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Desk Clerk Jobs in Rochester, NY (NOW HIRING)

Spa at the Del Monte

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. Your specific duties ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk , you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. Your specific duties ...

DelMonte Hotel Group

Evening Front Desk Clerk

Webster, NY · On-site

$16 - $16.25/hr

Job Responsibilities As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. Your specific duties in ...

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How much do desk clerk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for desk clerk in Rochester, NY is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.27 and $16.39 per hour, depending on experience, location, and employer.

What is a desk clerk?

Desk clerks are front-line employees who work at the reception or front desk of hotels, motels, or other establishments. Their primary responsibilities include greeting guests, checking them in and out, answering questions, handling reservations, and managing administrative tasks. Desk clerks play a vital role in ensuring a positive guest experience by providing information, handling requests, and resolving issues efficiently. They often use computer systems to manage bookings and may also handle payments and other record-keeping duties.

What are the key skills and qualifications needed to thrive as a desk clerk, and why are they important?

To thrive as a Desk Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, basic office software, and multi-line phone systems is typically required. Excellent customer service abilities, professionalism, and effective communication help set top Desk Clerks apart. These skills ensure guests receive efficient service, issues are promptly resolved, and front desk operations run smoothly.

What are some common challenges desk clerks face during busy periods, and how can they effectively manage these situations?

Desk Clerks often encounter high volumes of guests during peak check-in and check-out times, which can lead to long lines and increased pressure to resolve issues quickly. Effective time management, clear communication, and remaining calm under pressure are essential to ensure guests feel attended to and valued. Utilizing checklists and prioritizing urgent requests can help Desk Clerks stay organized and efficient during these busy periods. Additionally, collaborating closely with housekeeping and management teams ensures smooth operations and guest satisfaction.

What is the difference between Desk Clerk vs Front Desk Agent?

AspectDesk ClerkFront Desk Agent
Required CredentialsHigh school diploma or equivalent; some positions may require customer service experienceHigh school diploma; customer service skills often preferred
Work EnvironmentHotels, motels, hospitals, officesHotels, resorts, hospitality industry
Employer & Industry UsageCommon in hospitality and healthcare sectorsPrimarily in hospitality and travel industries
Job ResponsibilitiesCheck-in/check-out guests, handle reservations, answer inquiriesAssist guests, manage reservations, provide information at the front desk

Both roles involve customer service and front-desk duties, but a Desk Clerk often has broader responsibilities across various industries, while a Front Desk Agent is primarily focused on hospitality settings like hotels. The skills and credentials are similar, making them comparable roles in customer-facing environments.

How do you become a desk clerk?

To become a desk clerk, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some positions may require previous experience in hospitality or administrative work, and familiarity with computer systems or booking software can be beneficial.

Is being a desk clerk hard?

Being a desk clerk involves handling customer interactions, managing reservations or records, and performing administrative tasks, often requiring good communication and organizational skills. The job can be routine and may involve working evenings, weekends, or holidays, but it generally does not require physical labor or advanced certifications.

What cities near Rochester, NY are hiring for Desk Clerk jobs?

Cities near Rochester, NY with the most Desk Clerk job openings:

Desk Clerk jobs near you
Infographic showing various Desk Clerk job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,548 per year, or $15.2 per hour.

Evening Front Desk Clerk

Del Monte Hotel Management LLC

Webster, NY • On-site

$16 - $16.25/hr

Other

Posted 16 days ago

Job description

Front Desk Clerk

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.

You will play a key role to ensure a great guest and colleague experience. We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we're waiting to hear from you!

Job Responsibilities

As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible.

Your specific duties in this role will include:

  • Greet, register, and assign rooms to guests.
  • Answer telephone.
  • Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
  • Make and confirm reservations.
  • Monitor room availability.
  • Block rooms.
  • Program wake-up calls.
  • Handle guest mail and messages.
  • Perform check-out services.
  • Open and close shifts making cash drops as necessary.
  • Maintain market stock and coffee area as needed.
  • Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
  • Provide guests with directions and information regarding the local area.
  • Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
  • Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
  • Schedule shuttle runs for guests (hotels with shuttle only).
  • Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).
  • Perform laundry duties as needed (Fairfield Inn only).
  • Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).

Job Requirements

We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

  • 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.
  • Solid organizational, time-management and prioritization skills
  • Exceptional customer service skills
  • Ability to multi-task in a fast-paced environment
  • Basic computer and administrative skills
  • Availability to work a flexible schedule
  • Maintain a valid Driver's License from the state which you reside with no major violations.

Benefits

As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It's the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

Compensation $16.00 - $16.25 per hour

Comprehensive benefit packages for full-time positions

Hotel room discounts at our locations around the globe

Discounts on food and beverages

Professional development and advancement opportunities

Apply