Department Aging Analyst Jobs (NOW HIRING)

Salary: $26.39 - $36.37 Hourly
Location : Towson, MD
Job Type: NON-MERIT
Job Number: NM.143 09-26
Department: AGING
Opening Date: 09/02/2026
Closing Date: Continuous
A Non-Merit vacancy for an Office Automation Analyst exists in the Department of Aging.
Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.
Regular Schedule: 34 hours per week. Plus County benefits.
This job announcement may close at any time with little or no notice. Applicants are advised to apply promptly.
Location
Department of Aging
611 Central Avenue
Towson, Maryland
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring in this class may be filled from the list of eligible applicants.
All interested candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experience on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You must attach your transcript(s), professional license(s), and/or certification(s) to your application. Unofficial copies are acceptable.
Failure to submit proof of professional licenses, certifications, and Education/Transcriptwill result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.
Examples of Duties
Job Purpose
Under general supervision, provides agency management and technical support to the Department of Aging Computer Operations Department.
Essential Job Duties

• Become a subject matter expert on MySeniorCenter software and become familiar with the operations of Senior Centers and Nutrition Sites.
• Serve as a tier 1 technical support for the Department of Aging's MySeniorCenter Software, requiring foundational knowledge of application troubleshooting and relevant certifications.
• Troubleshoot hardware and software issues with staff, OIT, and vendors.
• Communicate with vendors and the Office of Information Technology regarding bugs/issues, custom reports, and patches/updates.
• Update and troubleshoot kiosk issues within senior centers.
• Investigate and resolve issues with Nutrition Site Scanners.
• Develop and conduct one-on-one and group training for staff for the MySeniorCenter Software.
• Assist with Data transfer between the Department of Aging's applications.
• Generate custom and standard reports for staff, state, and county.
• Represent the Computer Operations department at meetings.
• Maintain accurate, up-to-date standard operations procedure documentation for the Department of Aging's applications.
• Responsible for resolving missing data within the Department of Aging's applications utilizing reporting and outreach.

Examples of Other Duties
Performs other related duties as assigned.
NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for this position. This may not include all of the essential job functions of this position. This position may not be required to perform all of the listed essential job duties.
Qualifications
Required Training and Experience
Possession of a high school diploma or an appropriate high school equivalency;
Plus
Three years of computer system experience.
(Additional education may be substituted on a year-for-year basis for the required experience.)
Preferred Education and Experience
Bachelor's degree from an accredited college or university in Computer Science or related field.
Experience in managing computer applications is highly desired.
(Years of experience will be considered as a valid substitution for the preferred education.)
Knowledge, Skills, and Abilities

• Experience with MySeniorCenter is an asset, but not required
• High-level knowledge of efficient utilization of computer systems and associated hardware and software components
• Knowledge in providing computer system technical support, training, and guidance preferred
• Knowledge of identifying and resolving hardware and software malfunctions
• Ability to lead others in the operation of computer applications
• Ability to conduct user training
• Communication
• Organization and multi-tasking
• Confidentiality
• Data Management
• Customer Service
• Ability to travel around Baltimore County
• Ability to use the Microsoft Office suite with the Senior Center application

Licenses and CertificatesSome positions within this classification may require possession of a valid driver's license equivalent to a Non-Commercial, Class C Maryland Driver's License at the time of appointment.
Proof of Licenses, Certifications and Education
Applicants are required to submit proof of professional license(s), certification(s), and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable.
Proof of Degree EquivalencyApplicants who have obtained a degree from outside the United States of America are required to submit degree equivalency documentation from World Education Services, Inc. ().
Mail or deliver documents to:
ATTN: Office Automation Analyst (Aging)
Office of Human Resources, Baltimore County Government
308 Allegheny Ave.
Towson MD 21204
You must attach your transcript(s), professional license(s), and/or certification(s) to your application. Unofficial copies are acceptable.
EXAMINATION PROCEDUREApplicants will be evaluated based on the training and experience stated in their applications, including responses to the supplemental questions. Applicants must clearly and completely state the dates and duties of their past and present experience for evaluation.
Conditions of Employment
Physical and Environmental Conditions

• The work of this classification is essentially sedentary, but may include occasional walking, standing, and the operation of office equipment
• This position requires limited physical activity (lifting to 10 lbs.)
• This position requires traveling between work sites
• This position handles very sensitive and confidential information

Medical Examination and Employment Background Investigation
Applicants selected for a position in Baltimore County must successfully complete an employment background investigation. This investigation will include, but is not limited to, a criminal background check, verification of education, and a fingerprint check.
Please note: Applicants may also be required to complete an expanded background investigation, polygraph examination, and psychological examination.
Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees
Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.
Equal Opportunity Employer
Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.
Smoke free workplace
All Baltimore County offices are smoke free.
Drug free workplace
Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.
Employee Assistance Program
Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.
Health Insurance
In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.
Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:
Medical, Prescription, Dental and Vision insurance.
Flexible Spending Accounts
Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.
Life Insurance
In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.
Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.
Retirement
Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.
Paid Leave
Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.
Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.
Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.
Bereavement Leave
Jury Leave
Military Leave
Baltimore County Employees Federal Credit Union
Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.
Direct Deposit
Payroll through direct deposit to the financial institution selected by employee is required.
Deferred Compensation
Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.
Disclaimer
This is only a summary of benefits and policies in Baltimore County. Any benefit or policy may be changed at any time at the discretion of the administration. This summary does not constitute an express or implied contract, nor does it constitute a guarantee that your employment relationship will continue for any specified period of time or end only under certain conditions.
01
Are you currently a merit (full-time), non-merit (part-time), or temporary employee of the Baltimore County General Government? Employees of Baltimore County Public Schools, Baltimore County Public Library, Baltimore County's court systems, or Baltimore County Community College, and employees of temporary services used by the County are not considered employees of the Baltimore County General Government.

• Yes
• No

02
Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for this position. Applicants selected for an interview may provide a resume at that time.

• I have read and acknowledge the above statement.

03
Select the type of driver's license you currently hold. Be sure you have provided your driver's license number, class, and state in the previous section of this application.

• Commercial Driver's License equivalent to a Commercial Class A Maryland Driver's License.
• Commercial Driver's License equivalent to a Commercial Class B Maryland Driver's License.
• Commercial Driver's License equivalent to a Commercial Class C Maryland Driver's License with a Passenger Endorsement.
• Non-Commercial Driver's License equivalent to a Non-Commercial, Class C Maryland Driver's License.
• Provisional Non-Commercial Driver's License equivalent to a Provisional Non-Commercial, Class C Maryland Driver's License.
• Driver's License Learner's Permit.
• I do not have a driver's license.

04
Select the option that best describes your education and experience.Failure to submit proof of Education will result in your application not being considered.

• Bachelor's degree from an accredited college or university in Computer Science or a related field.
• Associate's degree from an accredited college or university in Computer Science or related field;Plus at least one (1) year of computer system experience.
• Possession of a high school diploma or appropriate equivalent; Plus at least three (3)