desktop Support, asset management, laptop, mobile devices, software, and network connectivity. Specialists will support customers both onsite and ...

Collabera

Desktop Support Speicalist

Mansfield, MA · On-site

... Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced ... Qualifications Provides phone and desktop support/consulting services and problem resolution.

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Responsibilities Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and ...

APDerm

Desktop Support Technician

Acton, MA · On-site

$53K/yr

Reporting to the IT Manager, the Desktop Support Technician is responsible for maintaining essential IT hardware and business applications, including building, implementing and troubleshooting ...

Service Global, Inc

Desktop Support L1

Somerville, MA · On-site

$22 - $28/hr

Install and configure desktops, laptops, mobile devices, and associated peripherals and related ... Manage the ticket queue and ensure tickets are resolved and closed within the defined service level ...

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All JobsDesktop JobsDesktop Manager JobsDesktop Manager Jobs in Cape Cod, MA

Desktop Manager information

See Cape Cod, MA salary details

$22.5K

$89.6K

$135.1K

How much do desktop manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for desktop manager in Cape Cod, MA is $89,624.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,500.00 and $102,400.00 per year, depending on experience, location, and employer.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level job because it involves basic troubleshooting, hardware and software maintenance, and customer service skills. It provides foundational IT experience and can lead to more advanced roles in IT or network administration. Certifications like CompTIA A+ can enhance job prospects in this field.

What are some typical challenges a desktop manager faces when overseeing an IT support team?

Desktop Managers often encounter challenges such as balancing quick response times with high-quality support, managing diverse hardware and software environments, and ensuring consistent application of security policies. They must also prioritize and delegate tasks effectively to their team, especially during periods of high demand or when multiple incidents occur simultaneously. Building strong communication between IT and end users is essential for resolving issues efficiently and maintaining satisfaction across the organization.

What are the key skills and qualifications needed to thrive as a desktop manager, and why are they important?

To thrive as a Desktop Manager, you need expertise in IT infrastructure, desktop support, and team management, typically supported by a bachelor’s degree in IT or a related field. Familiarity with enterprise systems like Microsoft Endpoint Manager, Active Directory, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are highly valued. Strong problem-solving, communication, and leadership skills distinguish high-performing Desktop Managers. These abilities ensure efficient desktop operations, high user satisfaction, and effective resolution of technical issues within organizations.

What is the difference between Desktop Manager vs Help Desk Technician?

AspectDesktop ManagerHelp Desk Technician
CredentialsIT certifications (e.g., CompTIA A+, Network+), management experienceBasic IT certifications, technical support training
Work EnvironmentOversees IT teams, manages desktop support operationsProvides frontline technical support to end-users
Employer & IndustryCorporate IT departments, managed service providersHelp desks, IT support centers, corporate environments

Desktop Managers focus on overseeing desktop support teams and managing IT infrastructure, while Help Desk Technicians handle direct technical support for end-users. Both roles require IT certifications, but Desktop Managers typically have more management experience and responsibilities.

What is a desktop manager?

A Desktop Manager is an IT professional responsible for overseeing and maintaining an organization’s desktop computing environment. They manage desktop hardware and software, ensure systems are up-to-date and secure, and provide technical support to end users. Desktop Managers often lead a team of IT technicians, coordinate the deployment of new systems or upgrades, and develop policies for device management and security. Their role is crucial in making sure employees have reliable and efficient access to the computer resources they need to perform their jobs.
What are popular job titles related to Desktop Manager jobs in Cape Cod, MA? For Desktop Manager jobs in Cape Cod, MA, the most frequently searched job titles are:
What job categories do people searching Desktop Manager jobs in Cape Cod, MA look for? The top searched job categories for Desktop Manager jobs in Cape Cod, MA are:
What cities near Cape Cod, MA are hiring for Desktop Manager jobs? Cities near Cape Cod, MA with the most Desktop Manager job openings:
Desktop Manager jobs near you

Senior Desktop Support

Programmers.io

Boston, MA • On-site

Contractor

Re-posted 24 days ago

Job description

Senior Desktop Support provides on-site IT support for providers and practice managers in

a clinical workspace operating as the face for IT.

Primary Responsibilities:

• Provide day-to-day IT support operations at clinical locations using the ServiceNow

ticketing system which includes traveling on site to clinics.

• Provide support for end-user experience - such as onboarding, technical installation

of hardware, answering technical questions and following up with users.

• IT Support for any escalations from a clinical location.

• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and

software related problems with operating systems, applications (including vendor

software packages), replacing parts as required.

• Adapt to new technologies, process new information and help customers through

technological changes. Improves and implements procedures as needed and/or

assigned.

• Assist the clinical staff by maintaining IT readiness for day-to-day operations.

• Management of IT assets including

o Receiving large orders of equipment

o Manage assets at current storage locations.

o Daily shipping of devices to locations on demand

o Managing shipping and returns of assets from remote staff.

• Support project work which includes but not limited to the following:

o New product Rollouts

o Department moves and buildouts.

o Refresh of Desktop IT equipment.

• Provide training and directions to other Desktop members as needed.

o Provide feedback on staff to management.

Desktop Support provide technical support to the enterprise. This function includes

employees working on incident management response and restoration; determination of

issue priority, provisioning, and service request fulfillment; installations, upgrades, and

releases/deployments; and problem management analysis and resolution.

- Support Remote and Work-From-Home Staff

- Be proficient in oral and written communication

- Have skills in data analysis and solution development

- Effective time and resource management

- Strong deductive skills for system analysis and problem-solving

- Ability to manage multiple activities

- Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related

technologies.

- Analyzes and investigate complex IT issues as they arise

-In-depth knowledge of PC hardware and peripherals.

- Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data

Migration.