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Desk Assistant Jobs in Ware, MA (NOW HIRING)

Biotron Limited

front desk receptionist

Westfield, MA · On-site

$15.75 - $20/hr

This front desk position is for a busy and exciting natural health practice. This job involves several people interactions per hour with professional and efficient service, both face to face and on ...

Integrated Dermatology

Medical Assistant

Worcester, MA · On-site

$20/hr

We are looking for a motivated, friendly, highly capable Medical Assistant who can also provide support at our front desk. Duties: * Prepare patients for exams rooming and medical history. * Assist ...

Integrated Dermatology

Medical Assistant

Worcester, MA · On-site

$20/hr

We are looking for a motivated, friendly, highly capable Medical Assistant who can also provide support at our front desk. Duties: * Prepare patients for exams rooming and medical history. * Assist ...

JAMES P FITZGERALD DMD LLC

Dental Assistant

Somers, CT · On-site

$18.25 - $23.75/hr

Dental Assistant -- General Practice Three days per week : Monday, Tuesday, and Thursday · Somers ... This role also includes cross-training at the front desk. When the office manager is busy or out ...

JAMES P FITZGERALD DMD LLC

Dental Assistant

Somers, CT · On-site

$18.25 - $23.75/hr

Dental Assistant -- General Practice Three days per week : Monday, Tuesday, and Thursday · Somers ... This role also includes cross-training at the front desk. When the office manager is busy or out ...

Buffalo Lodging Associates

Hotel Front Desk Agent

Enfield, CT · On-site

$14.50 - $18.25/hr

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: * Greeting guests, complete the check- in/ check-out procedure through the ...

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Desk Assistant information

See Ware, MA salary details

$10

$21

$34

How much do desk assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for desk assistant in Ware, MA is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $23.75 per hour, depending on experience, location, and employer.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What cities near Ware, MA are hiring for Desk Assistant jobs?

Cities near Ware, MA with the most Desk Assistant job openings:

Desk Assistant jobs near you
Infographic showing various Desk Assistant job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,647 per year, or $21.5 per hour.

IT Service Desk Engineer - Worcester, MA

Jencap

Worcester, MA • On-site

Full-time

Medical, Retirement

Re-posted 11 days ago

Job description

Why Jencap?We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture - with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.
In this Service Desk Engineer role, you will be responsible for collaborating with our internal stakeholders, providing them with effective technological solutions and exemplary support. As a key point of contact, you will troubleshoot, diagnose, and resolve a wide range of hardware, software, mobile device, and endpoint management issues. Your exceptional problem-solving abilities and customer-first mindset will ensure that our users receive timely, high-quality support while maintaining a secure, reliable, and modern endpoint environment.
This role will be based in our Worcester MA office and will require for you to be in the office 4 days a week.
Responsibilities:
  • Receive, prioritize, and respond to incoming Service Desk requests in accordance with established Service Level
    Agreements (SLAs) and ITIL best practices.
  • Deliver exceptional white-glove technical support to employees and executives while maintaining a customer-first
    approach and building strong relationships with the user community.
  • Serve as the primary onsite owner of the endpoint environment, proactively managing device health, provisioning
    standards, inventory accuracy, and the overall end-user computing experience.
  • Troubleshoot, diagnose, and resolve complex hardware, software, operating system, Microsoft 365, mobile device,
    printer, conferencing, and peripheral issues.
  • Provision, configure, deploy, refresh, swap, recover, and retire Windows endpoints using Microsoft Intune, Windows
    Autopilot, and Azure/Entra ID.
  • Manage the complete endpoint lifecycle, including imaging, enrollment, application deployment, asset tracking,
    inventory management, shipping logistics, equipment recovery, and hardware refreshes.
  • Manage user, computer, and group objects within Azure/Entra ID in a cloud environment, including password resets,
    adds, moves, changes, and permissions.
  • Provide technical support for the company's critical business applications and assist with employee onboarding and
    offboarding activities, including hardware provisioning and logistics.
  • Maintain and support office telephone systems, Microsoft Teams devices, audio/visual equipment, conference room
    technology, and multifunction printers.
  • Manage user and device activity through the Zendesk ticketing system while maintaining accurate documentation,
    knowledge base articles, and inventory records.
  • Assist users in maintaining compliance with company IT security policies, endpoint security standards, and minimum
    security requirements.
  • Participate in after-hours implementations, upgrades, on-call support, and occasional travel as required to minimize
    business disruption.
  • Collaborate with internal teams, vendors, and third-party partners to resolve technical issues and continuously
    improve the end-user experience.

Technical Requirements
  • Experience administering Microsoft Intune, including MDM/MAM enrollment and endpoint management.
  • Experience with Windows Autopilot provisioning and deployment.
  • Experience administering Microsoft Azure / Entra ID and Active Directory.
  • Experience supporting Microsoft Windows 10/11 and Microsoft 365 Administration.
  • Experience with Azure Virtual Desktop.
  • Experience managing the complete endpoint lifecycle, including provisioning, deployment, refreshes, swaps,
    inventory management, and asset lifecycle management.
  • ITIL-based service management is a plus
  • Technical certifications (Microsoft, HDI, CompTIA, ITIL) preferred

Qualifications
  • Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
  • Three to five years of enterprise desktop, endpoint, or Service Desk support experience.
  • Self-starter who takes initiative and can work independently as the primary onsite IT resource with minimal
    supervision.
  • Strong analytical, troubleshooting, and problem-solving skills with a solid understanding of enterprise IT
    infrastructure.
  • Excellent customer service, relationship-building, written, and verbal communication skills, with the ability to
    deliver white-glove support to users at all levels of the organization.
  • Ability to effectively prioritize work, multitask, meet deadlines, and balance competing priorities in a fast-paced
    environment.
  • Strong attention to detail with a collaborative, team-oriented mindset.
  • General understanding of how IT infrastructure supports business objectives.
  • Willingness to participate in on-call support, occasional after-hours work, limited travel, and office-based
    support.
  • HDI and/or ITIL Foundations certification preferred.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.
Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You're in the right place.
Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.
Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

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