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Dell Technical Support Jobs (NOW HIRING)

FastTek

Technical Support 1

Detroit, MI · On-site

$37K - $46K/yr

Technical Support 1 #1061744 Position Summary: As a key member of the Technology Division's Field ... Experience with Apple, HP, Lenovo, and Dell products preferred. * Must demonstrate proficiency with ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

Experience with Apple, HP, Lenovo, and Dell products preferred. * Must demonstrate proficiency with ... Essential Functions: Support each phase of the asset lifecycle for technology devices from ...

TEKsystems

Technical Support Specialist

Detroit, MI

$18 - $21/hr

... and support with all phases of the asset lifecycle of technology devices, from initial receipt to ... Experience with Apple, HP, Lenovo, and Dell products preferred. • Must demonstrate proficiency ...

vTech Solution

Dell Boomi Developer

Montgomery, AL · On-site

Core Technical Focus Areas This position primarily supports: * Dell Boomi middleware interfaces * REST / SOAP API integrations * SQL Server queries and stored procedure development * SSIS packages ...

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How much do dell technical support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for dell technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is Dell Technical Support?

Dell Technical Support is a service provided by Dell to assist customers with troubleshooting, repairing, and maintaining Dell products such as laptops, desktops, servers, and peripherals. The support team helps resolve hardware and software issues, provides driver and firmware updates, and offers guidance on product usage. Support is available through various channels, including phone, online chat, email, and the Dell support website. Customers can access resources such as user manuals, diagnostics tools, and warranty information as part of the service.

What are the key skills and qualifications needed to thrive as a Dell Technical Support specialist?

To thrive as a Dell Technical Support Specialist, you need strong troubleshooting abilities, in-depth knowledge of Dell hardware and software, and typically a background in IT or computer science. Familiarity with ticketing systems, remote support tools, and relevant certifications like CompTIA A+ or Dell-specific credentials is important. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve issues efficiently. These skills and qualities are crucial for delivering timely, effective solutions and ensuring high customer satisfaction.

What are some common challenges faced by Dell Technical Support specialists, and how can they be addressed on the job?

Dell Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, managing high call volumes, and communicating technical solutions to users with varying levels of technical knowledge. Successfully addressing these challenges requires strong problem-solving skills, patience, and the ability to explain solutions in simple terms. Continuous training on new Dell products and collaboration with team members or escalation teams can also help resolve particularly difficult cases and enhance overall service quality.
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Dell Technical Support jobs near you

Consultant, Technical Account Manager

Dell, Inc.

Salt Lake City, UT • On-site, Remote

Full-time

Posted 22 days ago

Job description


Consultant, Technical Account Manager
Clients around the globe put Dell Technologies technology at the heart of their IT departments. Our Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels and ensure complete customer satisfaction.
Join us to do the best work of your career and make a profound social impact as a Consultant, Technical Account Manager on our Technical Account Manager team in Draper, Utah.
What you'll achieve:
As a Consultant, Technical Account Manager, you will be responsible for supporting customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions. You will work with Federal customers and partners as they implement AI solutions in secure spaces.
Responsibilities
You will:
Learn and maintain a deep technical acumen and understanding of the Dell Technologies portfolio to include storage, compute, networking, applications, cybersecurity, converged and hyper-converged systems, and edge-core-cloud synergies.
  • Be independently motivated to continually learn new technologies. Due to Dell's large breadth of products, we expect our team members to be driven to stay current on existing technologies and continually expand their knowledge horizons
  • Develop internal relationships within Dell and earn trust amongst the account executives, program/project managers, executive leadership team members, infrastructure delivery teams, and security offices
  • Develop external relationships and earn trust with customers and partners through a demonstration of the highest caliber of professional, technical, and mission competence
  • Assist customer and sales team with design, definition, and implementation of complex system requirements

Qualifications
Take the first step towards your dream career:
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements:
  • 12+ years of related experience in a professional role or equivalent experience
  • Must be a US citizen and have an active TS/SCI security clearance with a full scope polygraph
  • In-depth troubleshooting knowledge and understanding of Dell PowerEdge servers, specifically in HPC environments. Intimate knowledge of networking infrastructure, specifically in datacenter environments
  • Strong knowledge working in Linux environments (RHEL and Ubuntu) and strong understanding of Dell and vendor diagnostic utilities and their applications
  • Customer-facing experience with strong escalation management capability and the ability to work in a high-pressure environment. Ability to collaborate effectively with vendors and Dell Engineering

Desirable Requirements:
  • Technical support experience with industry certifications such as A+, Security+, MCITP/MCSE, VCP, RHCSA/RHCE, CCNA

About Us
Who We Are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.
Visit our Culture Code page to learn more about how we work and lead.
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About DELL

Sourced by ZipRecruiter

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Round Rock, TX, US

Year founded

1984

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