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Desk Associate Jobs in Tennessee (NOW HIRING)

Choice Hotels

Hotel Front Desk Associate

Knoxville, TN · On-site

$13.25 - $17.25/hr

As our new front desk associate, you'll welcome guests, manage reservations, answer questions, and ensure our customers feel cared for and at home during their stay. We're not just looking for any ...

New

Park Tower Inn

Front Desk Associate

Pigeon Forge, TN · On-site

$14 - $17/hr

The Front Desk Associate at a limited-service hotel is responsible for providing exceptional guest service, managing check-ins and check-outs, handling reservations, and ensuring a smooth, efficient ...

Park Tower Inn

Front Desk Associate

Pigeon Forge, TN

$14 - $17/hr

The Front Desk Associate at a limited-service hotel is responsible for providing exceptional guest service, managing check-ins and check-outs, handling reservations, and ensuring a smooth, efficient ...

Atrium Hospitality

Front Desk Associate

Franklin, TN · On-site

$13.75 - $17.75/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates ... Teamwork Our associates are our family, and we provide them the resources and support needed to ...

Xclusive Services

Front Desk Associate

Nashville, TN · On-site

$13.50 - $17.50/hr

Job Summary The Front Desk Associate is the first point of contact for guests, providing general assistance, demonstrating and explaining Xclusive's employment application and background check ...

Xclusive

Front Desk Associate

Nashville, TN · On-site

$13.50 - $17.50/hr

Job Summary The Front Desk Associate is the first point of contact for guests, providing general assistance, demonstrating and explaining Xclusive's employment application and background check ...

XCLUSIVE SERVICES

Front Desk Associate

Nashville, TN · On-site

$13.50 - $17.50/hr

Job Summary The Front Desk Associate is the first point of contact for guests, providing general assistance, demonstrating and explaining Xclusive's employment application and background check ...

Atrium Hospitality

Front Desk Associate

Nashville, TN · On-site

$18 - $19.50/hr

Oversee front desk operations and step in as the go-to problem solver for guests and teammates ... Teamwork Our associates are our family, and we provide them the resources and support needed to ...

Xclusive Services

Front Desk Associate

Nashville, TN

$13.50 - $17.50/hr

Job Summary The Front Desk Associate is the first point of contact for guests, providing general assistance, demonstrating and explaining Xclusive's employment application and background check ...

CUSA, LLC

Hotel Front Desk - Full Service IHG

Memphis, TN · On-site

$15 - $16/hr

Hotel Front Desk Associate Holiday Inn Downtown Memphis is seeking a friendly and service-driven Front Desk Associate to join our team. We pride ourselves on delivering exceptional guest service ...

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Desk Associate information

What is a desk associate?

Desk Associates are professionals who provide administrative support and serve as a primary point of contact at the front desk of an organization. Their responsibilities typically include answering phones, greeting visitors, managing schedules, handling correspondence, and performing data entry tasks. They play a key role in ensuring smooth day-to-day operations and maintaining a welcoming environment for guests and employees. Desk Associates may work in various settings such as offices, hotels, hospitals, or educational institutions. Strong communication, organizational, and customer service skills are essential for this role.

What are the key skills and qualifications needed to thrive as a desk associate, and why are they important?

To thrive as a Desk Associate, you need strong organizational abilities, attention to detail, and customer service skills, often supported by a high school diploma or equivalent. Familiarity with office software such as Microsoft Office Suite, multi-line phone systems, and scheduling tools is typically required. Excellent communication, problem-solving, and a friendly demeanor are vital soft skills for interacting with clients and colleagues. These skills ensure efficient front-desk operations, positive client experiences, and smooth coordination within the workplace.

What are some typical challenges a desk associate might face, and how can they be managed effectively?

Desk Associates often manage a fast-paced environment where they juggle multiple tasks, such as answering phone calls, greeting visitors, and coordinating with various departments. A common challenge is prioritizing urgent requests while ensuring excellent customer service. Effective time management, clear communication, and a calm demeanor are key to handling these demands. Regular collaboration with teammates and clear protocols also help Desk Associates address challenges efficiently.

What is the difference between Desk Associate vs Customer Service Representative?

AspectDesk AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; training often provided
Work EnvironmentFront desk, reception area, retail, hospitalityCall centers, retail, service industries
Employer & Industry UsageHotels, gyms, offices, retail storesCustomer support centers, retail, telecom
Common Search & ComparisonYesYes

Both Desk Associates and Customer Service Representatives handle customer interactions, but Desk Associates typically work at the front desk in physical locations like hotels or retail stores, focusing on check-ins, reservations, and guest services. Customer Service Representatives often work in call centers or remotely, providing support via phone or online. While their roles overlap in customer interaction, the work environment and specific duties differ based on industry and setting.

What are the most commonly searched types of Desk jobs in Tennessee?

The most popular types of Desk jobs in Tennessee are:

What cities in Tennessee are hiring for Desk Associate jobs?

Cities in Tennessee with the most Desk Associate job openings:

Desk Associate jobs near you
Infographic showing various Desk Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Hotel Front Desk Associate

Choice Hotels

Knoxville, TN • On-site

$13.25 - $17.25/hr

Other

PTO

Posted yesterday

New

Choice Hotels rating

4.9

Company rating: 4.9 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

92nd of 108 rated hotels

Job description

Description
Want to be part of an award-winning hotel team? We're searching for a stellar front desk agent to join our family-like work environment!
Our newly renovated hotel needs a friendly, service-focused front desk agent to join our guest services team. If you love interacting with people and creating memorable experiences, this is the perfect opportunity for you! As our new front desk associate, you'll welcome guests, manage reservations, answer questions, and ensure our customers feel cared for and at home during their stay.
We're not just looking for any front desk agent - we want someone exceptional who will embody our hotel's warm, inviting spirit. If you possess outstanding customer service skills, a positive attitude, and a passion for hospitality, apply to join our team today! Perks include discounted hotel stays, quarterly bonuses, and a tight-knit work culture.
Don't miss this opportunity to turn your passion for service into a rewarding hotel career at an award-winning property! We can't wait to welcome you to our family.
  • Work Benefits: Safe and pleasant work environment
  • A workplace culture of caring
  • Uniforms provided
  • Paid vacations and holidays
  • Quarterly bonus opportunities
  • Insurance options
  • Employee perks and deals
  • Great employee discounted travel deals

Responsibilities
• Uphold hotel policies and procedures to ensure guest satisfaction and safety
• Maintain a clean and organized front desk and public space area

What Choice Hotels employees say

Pay

Benefits

Hours and flexibility

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