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Pathway to Leadership: Operations Manager Training Program

At Chick-fil-A Pasadena, we are committed to developing exceptional leaders through a structured and intentional growth process. If you aspire to become an Operations Manager, here’s what you can expect on your journey:

Foundational Training (First 90 Days)

All candidates begin in the Team Member role for their first 90 days to build a strong understanding of our culture, guest experience, and daily operations.

Evaluation & Advancement

After 90 days, your performance and leadership potential will be assessed to determine readiness for the Operations Lead Training Program.

Operations Lead Role (6-8 Months)

Upon successfully completing the training, you will be promoted to Operations Lead, where you will spend 6 to 8 months gaining hands-on leadership experience, overseeing both Front of House and Back of House operations, and refining your ability to lead a team effectively.

Operations Manager Training & Promotion

After demonstrating excellence in the Operations Lead role, you will be considered for the Operations Manager Training Program. This step focuses on higher-level leadership, business acumen, and strategic decision-making to prepare you for a formal Operations Manager role.

IMPORTANT CONSIDERATION

This is a rigorous, competency-based leadership development process designed to equip you with the skills needed to lead both yourself and a team of 80+. If you are looking for a quick promotion within 3 months, this may not be the right fit. We are looking for dedicated, growth-minded individuals who are ready to commit to a leadership journey built on excellence, teamwork, and long-term success. If that sounds like you, we encourage you to continue the application process.

RESPONSIBILITIES

Operation Managers are expected to:

• Execute quarterly goals aligning with the Restaurant’s Vision, Core Values, and Business Plan as assigned by the Operation Director’s Core Expectations
• Maintain and leverage positive relationships with all Restaurant leaders to achieve results
• Meet weekly or bi-weekly with supervisor: Operation Director (Ops Director)
• Meet as needed with COS, CFO, and Owner/Operator
• Attend and prepare for meetings; lead meetings as needed
• Maintain proficiency in all stations in the restaurant
• Oversee the effective execution of operations, including but not limited to the issuing and monitoring of required breaks, assigning of personnel in positions, and service to guests.
• Complete catering orders by the designated time as assigned by the catering manager
• Complete and submit inventory counts, shift updates, and waste tracking after every shift.
• Partner with the Training Department to ensure training is completed according to the Training Plan and training updates are being submitted.
• Participate in EcoSure & Deloitte Walkthroughs as needed.
• Host EcoSure, Deloitte, and Public Health representatives for official walkthroughs
• Lead and train EcoSure & Deloitte Walkthroughs regularly for other leaders
• Conduct EcoSure & Deloitte Walkthroughs regularly
• Perform regular maintenance to up-keep quality, cleanliness, and efficiency of equipment and facilities.
• Cover Team Member positions as needed.
• Monitor the metrics of the Restaurant (e.g. AHA, Transaction Count, SOS, Sales/Refunds, CEM Scores, Labor/Productivity, Food Cost, Food Safety Scores, etc.) 
• Emphasize the importance of the LCE (Lean Chicken Entree) iPad System to monitor expected food volumes and reduce food waste.
• Partner with Ops Director to identify and develop Team Members from Prospect to Pipeline to build sustainable growth and succession of leadership
• Participate in Disciplinary Action procedures, including Culture Alignments, Corrective Actions, and other HR procedures as assigned. 
• Create, maintain, and innovate organizational systems to improve job performance, employee satisfaction and engagement, and operational effectiveness as they relate to the Restaurant.
• Complete other duties as assigned by the Ops Director.

CULTURE EXPECTATIONS

All Team Members are responsible for embodying our Commitment to Care and our Core Values. In addition, they demonstrate the 3 C’s: Character, Chemistry, and Competency.

In the Operations Manager role, this may look like, but is not limited to, the following behaviors:

Character: 

• Maintains an encouraging and engaging attitude
• Approachable and able to receive constructive feedback
• Perseveres under pressure while maintaining a calm disposition
• Demonstrates confidence in self and in others
• Utilizes teamwork to achieve goals and share in rewards collectively

Chemistry: 

• Maintains clear and open communication with Team Members, Training Directors, and other business leaders 
• Identifies areas of opportunity and excellence in others to communicate feedback
• Leads with empathy and a servant's heart across the areas of the business beyond the Back of the House
• Communicates respectfully to resolve Team Member and Guest concerns with empathy, urgency, and understanding

Competency: 

• Adapts shift set-up regularly to accommodate Team Members’ training and rotations.
• Assists Ops Director, as needed, to ensure a successful operation
• Submits thorough and effective Shift Updates after each shift to evaluate and track performance
• Maintains a working knowledge of Food Safety protocols to ensure a safe work environment
• Maintains a working knowledge of California Labor Law to ensure Restaurant compliance

REQUIRED QUALIFICATIONS

• Must be 21 years of age or older*
• Open availability to work Monday - Saturday
• Willing to work holidays
• Willing to work nights and weekends
• Available to work 40+ hours per week
• ServSafe Certification

PREFERRED QUALIFICATIONS

• One year of Chick-fil-A Pasadena experience
• Bachelor’s Degree

BENEFITS

• Competitive Pay: Starting at $23.
• Overtime opportunity available
• Paid Time Off - 40 Hours 
• Food Allowance and Discounts
• Sundays Off
• 401K Eligibility After 1 Year of Employment
• Health/Dental/Vision - $250 towards Health Benefits 
• $500 Book Stipend for Students 
• Additional Scholarship Opportunities through Chick-fil-A Inc.
• Other Perks: Flexible Schedule, Quarterly Team Outings, Christmas Party, and more!

* Benefits and compensations are subject to change yearly. 

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.