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Dell Technical Support Jobs (NOW HIRING)

JSI Telecom

Technical Support Advisor

Chantilly, VA · Hybrid

$95K - $160K/yr

... position of Technical Support Advisor. This is a mission critical position which is in direct ... DELL SAN * DELL Server Hardware [T and R Series] * Network Administration; * TCP * LAN * WAN

New

Virtual Networx

Server Administrator

Ashburn, VA · On-site

Software related queries for example will need to be addressed with Dell Technical Support via phone by the Customer. If required, contact the System Consultant or Service Account Manager, if ...

FastTek

Technical Support

Detroit, MI · On-site

$37K - $46K/yr

Technical Support #1060093 Position Summary: As a key member of the Technology Division's Field ... Experience with Apple, HP, Lenovo, and Dell products preferred. * Must demonstrate proficiency with ...

OPSWAT

L2 Technical Support Engineer

San Francisco, CA

$110K - $120K/yr

OPSWAT is now searching for Tier 2 Technical Support Enginee r to join our Customer Support team ... Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc). * Certifications/Training:

Kitware

Technical Support Specialist

Clifton Park, NY

$65K - $85K/yr

As a Technical Support Specialist at Kitware, you will play a vital role on the Systems ... Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls

Kitware

Technical Support Specialist

Clifton Park, NY

$65K - $85K/yr

As a Technical Support Specialist at Kitware, you will play a vital role on the Systems ... Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls

Kitware

Technical Support Specialist

New York, NY · On-site

$65K - $85K/yr

As a Technical Support Specialist at Kitware, you will play a vital role on the Systems ... Act as liaison to outside vendors such as Dell and Apple, and coordinate/assist with service calls

OPSWAT

L2 Technical Support Engineer

San Francisco, CA · On-site

$110K - $120K/yr

OPSWAT is now searching for Tier 2 Technical Support Enginee r to join our Customer Support team ... Cisco, Dell-EMC, Juniper, Aruba, Ruckus, Meraki, Aerohive, Extreme, etc). * Certifications/Training:

vTech Solution

Dell Boomi Developer

Montgomery, AL · On-site

Core Technical Focus Areas This position primarily supports: * Dell Boomi middleware interfaces * REST / SOAP API integrations * SQL Server queries and stored procedure development * SSIS packages ...

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Dell Technical Support information

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How much do dell technical support jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for dell technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Dell Technical Support specialists, and how can they be addressed on the job?

Dell Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, managing high call volumes, and communicating technical solutions to users with varying levels of technical knowledge. Successfully addressing these challenges requires strong problem-solving skills, patience, and the ability to explain solutions in simple terms. Continuous training on new Dell products and collaboration with team members or escalation teams can also help resolve particularly difficult cases and enhance overall service quality.

What are the key skills and qualifications needed to thrive as a Dell Technical Support Specialist, and why are they important?

To thrive as a Dell Technical Support Specialist, you need strong troubleshooting abilities, in-depth knowledge of Dell hardware and software, and typically a background in IT or computer science. Familiarity with ticketing systems, remote support tools, and relevant certifications like CompTIA A+ or Dell-specific credentials is important. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve issues efficiently. These skills and qualities are crucial for delivering timely, effective solutions and ensuring high customer satisfaction.

What is Dell Technical Support?

Dell Technical Support is a service provided by Dell to assist customers with troubleshooting, repairing, and maintaining Dell products such as laptops, desktops, servers, and peripherals. The support team helps resolve hardware and software issues, provides driver and firmware updates, and offers guidance on product usage. Support is available through various channels, including phone, online chat, email, and the Dell support website. Customers can access resources such as user manuals, diagnostics tools, and warranty information as part of the service.
More about Dell Technical Support jobs
What job categories do people searching Dell Technical Support jobs look for? The top searched job categories for Dell Technical Support jobs are:
Dell Technical Support jobs near you
Data Center Technician_Dell EMC

Data Center Technician_Dell EMC

Ace Technologies, Inc.

Ashburn, VA • On-site

Other

Posted 3 days ago

New

Job description

Data Center Technician

Ashburn, VA

12+ months

Key responsibilities

Perform installation and re-configuration of server hardware components for Re-deployment in customer’s Datacenters.
• Assist with troubleshooting issues for servers located in that particular data center.
• Act as a point of escalation for server issues, especially if Dell requires an on-site field resource to gather logs, troubleshoot or get on a WebEx with support.
• Install, update, maintain and utilize the Dell EMC systems management tools (OpenManage Enterprise, SupportAssist & TechDirect)
• Participate in monthly Service Delivery Review meetings conducted by Dell TSM.
• Establish regular monthly cadence meetings with Dell Sales and pre-sales teams to ensure SOW and customer expectations are being met
• Provide Proactive and reactive support to Customer’s environment.
• Work closely with the Service Account Manager and Customer to quickly resolve any issues.
• Provide assistance with determining root cause analysis and remediation for any known bugs or issues.
• Troubleshoot the failed hardware component or advise Customer for items out of scope of this Statement of Work. Software related queries for example will need to be addressed with Dell Technical Support via phone by the Customer.
• If required, contact the System Consultant or Service Account Manager, if additional troubleshooting assistance is needed.
• If required, the Technician may, at DT Services’ discretion and or direction, contact a 3rd party Service Provider for additional troubleshooting assistance.
• If required, the Technician may perform component level upgrades on existing systems. For example, add RAM, hard drives, or add-on cards. This assumes the upgrade is fully supported.
 

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