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Dell Technical Support Jobs (NOW HIRING)

Inficare Technologies

Dell PC Technician

Lake Dallas, TX · On-site

$18.50 - $22.25/hr

Dell PC Technician Location: Dallas, TX (Onsite - frequent travel required) Job Type: Full Time ... Provide end-user technical support both onsite and via remote tools * Log, track, and resolve ...

Dell

Senior Systems Engineer

Jacksonville, NC · On-site

$94K - $129K/yr

What you'll achieveAs a Senior Systems Engineer, you will provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers ...

Dell

Senior Systems Engineer

Raleigh, NC · On-site

$101K - $139K/yr

What you'll achieveAs a Senior Systems Engineer, you will provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers ...

ConfigUSA

Desktop Support Specialist

Chicago, IL · On-site

Deep technical knowledge of Windows 10/11, macOS, and Dell commercial laptop lineups. Tooling ... Support Specialist provides hands-on and remote technical support for enterprise hardware ...

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How much do dell technical support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for dell technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Dell Technical Support?

Dell Technical Support is a service provided by Dell to assist customers with troubleshooting, repairing, and maintaining Dell products such as laptops, desktops, servers, and peripherals. The support team helps resolve hardware and software issues, provides driver and firmware updates, and offers guidance on product usage. Support is available through various channels, including phone, online chat, email, and the Dell support website. Customers can access resources such as user manuals, diagnostics tools, and warranty information as part of the service.

What are the key skills and qualifications needed to thrive as a Dell Technical Support specialist?

To thrive as a Dell Technical Support Specialist, you need strong troubleshooting abilities, in-depth knowledge of Dell hardware and software, and typically a background in IT or computer science. Familiarity with ticketing systems, remote support tools, and relevant certifications like CompTIA A+ or Dell-specific credentials is important. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve issues efficiently. These skills and qualities are crucial for delivering timely, effective solutions and ensuring high customer satisfaction.

What are some common challenges faced by Dell Technical Support specialists, and how can they be addressed on the job?

Dell Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, managing high call volumes, and communicating technical solutions to users with varying levels of technical knowledge. Successfully addressing these challenges requires strong problem-solving skills, patience, and the ability to explain solutions in simple terms. Continuous training on new Dell products and collaboration with team members or escalation teams can also help resolve particularly difficult cases and enhance overall service quality.
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Dell Technical Support jobs near you

Sr. Technical Support Engineer (Virtualization)

Pierpoint

Sunnyvale, CA • On-site

Full-time

Re-posted 23 days ago

Job description

Company Description
Founded in 2012 and funded by Sequioa, Redpoint, and Cisco, Springpath's team is comprised of top-notch engineering veterans and professionals who architected breakthrough products at leading companies like VMware, NetApp, Brocade, Dell, Data Domain, and IBM Research.
We are redefining and disrupting the storage industry with our Hyperconverged Software.
Job Description
At Springpath, we recognize our customers and partners are the heartbeat of our business. We continuously enhance our platform and products to ensure we are leaders in driving an effortless customer experience. The Technical Support Engineering team works across all dimensions of our business on behalf of our customers. We work closely with our sales, product, development, and QA teams as passionate customer advocates. Our Technical Support Engineering team are experts in virtualization, compute, storage and networking solutions. The team is responsible for the implementation and adoption of our products and the ongoing delight of our customers.
We are committed to being technical leaders in hyperconverged infrastructure and ensuring solutions are optimized for each customer use case. We are technical and business problem solvers, committed to delivering disruptive technology solutions, and equally committed to delivering a disruptive, but elegant and effortless, user experience to our customers.
Responsibilities Include:
- Drive customer expertise, adoption and optimization of Springpath solutions.
- Investigate, analyze, diagnose and resolve complex IT infrastructure problems.
- Resolve problems across applications, database or data errors, message flow, server performance, storage optimization, and network connectivity.
- Partner closely with engineering, development and QA to identify and isolate root causes of customer issues.
- Drive identification and implementation of bug fixes and feature requests that continue to enhance Springpath product leadership.
- Create knowledge base articles and trouble shooting documents from customer case analysis and assessments.
- Generate process flow diagrams, training materials, training videos and other similar content as needed.
Qualifications
- Deep virtualization knowledge, specifically VMware, VSphere, KVM, and/or MS-HyperV hyper VMware Certified Professional (VCP6-DCV) highly recommended
- VMware Certified Design Expert(VCDX) recommended
- VMware Data Center Virtualization certification VCP6-DCV or equivalent experience recommended
- Strong understanding of Linux fundamentals, performance tuning, and troubleshooting. (CentOS, Ubuntu, other).
- Experience scripting customer solutions and providing feedback and scripts to engineering (knowledge of shell and/or python preferred)
- Experience with common Internet services and protocols such as DNS, NTP, SMTP, LDAP/AD, DHCP, and HTTP.
- Prior support of storage solutions and expertise in deduplication, compression, snapshotting, cloning, and DR practices. Should include experience with switch, routing, and networking protocols including iSCSI, NFS, CIFs, and FC.
- Experience deploying IT infrastructure (provisioning, system configuration, monitoring, identity and access management, virtualization, compute, storage and networking)
- Track record successfully solving problems in a repeatable, scalable way and being a passionate customer advocate.
- Team player with desire to serve customers and teammates.
- 5+ years experience in customer support, virtualization administration, system administration, or storage administration role.
- Can include experience in development and QA.
- Passion for continuous learning and personal growth.
- Completion of a 4 year degree in computer science or similar.
Additional Information
All your information will be kept confidential according to EEO guidelines.

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