Desk Assistant Jobs in Kansas (NOW HIRING)

SUMMARYAirshare is a company that values its people and recognizes their contributions to the success of the organization. We believe in teamwork and collaboration to ensure that customers are safely and punctually transported to their destinations. Whether you work as a pilot, mechanic, or part of the operations team, Airshare acknowledges the critical role each individual plays in the seamless execution of every trip. The company prides itself on delivering exceptional service and has fostered a dynamic and rewarding culture.The Business Systems Analyst, AI Automation helps departments identify opportunities to improve business processes using technology, automation, and AI tools. This role works closely with business users to understand challenges, document requirements, assist with solution implementation, and support adoption of Microsoft Copilot and related technologies. The position also provides occasional help desk and user support assistance during periods of high demand. This position requires working in the Corporate Headquarters office, located in Overland Park, KS. This is not a remote or hybrid role.ESSENTIAL DUTIESBusiness Analysis & Process ImprovementMeet with business users to understand workflows and challenges.Document processes and identify opportunities for improvement.Gather and document business requirements.Assist in evaluating and implementing technology solutions.Create process documentation and user guides.AI & Automation SupportIdentify and prioritize AI and automation use cases across departments.Design, build, test, and maintain AI agents, Copilot solutions, and workflow automations.Develop solutions using Microsoft Copilot, Power Automate, Power Platform, and related technologies.Assist departments with responsible adoption of AI technologies.Monitor solution effectiveness and recommend enhancements.Reporting & Data AnalysisCreate basic dashboards and reports.Assist departments with data collection and analysis.Support decision-making through reporting and metrics.Project Delivery SupportAssist with planning and tracking small technology, automation, and process improvement projects.Help document project goals, requirements, timelines, decisions, and follow-up items.Support testing, user review, and issue tracking before new tools or process changes are rolled out.Help prepare user communications, training materials, and rollout documentation.IT SupportProvide backup support for the IT Help Desk.Assist with account provisioning, onboarding, and documentation.Support hardware and software deployments as needed.Other duties as assigned.Qualified candidates will have a Bachelor’s degree in MIS, Information Technology, Business Administration, Data Analytics, or a related field, or equivalent experience.2–5 years of experience in business analysis, IT support, process improvement, reporting, or related roles.Experience working directly with business users.Strong communication skills and customer service mindset.Analytical problem-solving skills and ability to learn new technologies quickly.Ability to document processes clearly and manage multiple priorities.Basic understanding of AI and automation concepts.Preferred ExperienceExperience with one or more of the following:Microsoft 365Microsoft CopilotPower AutomatePower BIProcess documentationData analysisIT supportBENEFITS AND PERKSMedical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hireAirshare offers a no-cost medical and dental option at the employee levelOptional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, and pet)Paid Parental LeaveCompany-paid term life insurance equal to 1.5 times your annual salaryTwo 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employmentPTO is accrued based on the length of employment11 holidays per yearAccess to relocation flightsFREE Full Size on-site Gym with locker rooms and SaunaGroup Fitness Classes and various activities (pickleball, running club, ping pong, etc.)FREE Access to Bicycle sharingIndoor and Outdoor Common areas with WIFIOn-site café and Food Truck on WednesdaysAmazon Delivery lockersCovered ParkingAirshare is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation #J-18808-Ljbffr