ZipRecruiter

Log In

1

Dell Technical Support Jobs (NOW HIRING)

Dell

Senior Systems Engineer

Charlotte, NC

$97K - $132K/yr

What you'll achieveAs a Senior Systems Engineer, you will provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers ...

Dell

Senior Systems Engineer

Durham, NC

$101K - $138K/yr

What you'll achieveAs a Senior Systems Engineer, you will provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers ...

Dell

Senior Systems Engineer

Raleigh, NC

$89K - $122K/yr

What you'll achieveAs a Senior Systems Engineer, you will provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers ...

Dell

Senior Systems Engineer

Wilmington, NC

$97K - $133K/yr

What you'll achieveAs a Senior Systems Engineer, you will provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers ...

Dell

Senior Systems Engineer

Jacksonville, NC

$94K - $129K/yr

What you'll achieveAs a Senior Systems Engineer, you will provide pre-sales technical support to our field sales teams, helping to define the overall Dell Technologies solution for our customers ...

next page

Showing results 1-20

All JobsDell Technical Support Jobs

Dell Technical Support information

See salary details

$14

$26

$44

How much do dell technical support jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for dell technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Dell Technical Support specialists, and how can they be addressed on the job?

Dell Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, managing high call volumes, and communicating technical solutions to users with varying levels of technical knowledge. Successfully addressing these challenges requires strong problem-solving skills, patience, and the ability to explain solutions in simple terms. Continuous training on new Dell products and collaboration with team members or escalation teams can also help resolve particularly difficult cases and enhance overall service quality.

What are the key skills and qualifications needed to thrive as a Dell Technical Support Specialist, and why are they important?

To thrive as a Dell Technical Support Specialist, you need strong troubleshooting abilities, in-depth knowledge of Dell hardware and software, and typically a background in IT or computer science. Familiarity with ticketing systems, remote support tools, and relevant certifications like CompTIA A+ or Dell-specific credentials is important. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve issues efficiently. These skills and qualities are crucial for delivering timely, effective solutions and ensuring high customer satisfaction.

What is Dell Technical Support?

Dell Technical Support is a service provided by Dell to assist customers with troubleshooting, repairing, and maintaining Dell products such as laptops, desktops, servers, and peripherals. The support team helps resolve hardware and software issues, provides driver and firmware updates, and offers guidance on product usage. Support is available through various channels, including phone, online chat, email, and the Dell support website. Customers can access resources such as user manuals, diagnostics tools, and warranty information as part of the service.
More about Dell Technical Support jobs
What job categories do people searching Dell Technical Support jobs look for? The top searched job categories for Dell Technical Support jobs are:
Dell Technical Support jobs near you
Senior Technical Support Analyst (Tier 3)

Senior Technical Support Analyst (Tier 3)

GCS Technologies

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 19 days ago

Job description

Job Summary

Senior Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in extremely variable environments


Essential Duties and Responsibilities
  • Microsoft Azure and Office 365 Administration.
  • Provide remote technical support to customers calling for various technical issues.
  • Provide on-site technical support to customers as needed.
  • Must have flexible after-hours availability for implementation and deployment tasks.
  • Track time and provide troubleshooting notes as you work

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate to advanced knowledge of the following technologies, with the ability to quickly expand and deepen that knowledge as needed.

Microsoft & Endpoint Technologies
  • Microsoft 365 administration, including Exchange, Intune, Defender, and Entra ID
  • Windows Server and Windows Desktop operating systems (all supported versions)
  • macOS administration and familiarity with Apple Business Manager
  • Common desktop applications, including Microsoft Office and related productivity tools
Networking & Connectivity
  • Core networking concepts, including routing, switching, and firewall administration
  • Advanced networking experience with vendors and platforms such as Meraki, Fortinet, SonicWall, Cisco, and Dell
  • Network services and fundamentals, including DNS, NAT, and related technologies
  • Secure connectivity solutions, including:
    • Site‑to‑site VPNs
    • Point‑to‑site VPNs
    • Global Secure Access
Infrastructure & Virtualization
  • Virtualization technologies, including VMware vSphere and Microsoft Hyper‑V
  • Server backup and disaster recovery solutions, such as Datto, Veeam, and AppAssure / Rapid Recovery
Automation & Scripting
  • Basic scripting and query experience, including PowerShell and KQL
Additional Requirements
  • Participation in an after‑hours support escalation rotation
  • Ability to perform on‑site work as required
  • Must successfully pass a background screening
  • Ability to lift up to 20 lbs
  • Strong teamwork, communication, and documentation skills
  • Responsible for entering billable time and detailed notes into the ticketing system in real time
  • Applicants must be located in the Austin, TX metro area or surrounding communities
Preferred Qualifications
  • Certifications: Preference given to candidates with relevant industry certifications
  • Experience: 5+ years of experience in a help desk, systems administration, or network support role
  • Education: Degrees are valued but not required; experience and certifications are preferred

Benefits


  • 75% to 100% work-from-home options
  • Flexible Paid Time Off
  • Medical/Dental/Vision Insurance available
  • Life and AD&D Insurance
  • Disability Insurance

GCS is an equal opportunity employer. GCS is a certified small business.