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Desk Associate Jobs in Rochester, NY (NOW HIRING)

RIT Inn & Conference Center

Front Desk Agent

Henrietta, NY · On-site

$13.50 - $17/hr

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in ... of the Front Desk. * Be knowledgeable of the hours of operation of all hotel services and ...

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Desk Associate information

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$14

$21

$32

How much do desk associate jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for desk associate in Rochester, NY is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What are some typical challenges a Desk Associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What are Desk Associates?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Desk Associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are the most commonly searched types of Desk jobs in Rochester, NY? The most popular types of Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Desk Associate jobs? Cities near Rochester, NY with the most Desk Associate job openings:
Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Rochester, NY as of May 2026, with employment types broken down into 68% Full Time, 16% Part Time, 5% Temporary, and 11% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,053 per year, or $21.2 per hour.

Front Desk Agent

RIT Inn and Conference Center

Henrietta, NY • On-site

$15.50 - $16/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.

The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.

Why should you work at the RIT Inn & Conference Center?

- Competitive compensation package
- Full benefits package
- Flexible scheduling
- Extensive training and opportunities to advance
- Free employee parking

The Guest Service Associate is a primary contact for a variety of guest services and is responsible for providing all guests with friendly, enthusiastic, and knowledgeable interaction and the timely and efficient delivery of exceptional services. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, and social demeanor that contributes to a hospitable environment.


SPECIFIC RESPONSIBILITIES

  • Provide pleasant and professional services to all hotel guests.
  • Perform check-in and check-out services for guests and students.
  • Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy.
  • Properly record sales transactions and secure accurate payment for reservations.
  • Coordinate bell and shuttle services.
  • Answer phone calls pertaining to reservations and other guest inquiries.
  • Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk.
  • Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
  • Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions.
  • Maintain on-going communication and collaboration with engineering and housekeeping staff, with the aim of achieving high levels of cooperation and service excellence.
  • Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
  • Assist in checking all lobby area fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
  • Properly maintain all work equipment, tools, and supplies, and report any maintenance concerns by generating work orders.
  • Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
  • Comply with all department, hotel, and company policies and procedures.

Customer service experience and Open Availability required. Previous hotel experience preferred.


Job Posted by ApplicantPro