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Desk Associate Jobs in Wisconsin (NOW HIRING)

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rice Lake, WI

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk

Rice Lake, WI · On-site

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk (2-10pm)

Rice Lake, WI · On-site

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Planet Fitness

Service Desk (2-10pm)

Rice Lake, WI · On-site

$12.50 - $13/hr

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This ...

Wisconsin

Residence Life Desk Staff

Superior, WI

Residence Life Desk Staff Job Category: Student Hourly Job Profile: Student Help Residence Hall Job Summary: CUSTOMER SERVICE * Provide quality customer service by dealing with residents, staff, and ...

IDM Hospitality Management

Front Desk Manager

Ephraim, WI · On-site

$18.50 - $24/hr

Supervise and train the front desk associates as needed, ensuring the correct sequence of events for proper registration and checkout of guests. * Assign specific tasks to front desk agents related ...

Xperience Fitness

Front Desk

Oak Creek, WI · On-site

$13.25 - $17.25/hr

Front Desk Employee The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone, and ...

Xperience Fitness

Front Desk

Oak Creek, WI · On-site

$13.25 - $17.25/hr

Non-Exempt JOB SUMMARY The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone ...

Xperience Fitness

Front Desk

Oak Creek, WI · On-site

$13.25 - $17.25/hr

Non-Exempt JOB SUMMARY The Front Desk employee is the initial customer service representative for all members and guests. This individual is responsible for greeting customers, answering the phone ...

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Desk Associate information

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are the most commonly searched types of Desk jobs in Wisconsin? The most popular types of Desk jobs in Wisconsin are:
What cities in Wisconsin are hiring for Desk Associate jobs? Cities in Wisconsin with the most Desk Associate job openings:
Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Service Desk

Planet Fitness

Rice Lake, WI • On-site

$12.50 - $13/hr

Part-time

Retirement

Re-posted 16 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is “Judgement Free Zone” 
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay 
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership 
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships. 

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members; 
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk; 
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees; 
  • Perform beginning of shift and end of shift procedures; 
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors; 
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and, 
  • Perform all other duties as assigned or required. 
Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities 
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers; 
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements 
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach; 
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and, 
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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