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On Call Desk Clerk Jobs (NOW HIRING)

University of Chicago

On-Call Desk Clerk

Chicago, IL · On-site

$17.26 - $17.79/hr

On-Call Desk Clerk The On-Call Desk Clerk position does not have a set work schedule and will be contacted to work when needed. The On-Call Desk Clerk works a 9-month schedule with multiple temporary ...

The University of Chicago

On-Call Desk Clerk

Chicago, IL · On-site

$17.26 - $17.79/hr

The On-Call Desk Clerk position does not have a set work schedule and will be contacted to work when needed. The On-Call Desk Clerk works a 9-month schedule with multiple temporary seasonal shutdown ...

Thclinic

Supervise and schedule the Floating and On-Call Desk Clerks' daily activities in accordance with THC policies and directives. This will include hiring, training, scheduling, conducting regular ...

Thclinic

Desk Clerk Program Manager

San Francisco, CA · On-site

Supervise and schedule the Floating and On-Call Desk Clerks' daily activities in accordance with THC policies and directives. This will include hiring, training, scheduling, conducting regular ...

University of Chicago Library

Desk Clerk II

Hyde Park, VT · On-site

$13.75 - $17/hr

Responsible for accessing the automated on-call system in order to schedule replacement of desk clerks. * Complies with building management emergency response and evacuation systems, such as fire ...

University of Chicago

Desk Clerk-24 Hours

Chicago, IL · On-site

$17.26 - $17.79/hr

Desk Clerk A Desk Clerk performs clerical duties during the academic year and is responsible for ... Responsible for accessing the automated on-call system in order to schedule replacement of staff.

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How much do on call desk clerk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for on call desk clerk in the United States is $14.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $15.38 per hour, depending on experience, location, and employer.

What is an on call desk clerk?

On Call Desk Clerks are administrative professionals who fill in at the front desk or reception area as needed, often on short notice. Their responsibilities typically include greeting visitors, answering phones, handling inquiries, and performing basic clerical tasks. They may work in hotels, offices, hospitals, or residential buildings, providing support during staff absences or busy periods. Flexibility and strong communication skills are essential for this role, as On Call Desk Clerks must be ready to adapt to different environments and tasks quickly.

What are the key skills and qualifications needed to thrive as an on call desk clerk?

To thrive as an On Call Desk Clerk, you need strong organizational abilities, customer service skills, and a high school diploma or equivalent. Familiarity with office software, phone systems, and scheduling tools is often required. Excellent communication, problem-solving, and flexibility are crucial soft skills for handling diverse inquiries and dynamic workloads. These competencies ensure efficient front-desk operations, positive client interactions, and reliable support during varying shifts.

What are the main challenges faced by an on call desk clerk, and how can they be managed?

On Call Desk Clerks often experience unpredictable schedules and must be ready to respond to shifts on short notice. This can make work-life balance a challenge, but staying organized and maintaining open communication with the scheduling manager helps. Additionally, adapting quickly to different team dynamics and workplace protocols is important, as assignments may vary. Proactively learning about the organization's procedures and keeping a flexible mindset will help you succeed and remain a reliable part of the team.

What is the difference between On Call Desk Clerk vs Front Desk Receptionist?

AspectOn Call Desk ClerkFront Desk Receptionist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentHotels, hospitals, or facilities requiring flexible, on-demand coverageOffice buildings, hotels, clinics with regular hours
Employer & IndustryHospitality, healthcare, or corporate settingsHospitality, healthcare, corporate offices
Search & Comparison IntentLooking for flexible, on-call roles with specific schedulingSeeking regular front desk or receptionist positions

The main difference is that an On Call Desk Clerk provides flexible, on-demand coverage often in hospitality or healthcare settings, while a Front Desk Receptionist typically works regular hours in office or hotel environments. Both roles require customer service skills and similar credentials, but their scheduling and work environments differ.

What cities are hiring for On Call Desk Clerk jobs?

Cities with the most On Call Desk Clerk job openings:

What are the most commonly searched types of Desk Clerk jobs?

The most popular types of Desk Clerk jobs are:

What states have the most On Call Desk Clerk jobs?

States with the most job openings for On Call Desk Clerk jobs include:

What are popular job titles related to On Call Desk Clerk jobs?

For On Call Desk Clerk jobs, the most frequently searched job titles are:

On Call Desk Clerk jobs near you

On-Call Desk Clerk

Chicago, IL • On-site

University of Chicago
Colleges, Universities, and Professional Schools • 10K+ employees
Learn more about University of Chicagoexternal

$17.26 - $17.79/hr

Other

Posted 6 days ago

University Of Chicago rating

8.1

Company rating: 8.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

Job description

On-Call Desk Clerk

The On-Call Desk Clerk position does not have a set work schedule and will be contacted to work when needed. The On-Call Desk Clerk works a 9-month schedule with multiple temporary seasonal shutdown periods during the winter and summer. Multiple On-Call Desk Clerk positions available.

On-Call clerks are required to pick up and work an 8-hour shift every fourteen days.

Responsibilities
  • Perform clerical duties in accordance with HRL policy and expectations. This includes but is not limited to answering phone calls, checking email regularly throughout their shift, communicating information between shifts to their colleagues and supervisor, and processing resident room changes.
  • Provide exceptional customer service to residents, staff, and visitors.
  • Cheerfully greet residents, staff and visitors in person or by phone. Engage residents, staff and visitors as they utilize the amenities of the residence hall, including services of the front desk. Thoughtfully provide information about campus, and residence hall policies and procedures.
  • Receive, record, and distribute U.S. mail, as well as, U.P.S., Fed Ex and other packages. Enter packages into online package distribution system. Carry, lift and move loads of supplies, materials and mail up to 49 lbs. regularly and manage heavier loads with the assistance of other building staff members as needed.
  • Maintain vigilant awareness of security doors and lobby entryway; check resident, staff, and guest I.D.s as they enter the building; maintain resident, guest, and visitor sign-in/out records. Encode and invalidate campus cards for building room access.
  • Check out and follow up for return of borrowed cleaning and recreational equipment and keys by accurately maintaining appropriate forms and records. Request front desk office supplies via online system; stock as supplies are received.
  • Adhere to directives and policies outlined by leadership during trainings, via email and in the Desk Clerk manual; provide routine orientation to new employees in coordination with Assistant Directors of Operations and HRL. Access the automated on-call system in order to schedule replacement of staff.
  • Knowledgeable in emergency protocols and evacuation systems, such as fire alarm procedures, keep alert to unusual circumstances and situations; take appropriate action and efficiently report critical issues to their supervisor and Facilities Services by phone and complete an on-line incident report for tracking purposes.
  • Report building maintenance issues via phone or by submitting a service request through Facilities Services.
  • Perform other tasks as requested by Assistant Director of Operations and building management.
Competencies
  • Aware of, control of and professionally express one's emotions.
  • Manage peer to peer and supervisor interactions with courtesy, tact, and diplomacy.
  • Identify priorities in order to recognize and resolve or refer problems.
  • Effective oral and written communication.
  • Work with frequent interruptions, some independence, and multitask.
Education, Experience, or Certifications

Education:

  • High school diploma from an accredited institution or a GED certificate required.

Experience:

  • Previous customer service experience required.
  • One year of general office or clerical experience required.
  • One year experience in a customer service role in a college or university preferred.

Technical Knowledge or Skills:

  • Knowledge of general office procedures and practices.
  • Keep records; assemble and organize data, and prepare and submit reports in acceptable formats.
  • Working knowledge of Microsoft Word, Excel, Outlook, and navigate web-based systems.
  • Learn a range of position-related software applications required.
Working Conditions and Physical Requirements
  • Bend, crouch, or stoop.
  • Carry or lift loads up to 49 lbs.
  • Sit for 8 hours or more.
  • Use computers extensively for 4 hours or more.
  • Stand for 4 to 8 hours.
  • Flexibility to work in alternative areas during peak periods or building maintenance.
Pay Range
  • $17.26 - $17.79 per hour.
Required Documents
  • Resume/CV
  • References Contact Information (3)

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