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Desk Associate Jobs in Marshall, WI (NOW HIRING)

YWCA

Front Desk Associate Evenings & Weekends

Madison, WI

$14 - $18.25/hr

Summary The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor access ...

Marcus Hotels

Front Desk Agent

Madison, WI

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... associates after 30 days) Company-paid life insurance, employee assistance program, and 401(k) with ...

Marcus Corporation

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... Medical, dental, and vision insurance (available for full-time associates after 30 days) * Company ...

The Marcus Corporation

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... for full-time associates after 30 days) • Company-paid life insurance, employee assistance ...

The Marcus Corporation

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... for full-time associates after 30 days) • Company-paid life insurance, employee assistance ...

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... for full-time associates after 30 days) • Company-paid life insurance, employee assistance ...

Marcus Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... for full-time associates after 30 days) • Company-paid life insurance, employee assistance ...

Hotels

Front Desk Agent

Madison, WI · On-site

$16 - $18/hr

Front Desk Agent Location: Hilton Madison Monona Terrace | Madison, WI Schedule: Full-Time ... associates after 30 days) Company-paid life insurance, employee assistance program, and 401(k) with ...

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All JobsDesk Associate JobsDesk Associate Jobs in Marshall, WI

Desk Associate information

See Marshall, WI salary details

$13

$20

$32

How much do desk associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for desk associate in Marshall, WI is $20.72, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.22 per hour, depending on experience, location, and employer.

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What cities near Marshall, WI are hiring for Desk Associate jobs? Cities near Marshall, WI with the most Desk Associate job openings:
Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Marshall, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,098 per year, or $20.7 per hour.

Front Desk Associate Evenings & Weekends

YWCA Madison

Madison, WI • On-site

$14 - $18.25/hr

Other

Posted 4 days ago

Job description

Front Desk Associate

The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor access during Evening and Weekend shifts. Serves as a point of contact for building residents, directs clients to appropriate personnel, distributes information, responds to resident queries and complaints in a trauma informed manner, investigates disturbances, responds to emergency situations and completes the appropriate paperwork.

Essential duties and responsibilities include the following. Other duties may be assigned.

Customer Service

  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or resident floor.
  • Takes and delivers messages or transfers calls to voice mail when appropriate personnel or building residents are unavailable.
  • Answers questions about organization and provides callers with address, directions, and other information.
  • Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
  • Provides support to residents of the building by distributing information, forms, resources, mail, apartment keys, etc.
  • Responds to resident queries and complaints in a trauma informed manner; documenting building incidents.
  • Collects rent payments and issues receipts for cash received.
  • Schedules appointments with the appropriate personnel.

Safety and Security

  • Monitors traffic flow through the lobby by acknowledging the presence of individuals entering and leaving the building, determining the purpose of their visit or resident status, and if they have properly checked in at the desk.
  • Monitors visitor access and issues passes when required.
  • Monitors security cameras.
  • Conducts walking rounds of the building assessing noise levels, investigating disturbances, stopping any unrecognized visitors, noting unsafe conditions and repairs that need to be made in common areas, turning off unattended kitchen appliances, assuring all male visitors are out of the building when male visiting hours end.
  • Locking all entrances at specified times in the evening, as well as locking off access to different areas of the building.
  • Observes and documents concerns related to building residents on and around the property.
  • Follows building procedure in responding to unattended children.
  • Provides support to Housing staff in verifying wellbeing of case managers after in-home visits.
  • Responds to emergency situations and works with law enforcement officers, emergency health care providers, and firefighting personnel.
  • Exercises judgment during crisis situations.

Operations Management

  • Available to cover overnight shifts due to illnesses and vacations for regular night shift staff.
  • Documents physical plant issues (i.e. elevator function, building keys, etc.) and reports to the Facilities Director for repair.
  • Maintains resident rosters making updates and revisions as needed.
  • Receives, sorts, routes, and distributes mail.
  • Completes the appropriate move-in/out paperwork for all residents of the building.
  • Completes and files the appropriate paperwork as needed i.e. incident reports, etc.
  • Maintains a clean and orderly work environment behind our front desk.
  • Performs other clerical duties as needed

Qualifications

  • High School Diploma, equivalency or working towards degree completion.
  • 6-12 months experience providing customer service.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

  • Must support the YWCA mission: eliminating racism and empowering women, and demonstrate the competencies listed in the YWCA Madison Competency Model.
  • Work experience in the area of residential housing, affordable housing programs, homeless shelter programs, and/or human services.
  • Experience working with low income populations; especially with individuals with mental illness &/or AODA issues.
  • Knowledge of Trauma Informed Care practices.
  • Ability to make appropriate judgment calls during crisis situations.
  • Willingness to learn.

Additional Requirements

  • Must be at least age 18.

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