Dermatology Medical Receptionist (Full-Time)
Center for Skin Wellness is seeking an experienced Dermatology Medical Receptionist to join our growing medical and cosmetic dermatology practice. We are a community-focused group committed to providing exceptional patient care in a welcoming and professional environment.
If you are an experienced medical receptionist who enjoys providing exceptional patient care and thrives in a fast-paced healthcare environment, we invite you to become part of our team. The ideal candidate is organized, detail-oriented, and enjoys building positive relationships with patients while thriving in a fast-paced medical office. Previous dermatology experience is highly preferred.
Essential Responsibilities
- Greet all patients, family members, visitors, and pharmaceutical/medical sales representatives in a friendly, professional manner.
- Perform patient check-in and registration while providing exceptional customer service.
- Verify and scan insurance cards and photo identification into the electronic medical record (ModMed).
- Verify patient demographics, insurance coverage, and contact information; update records as needed.
- Verify insurance eligibility, obtain prior authorizations and referrals, and ensure required documentation is received before appointments.
- Assist patients with registration and completion of the patient portal.
- Review office policies, HIPAA forms, financial policies, and obtain required patient signatures.
- Schedule, reschedule, cancel, and confirm patient appointments.
- Follow up with missed appointments and maintain provider schedules.
- Request and track medical records from referring physicians and other healthcare providers.
- Collect copays, deductibles, balances, and other patient payments.
- Answer a busy multi-line telephone system with excellent phone etiquette.
- Respond to patient inquiries and direct calls appropriately.
- Perform administrative duties including scanning, faxing, filing, and document management.
- Cross-train to assist with patient check-out and other front office responsibilities.
- Maintain HIPAA compliance and patient confidentiality.
- Collaborate with providers and clinical staff to ensure efficient patient flow and outstanding customer service.
Qualifications
- Minimum of one year of medical receptionist, medical office, or healthcare administrative experience required.
- Dermatology experience strongly preferred.
- Experience with:
- Medical scheduling
- Insurance verification
- Prior authorizations
- Insurance referrals
- Patient registration
- Payment collection
- Electronic Medical Records (EMR/EHR)
- Knowledge of HIPAA regulations and medical office workflows.
- Professional appearance with a positive, patient-focused attitude.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and time management skills.
- Proficiency with Microsoft Office and general computer applications.
Preferred Skills
- Medical dermatology and cosmetic dermatology knowledge.
- Familiarity with HMO, PPO, Medicare, and Medicare Advantage insurance plans.
- Ability to multitask while maintaining accuracy in a fast-paced medical office.
- Strong attention to detail and excellent problem-solving abilities.
- Bilingual (English/Spanish) is a plus.
- Ability to cultivate a positive atmosphere while effectively resolving patient concerns.
Benefits
We offer a competitive compensation and benefits package, including:
- Full-time employment
- Paid Time Off (PTO)
- Paid Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short-Term Disability
- Long-Term Disability
- Life Insurance
- 401(k) with Profit Sharing
- Uniform Allowance
- Cosmetic Perks
A pre-employment background check and drug screen are required.
Desired Attributes
We are looking for someone who is:
- Friendly and welcoming
- Dynamic and energetic
- Customer-service driven
- Knowledgeable and professional
- Experienced in dermatology
- Dependable and accountable
- Compassionate and patient-focused
- A team player with a positive attitude
If you enjoy helping patients, take pride in delivering outstanding customer service, and are looking to grow your career in dermatology, we encourage you to apply.
Equal Opportunity Employer
Center for Skin Wellness is an Equal Opportunity Employer. We celebrate diversity and are committed to providing equal employment opportunities to all qualified applicants and employees in accordance with applicable federal, state, and local laws.