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Desk Associate Jobs in Rochester, NY (NOW HIRING)

Planet Fitness

Front Desk Associate

Batavia, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Front Desk Associate

Rochester, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Front Desk Associate

Canandaigua, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Front Desk Associate

Greece, NY · On-site

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Front Desk Associate

Rochester, NY

$16/hr

Front Desk Associate Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous ...

Planet Fitness

Lead Front Desk Associate

Rochester, NY · On-site

$16.50/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

Planet Fitness

Overnight Front Desk Associate

Victor, NY · On-site

$16.50/hr

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of an Overnight Front Desk Associate. Essential Duties and Responsibilities: * Welcome and exit members in ...

Altitude Trampoline Park

Front Desk

Rochester, NY · On-site

$13.50 - $17.50/hr

Front Desk: As a member of Altitude's front desk team you will be responsible for creating a friendly, professional welcome to our customers. The front desk team members must create a positive upbeat ...

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Desk Associate information

See Rochester, NY salary details

$14

$21

$32

How much do desk associate jobs pay per hour?

As of May 31, 2026, the average hourly pay for desk associate in Rochester, NY is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Desk Associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What are some typical challenges a Desk Associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What are Desk Associates?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are the most commonly searched types of Desk jobs in Rochester, NY? The most popular types of Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desk Associate jobs? Cities near Rochester, NY with the most Desk Associate job openings:
Desk Associate jobs near you
Front Desk Associate

Front Desk Associate

Planet Fitness

Batavia, NY

$16/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 587 frontline employees who took The Breakroom Quiz

47th of 61 rated gym and leisure clubs

Job description

Front Desk Associate 

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

  • Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
  • Anticipate member's needs, respond promptly and acknowledge all members
  • Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
  • Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
  • Ability to maintain the cleanliness of the club for up to 50% of the shift.
  • Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
  • Hands-on experience in accepting payments from customers and give change and receipts.
  • Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
  • Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

  • Ability to manage multiple responsibilities
  • Solid work ethic with strong decision-making, problem resolution skills
  • Self-starter who takes initiative with minimal direction and supervision
  • Comfortable working a flexible rotating schedule
  • Superior customer service skills, preferably in the fitness industry.
  • Hard working, enthusiastic and energetic!
  • Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

  • 18 years old or older
  • A High School Diploma or Equivalent required
  • Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

  • Discuss your availability with the Hiring Manager and/or notate it on your application.
  • Weekday and/or Weekend Hours based on club needs.
  • Open or Flexible availability is a plus.

Benefits

  • Competitive Salary & 401K plan
  • Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
  • Paid Time Off benefits (Applicable for Full Time Positions)
  • Free Black Card membership and fun exercise incentives


Planet Fitness is an Equal Opportunity Employer

What Planet Fitness employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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