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Dell Technical Support Jobs (NOW HIRING)

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... DELL SAN * DELL Server Hardware [T and R Series] * Network Administration; * TCP * LAN * WAN

Jatom Systems Inc

Technical Support Advisor

Chantilly, VA · On-site

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... DELL SAN * DELL Server Hardware [T and R Series] * Network Administration; * TCP * LAN * WAN

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... DELL SAN * DELL Server Hardware [T and R Series] * Network Administration; * TCP * LAN * WAN

Iproa, Inc.

Technical Support Specialist II

Houston, TX · On-site

Purpose of the Job The Technical Support Specialist II will provide superior technical support to ... Advanced understanding of Dell hardware, SAN/NAS and other new technologies * Well-organized with ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible ... Experience with Endpoint Central, Dell hardware diagnostics, and enterprise onboarding processes ...

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How much do dell technical support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for dell technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Dell Technical Support?

Dell Technical Support is a service provided by Dell to assist customers with troubleshooting, repairing, and maintaining Dell products such as laptops, desktops, servers, and peripherals. The support team helps resolve hardware and software issues, provides driver and firmware updates, and offers guidance on product usage. Support is available through various channels, including phone, online chat, email, and the Dell support website. Customers can access resources such as user manuals, diagnostics tools, and warranty information as part of the service.

What are the key skills and qualifications needed to thrive as a Dell Technical Support specialist?

To thrive as a Dell Technical Support Specialist, you need strong troubleshooting abilities, in-depth knowledge of Dell hardware and software, and typically a background in IT or computer science. Familiarity with ticketing systems, remote support tools, and relevant certifications like CompTIA A+ or Dell-specific credentials is important. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve issues efficiently. These skills and qualities are crucial for delivering timely, effective solutions and ensuring high customer satisfaction.

What are some common challenges faced by Dell Technical Support specialists, and how can they be addressed on the job?

Dell Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, managing high call volumes, and communicating technical solutions to users with varying levels of technical knowledge. Successfully addressing these challenges requires strong problem-solving skills, patience, and the ability to explain solutions in simple terms. Continuous training on new Dell products and collaboration with team members or escalation teams can also help resolve particularly difficult cases and enhance overall service quality.
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Dell Technical Support jobs near you

Technical Support Engineer

DCM Infotech Limited

College Station, TX • On-site

Other

Posted 13 days ago

Job description

Title: Technical Support Engineer
Location: College Station, TX
Duration: 12+ months Contract


seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms. This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service. Prior AI experience is not required strong data center and server fundamentals are what matter most.
What You'll Do
Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime
Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates
Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate
Support both reactive and preventive maintenance following established procedures
Collaborate with internal teams and customers during service events to ensure clear communication and resolution
Document work performed and contribute to shared knowledge and best practices
Participate in on-call rotations and support extended coverage when needed
What You Bring
Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment
Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
Familiarity with Linux or similar operating systems Strong troubleshooting and problem-solving abilities Comfortable working independently on-site and communicating clearly with customers Willingness to learn and support emerging technologies, including AI platforms
Qualifications
3 5+ years of experience in technical support, field service, or data center roles Associate or bachelor's degree in IT or related field (or equivalent experience)
Dell or other vendor certifications are a plus, but not required
Ability to lift up to 50 lbs, travel to customer sites, and support flexible/on-call schedules

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