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Dell Technical Support Jobs (NOW HIRING)

Dell, Inc.

Federal Technical Project Manager

VA · On-site +1

$217K - $286K/yr

Federal Technical Project Manager Today, every organization needs to be digital, powered by data ... Dell Technologies Federal supports the US Military, Intelligence Agencies, Law Enforcement and ...

Dell, Inc.

Technical Staff-Storage Architect

Round Rock, TX · On-site

$230K - $292K/yr

Lead investigations new fabric technologies, and storage platforms to support large-scale AI deployments. Serve as a technical escalation point for complex development challenges and represent Dell ...

Dell, Inc.

Technical Staff, Thermal Architect

Round Rock, TX · On-site

$61.75 - $74.50/hr

Technical Staff, Data Center Thermal Architect Responsible for applied research or advanced ... Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your ...

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How much do dell technical support jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for dell technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Dell Technical Support specialists, and how can they be addressed on the job?

Dell Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, managing high call volumes, and communicating technical solutions to users with varying levels of technical knowledge. Successfully addressing these challenges requires strong problem-solving skills, patience, and the ability to explain solutions in simple terms. Continuous training on new Dell products and collaboration with team members or escalation teams can also help resolve particularly difficult cases and enhance overall service quality.

What are the key skills and qualifications needed to thrive as a Dell Technical Support Specialist, and why are they important?

To thrive as a Dell Technical Support Specialist, you need strong troubleshooting abilities, in-depth knowledge of Dell hardware and software, and typically a background in IT or computer science. Familiarity with ticketing systems, remote support tools, and relevant certifications like CompTIA A+ or Dell-specific credentials is important. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve issues efficiently. These skills and qualities are crucial for delivering timely, effective solutions and ensuring high customer satisfaction.

What is Dell Technical Support?

Dell Technical Support is a service provided by Dell to assist customers with troubleshooting, repairing, and maintaining Dell products such as laptops, desktops, servers, and peripherals. The support team helps resolve hardware and software issues, provides driver and firmware updates, and offers guidance on product usage. Support is available through various channels, including phone, online chat, email, and the Dell support website. Customers can access resources such as user manuals, diagnostics tools, and warranty information as part of the service.
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What job categories do people searching Dell Technical Support jobs look for? The top searched job categories for Dell Technical Support jobs are:
Dell Technical Support jobs near you

Desktop and Network Technical Support - Level 2

Future Tech Enterprise, Inc.

Valley Stream, NY • On-site

$68K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Future Tech Enterprise, Inc. is seeking a Level 2 Technician to provide advanced computer, network, and technical support to our client. This is a full-time, on-site role based in Valley Stream, NY, with occasional travel to nearby locations (within a five-mile radius).
This is a full-time, on-site position. Work hours are from 8:30a -4:00p, M-F.
Our benefits include: Medical, Dental, and Vision Insurance, 401k with company match, and PTO.What You'll Do:
  • Install, configure, and support network operating systems
  • Resolve complex workstation issues (PC and Mac)
  • Install, upgrade, and test industry-standard software and operating systems
  • Administer databases, internet/intranet systems, and maintain secure access across workstations
  • Configure, install, and maintain network switches
  • Design and support simple computer networks
  • Provide additional technical support across wireless networks, mobile devices, console controls, and peripheral equipment
  • Support other IT-related tasks and special projects as needed
What You Bring:
  • 3-5 years of technical support experience in a professional setting
  • Valid driver's license and access to a personal vehicle (local travel required)
  • Network+ and CCNA certifications
  • Strong troubleshooting skills in an enterprise environment
  • Excellent communication and customer service skills
  • Experience working in education environments is a plus
Future Tech Enterprise, Inc. is a recognized leader in delivering enterprise IT solutions and services to commercial, federal, and global clients. We are proud partners with technology innovators such as Dell Technologies, NVIDIA, Dell, Cisco, and others, helping our customers transform operations and drive digital modernization.
#LI-Onsite #FutureTechJobs #SG-1
Employment decisions at Future Tech Enterprise, Inc. will be based on merit, qualifications, and abilities. Future Tech Enterprise, Inc. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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