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Desk Assistant Jobs in Ware, MA (NOW HIRING)

MCPHS University

Help Desk Technician

Worcester, MA · On-site

$20 - $27/hr

The Help Desk Technician provides desktop and classroom support for all MCPHS technology systems ... System Maintenance * Assist with the setup, configuration, and installation of computers ...

New

Advocare LLC

Front Desk

West Springfield, MA · On-site

$15 - $19.25/hr

Function includes overall responsibilities for front desk activities from greeting the patient through data entry and scanning of chart to ensure smooth patient appointment processing. Some ...

Advocare LLC

Front Desk

West Springfield, MA · On-site

$15 - $19.25/hr

Description Function includes overall responsibilities for front desk activities from greeting the patient through data entry and scanning of chart to ensure smooth patient appointment processing.

Advocare LLC

Front Desk

West Springfield, MA · On-site

$19 - $20/hr

Job Type Full-time Description Function includes overall responsibilities for front desk activities from greeting the patient through data entry and scanning of chart to ensure smooth patient ...

Monarch Place

Front Desk Agent - PM Per Diem

Worcester, MA · On-site

$14.25 - $18/hr

... desk area - Assist with administrative tasks such as phone coverage and data entry - Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction - Follow all hotel ...

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... Strong communication skills with the ability to assist employees and coordinate effectively with ...

Beltone New England

Front Desk Associate

Auburn, MA · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Auburn MA and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is ...

Beltone New England

Front Desk Associate

Auburn, MA · On-site

$19/hr

Front Desk Associate Description: We offer a happy and friendly work environment in Auburn MA and are seeking a positive, upbeat Front Desk Associate to join our team. The ideal candidate is ...

BEST FITNESS

FRONT DESK ASSOCIATE

Springfield, MA

$15 - $16/hr

Best Fitness is on the lookout for passionate individuals to join our team as Part-time Front Desk Associates. This isn't just a job - it's a thrilling opportunity to grow, develop, and thrive in an ...

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All JobsDesk JobsDesk Assistant JobsDesk Assistant Jobs in Ware, MA

Desk Assistant information

See Ware, MA salary details

$10

$21

$34

How much do desk assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for desk assistant in Ware, MA is $21.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $23.75 per hour, depending on experience, location, and employer.

What is a desk assistant?

Desk assistants are support staff who help manage the front desk or reception area of an organization. Their duties typically include greeting visitors, answering phone calls, handling inquiries, sorting mail, and providing administrative support to other staff members. Desk assistants play a vital role in ensuring smooth day-to-day operations and creating a welcoming environment for guests and employees alike.

What are the key skills and qualifications needed to thrive as a desk assistant, and why are they important?

To thrive as a Desk Assistant, you need strong organizational skills, attention to detail, and basic administrative knowledge, often supported by a high school diploma or equivalent. Familiarity with office software like Microsoft Office Suite, phone systems, and scheduling tools is typically required. Excellent communication, a customer-service mindset, and the ability to multitask set outstanding Desk Assistants apart. These skills ensure efficient front-desk operations, positive visitor experiences, and effective support for office staff.

What are some common challenges faced by desk assistants, and how can they effectively manage them?

Desk Assistants often handle multiple tasks simultaneously, such as greeting visitors, managing phone calls, and coordinating schedules. One common challenge is balancing these competing priorities while maintaining a positive and professional demeanor. Effective Desk Assistants use strong organizational skills, prioritize urgent requests, and communicate clearly with both team members and visitors. Adapting quickly to changing situations and using available technology can also help manage a fast-paced environment.

What is the difference between Desk Assistant vs Receptionist?

AspectDesk AssistantReceptionist
Required CredentialsHigh school diploma or equivalent; some roles may require basic computer skillsHigh school diploma; customer service skills often preferred
Work EnvironmentOffice, hospital, school, or hotel front deskFront desk, office reception, hotel lobby, healthcare facilities
Employer & Industry UsageEducational institutions, healthcare, corporate offices, hospitalityHotels, healthcare, corporate offices, government buildings
Common Search & Comparison IntentYesYes

The main difference between a Desk Assistant and a Receptionist lies in their typical work environments and specific responsibilities. While both roles involve front desk duties and customer interaction, Desk Assistants often support administrative tasks in educational or healthcare settings, whereas Receptionists primarily handle guest or visitor reception in hospitality or corporate environments. Understanding these distinctions can help job seekers identify the right role for their skills and career goals.

What cities near Ware, MA are hiring for Desk Assistant jobs?

Cities near Ware, MA with the most Desk Assistant job openings:

Desk Assistant jobs near you
Infographic showing various Desk Assistant job openings in Ware, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $44,647 per year, or $21.5 per hour.

Help Desk Technician

MCPHS University

Worcester, MA • On-site

$20 - $27/hr

Full-time

Posted 3 days ago

New

Job description

The Help Desk Technician provides desktop and classroom support for all MCPHS technology systems, including peripherals, while maintaining a high level of customer service and satisfaction.
Technical Support
  • Provide first-level support to end-users via phone, email, or in-person.
  • Troubleshoot hardware, software, and network issues on desktops, laptops, and mobile devices.
  • Resolve login, connectivity, and software application problems.
  • Provide backup/overflow phone & email support to the College community
  • Provide consistent and immediate support for all classroom technology (video conferencing, projection equipment, PC connectivity, etc.)

Incident Management
  • Record, track, and update all support requests in the ticketing system.
  • Escalate unresolved issues to higher-level IS staff or vendors as appropriate.
  • Follow up to ensure timely resolution and user satisfaction.

Customer Service
  • Maintain a high degree of customer service for all support issues by taking ownership and being proactive in ensuring established service levels are met.

System Maintenance
  • Assist with the setup, configuration, and installation of computers, peripherals, and software.
  • Perform routine maintenance, updates, and patching of hardware and software systems.
  • Support backup and recovery procedures when necessary.
  • Resolve all network printer problems (paper jams, connectivity, toner changes, etc.)

Documentation
  • Create and maintain technical documentation, user guides, and FAQs.
  • Document common solutions to recurring problems for knowledge base updates.

User Education
  • Provide guidance and training to users on software applications, security practices, and IS policies.
  • Promote best practices for efficient use of technology resources.

Security and Compliance
  • Ensure compliance with organizational IS policies and security protocols.
  • Assist in monitoring security alerts, malware issues, and data protection procedures.

Collaboration
  • Work closely with IS team members to support projects and initiatives.
  • Assist in testing new hardware, software, or network solutions.

Other Duties
  • Stay updated on emerging technologies and IS trends.
  • Perform additional duties as assigned by the Supervisor or Help Desk Coordinator.

Required:
  • Experience with providing a high level of customer service in a fast-paced environment.
  • Minimum of 1-3 years of technical computing skills in desktop, laptop, and peripheral support, as well as a basic level of knowledge of networking technologies and terminology.
  • Familiarity with Microsoft operating systems (Windows 7, 8, and 10), business enhancement applications (Office 2013, 2016, 365, Adobe products), and anti-virus/anti-malware tools (ESET).
  • Ability to manage shifting priorities and deadlines, and the ability to prioritize by criticality of situation.
  • Ability to deal directly with clients of all technical backgrounds and professional levels.
  • Excellent verbal and written skills.
  • Flexibility to adjust schedule as needed for semester or holiday breaks, event, or project support.

Preferred:
  • Experience in developing technical documentation very desirable.

Physical Requirements:
  • Standing, sitting, manual dexterity, ability to move between offices and floors of buildings.
  • Ability to meet deadlines and perform well under pressure.
  • Ability to be physically in attendance at designated worksite during scheduled work hours and to work some evenings and weekends.
  • Normal range of vision and hearing (with or without correction).
  • Light lifting/carrying of technology related hardware and supplies.

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