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On Call Desk Clerk Jobs (NOW HIRING)

University of Chicago Library

Desk Clerk II

Hyde Park, VT

$13.75 - $17/hr

  • Medical

  • Retirement

  • PTO

Responsible for accessing the automated on-call system in order to schedule replacement of desk clerks. * Complies with building management emergency response and evacuation systems, such as fire ...

Tndc

Desk Clerk - (Part Time) Swing

San Francisco, CA · On-site

$23/hr

Desk Clerk - (Part Time) Swing Salary Range $23.00 - $23.00 Hourly Position Type Part Time Job ... Willingness to be on-call, with access to a phone. * Good judgment and common sense, ability to ...

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How much do on call desk clerk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for on call desk clerk in the United States is $14.35, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $15.38 per hour, depending on experience, location, and employer.

What is an on call desk clerk?

On Call Desk Clerks are administrative professionals who fill in at the front desk or reception area as needed, often on short notice. Their responsibilities typically include greeting visitors, answering phones, handling inquiries, and performing basic clerical tasks. They may work in hotels, offices, hospitals, or residential buildings, providing support during staff absences or busy periods. Flexibility and strong communication skills are essential for this role, as On Call Desk Clerks must be ready to adapt to different environments and tasks quickly.

What are the key skills and qualifications needed to thrive as an on call desk clerk?

To thrive as an On Call Desk Clerk, you need strong organizational abilities, customer service skills, and a high school diploma or equivalent. Familiarity with office software, phone systems, and scheduling tools is often required. Excellent communication, problem-solving, and flexibility are crucial soft skills for handling diverse inquiries and dynamic workloads. These competencies ensure efficient front-desk operations, positive client interactions, and reliable support during varying shifts.

What are the main challenges faced by an on call desk clerk, and how can they be managed?

On Call Desk Clerks often experience unpredictable schedules and must be ready to respond to shifts on short notice. This can make work-life balance a challenge, but staying organized and maintaining open communication with the scheduling manager helps. Additionally, adapting quickly to different team dynamics and workplace protocols is important, as assignments may vary. Proactively learning about the organization's procedures and keeping a flexible mindset will help you succeed and remain a reliable part of the team.

What is the difference between On Call Desk Clerk vs Front Desk Receptionist?

AspectOn Call Desk ClerkFront Desk Receptionist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentHotels, hospitals, or facilities requiring flexible, on-demand coverageOffice buildings, hotels, clinics with regular hours
Employer & IndustryHospitality, healthcare, or corporate settingsHospitality, healthcare, corporate offices
Search & Comparison IntentLooking for flexible, on-call roles with specific schedulingSeeking regular front desk or receptionist positions

The main difference is that an On Call Desk Clerk provides flexible, on-demand coverage often in hospitality or healthcare settings, while a Front Desk Receptionist typically works regular hours in office or hotel environments. Both roles require customer service skills and similar credentials, but their scheduling and work environments differ.

What cities are hiring for On Call Desk Clerk jobs?

Cities with the most On Call Desk Clerk job openings:

What are the most commonly searched types of Desk Clerk jobs?

The most popular types of Desk Clerk jobs are:

What states have the most On Call Desk Clerk jobs?

States with the most job openings for On Call Desk Clerk jobs include:

On Call Desk Clerk jobs near you

Desk Clerk Program Manager

Tenderloin Housing Clinic

San Francisco, CA • On-site

$15.25 - $18.75/hr

Full-time

Re-posted 11 days ago

Job description

ESSENTIAL FUNCTIONS
Leadership and Management
  • Oversee the Desk Clerk program in accordance with THC policies and directives. This will include hiring, training, new hire orientation, team building, scheduling, and collaborating on performance evaluations, disciplinary action, and employee development for all THC Desk Clerks.
  • Supervise and schedule the Floating and On-Call Desk Clerks' daily activities in accordance with THC policies and directives. This will include hiring, training, scheduling, conducting regular supervision meetings, performance evaluations, disciplinary action, and employee development.
  • Ensure staff are aware of and correctly implement all safety rules and regulations, and all policies and procedures.
  • Hold direct reports accountable for high levels of performance, teamwork, and quality customer service as well as taking steps to ensure that other managers have the resources to hold their individual staff accountable.
  • Provide leadership and project direction that engender trust and respect.
  • Participate in the leadership activities of the department's management team.
  • Plan, schedule, supervise, participate in, support, and inspect the work of assigned employees by conducting regular visits to all Desk Clerk shifts and during emergencies.
  • Respond to building emergencies involving Desk Clerks to provide immediate and follow up support.

Administration and Operations
  • Maintain schedules of all THC Desk Clerks and create a resource for and assist Supportive Housing Managers to find Desk Clerk coverage at all THC sites; including finding coverage for daily and extended Desk Clerk absences.
  • Outreach all managers quarterly for overtime surveys and maintain google doc to reflect up to date information about employee requested overtime.
  • Work directly with Human Resources to facilitate Desk Clerk recruitment and onboarding. The Desk Clerk Program Manager is responsible for looking through Desk Clerk resumes, conducting phone screens, and facilitating the in-person interview process. Be the main liaison between THC and temporary staffing agency approved to provide temporary staff for any Desk Clerk coverage needs at all hotel sites.
  • Communicate with Supportive Housing Managers regarding Desk Clerk coverage and administrative follow-up such as employee timecards in the UKG system.
  • Develop and maintain a regular training calendar on topics directly related to the Desk Clerk position 1-2 times per year.
  • Ensure Desk Clerks are adequately trained by meeting with all new staff to go over the Desk Clerk Training Checklist within the first week of hire.
  • Attend, participate in, and facilitate all meetings, as requested.
  • Create, audit, and maintain Desk Clerk checklists to ensure high quality service.
  • Oversee yearly site visits to view Desk Clerk office spaces and relevant supplies for Desk Clerks work spaces.
  • Ensure Desk Clerk activities comply with government health and safety standards.
  • Compose emails to Supportive Housing Manager group about upcoming holidays or events that could affect Desk Clerk coverage or attendance.
  • Assist with policy and procedure development and revision as needed.
  • Respond to building emergencies as needed.

This job description reflects management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.
ESSENTIAL QUALIFICATIONS
  • High School Degree or equivalent required.
  • Must have a minimum of 3 years of experience in hospitality, customer service, administrative, Desk Clerk or a related field.
  • Must have a minimum of 2 years of experience in program management or training or supervising administrative or Desk Clerk staff.
  • Must have a thorough working knowledge of Microsoft Office Suite.
  • Must have the ability to produce and analyze reports and write business correspondence.
  • Must have the ability to communicate clearly with a broad range of people.
  • Must have the ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
  • Must have demonstrated analytical, critical thinking, and problem-solving skills.
  • Must have experience in conflict resolution.
  • Must have demonstrated customer service skills.
  • Professional phone presence and ability to text message.
  • Must read, communicate orally, and write in English.
  • Must be able to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines with excellent attention to detail.
  • Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. [1]
  • Experience working with diverse, low-income, homeless and/or formerly homeless population strongly preferred.
  • Experience working in non-profit or public sector preferred.
REQUIRED BEHAVIORAL SKILLS & ABILITIES
  • Demonstrates passion, commitment, and behavior that are consistent with THC's Mission, Core Values, and Customer Service Philosophy.
  • Demonstrates leadership qualities such as maintaining expectations and energy for positive improvement and results.
  • Desires and has the ability to empower direct reports to achieve the agency's goals and carry out the Mission and Core Values of THC.
  • Adapts well to change, and remains professional, respectful, and composed at all times.
  • Must be mature, honest, dependable, and accountable.
  • Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, and external parties in a manner that fosters respect and trust.
  • Exercises good judgment in using and/or keeping information regarding clients, employees, and THC confidential.
  • Works well independently, collaboratively, and as a team member.
  • Follows instructions completely and asks for help and/or guidance from supervisors when needed.
  • Has good time management skills and is punctual to work, THC meetings, and events.
  • Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
  • Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.
  • Ability to travel

[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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