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Desk Clerk Jobs (NOW HIRING)

Hilton Worldwide Holdings

Hotel Desk Clerk

West Lafayette, IN · On-site

$12.50 - $15.50/hr

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby ...

Thclinic

* Oversee the Desk Clerk program in accordance with THC policies and directives. This will include hiring, training, new hire orientation, team building, scheduling, and collaborating on performance ...

Thclinic

Desk Clerk Program Manager

San Francisco, CA · On-site

* Oversee the Desk Clerk program in accordance with THC policies and directives. This will include hiring, training, new hire orientation, team building, scheduling, and collaborating on performance ...

Springhill Suites Sugarland

Hotel Desk Clerk

Sugar Land, TX · On-site

$11.75 - $14.25/hr

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby ...

Springhill Suites Sugarland

Hotel Desk Clerk

Sugar Land, TX · On-site

$11.75 - $14.25/hr

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby ...

Hampton Inn & Suites Avon

Hotel Desk Clerk

Avon, IN · On-site

$12.50 - $15.25/hr

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby ...

Hampton Inn & Suites Avon

Hotel Desk Clerk

Avon, IN · On-site

$12.50 - $15.25/hr

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby ...

Springhill Suites Sugarland

Hotel Desk Clerk

Sugar Land, TX · On-site

$11.75 - $14.50/hr

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby ...

Springhill Suites Sugarland

Hotel Desk Clerk

Sugar Land, TX · On-site

$11.75 - $14.50/hr

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby ...

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Desk Clerk information

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How much do desk clerk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for desk clerk in the United States is $15.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $16.59 per hour, depending on experience, location, and employer.

What is a desk clerk?

Desk clerks are front-line employees who work at the reception or front desk of hotels, motels, or other establishments. Their primary responsibilities include greeting guests, checking them in and out, answering questions, handling reservations, and managing administrative tasks. Desk clerks play a vital role in ensuring a positive guest experience by providing information, handling requests, and resolving issues efficiently. They often use computer systems to manage bookings and may also handle payments and other record-keeping duties.

What are the key skills and qualifications needed to thrive as a desk clerk, and why are they important?

To thrive as a Desk Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, basic office software, and multi-line phone systems is typically required. Excellent customer service abilities, professionalism, and effective communication help set top Desk Clerks apart. These skills ensure guests receive efficient service, issues are promptly resolved, and front desk operations run smoothly.

What are some common challenges desk clerks face during busy periods, and how can they effectively manage these situations?

Desk Clerks often encounter high volumes of guests during peak check-in and check-out times, which can lead to long lines and increased pressure to resolve issues quickly. Effective time management, clear communication, and remaining calm under pressure are essential to ensure guests feel attended to and valued. Utilizing checklists and prioritizing urgent requests can help Desk Clerks stay organized and efficient during these busy periods. Additionally, collaborating closely with housekeeping and management teams ensures smooth operations and guest satisfaction.

What is the difference between Desk Clerk vs Front Desk Agent?

AspectDesk ClerkFront Desk Agent
Required CredentialsHigh school diploma or equivalent; some positions may require customer service experienceHigh school diploma; customer service skills often preferred
Work EnvironmentHotels, motels, hospitals, officesHotels, resorts, hospitality industry
Employer & Industry UsageCommon in hospitality and healthcare sectorsPrimarily in hospitality and travel industries
Job ResponsibilitiesCheck-in/check-out guests, handle reservations, answer inquiriesAssist guests, manage reservations, provide information at the front desk

Both roles involve customer service and front-desk duties, but a Desk Clerk often has broader responsibilities across various industries, while a Front Desk Agent is primarily focused on hospitality settings like hotels. The skills and credentials are similar, making them comparable roles in customer-facing environments.

How do you become a desk clerk?

To become a desk clerk, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some positions may require previous experience in hospitality or administrative work, and familiarity with computer systems or booking software can be beneficial.

Is being a desk clerk hard?

Being a desk clerk involves handling customer interactions, managing reservations or records, and performing administrative tasks, often requiring good communication and organizational skills. The job can be routine and may involve working evenings, weekends, or holidays, but it generally does not require physical labor or advanced certifications.
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Desk Clerk jobs near you
Infographic showing various Desk Clerk job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,959 per year, or $15.4 per hour.

Hotel Desk Clerk

West Lafayette, IN • On-site

Hilton Worldwide Holdings
Hospitality Services • 10K+ employees
Learn more about Hilton Worldwide Holdingsexternal

$12.50 - $15.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Hilton rating

6.4

Company rating: 6.4 out of 10

Based on 768 frontline employees who took The Breakroom Quiz

56th of 109 rated hotels

Job description

No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life.
Benefits Offered:

  • Incentives $
  • Employee Referral Program $
  • Paid Time Off
  • Paid Vacation (Full-Time)
  • Merit Increase $
  • 401k with Employer Contribution (Full-Time)
  • Medical, Dental, Vision (Full-Time)
  • Life Insurance (Full-Time)
  • Long-term/Short-term Disability (Full-Time)
  • Accident (Full-Time)
  • Critical Illness (Full-Time)
  • Cross-training Opportunities
  • Hotel Room Discounts
Our Hotel Desk Clerk makes a difference by:
  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details
As Hotel Desk Clerk, you will:
  • Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
  • Respond to and resolve guest requests
  • Secure payments, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities, and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Maintain confidentiality of all guests, proprietary information
  • Communicate any emergency, lost item, or theft to proper staff and/or authorities
  • Report maintenance problems, accidents, and safety hazards
  • Keep contingency lists in case of emergency and communicate and necessary messages
  • Protect company assets
  • Comply with all quality assurance expectations
To be a successful Hotel Desk Clerk, you need:
  • A professional demeanor
  • A warm and welcoming personality and must be able to engage easily and actively connect with others.
  • Be genuinely caring and compassionate and visibly demonstrate desire to understand others.
  • Create confidence and trust, while communicating the right message at the right time.
  • Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels.
  • Be direct yet tactful and considerate of the audience.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
  • Maintain awareness of undesirable people on premises.
  • Clean professional appearance.
  • Perform other reasonable job duties as requested by Supervisors.
Minimum Requirements:
The Hotel Desk Clerk role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance.
Schedule:
  • Flexible Shifts Available

-Morning/Evening/Night
-Weekends
-Full-Time/Part-Time
MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.
If you are an individual with a disability and need assistance completing the online application, please call 317-356-4000 extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to hr@mhghotelsllc.com "Applicant Accommodation" should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.

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