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Dell Boomi Developer

Montgomery, AL · On-site

Core Technical Focus Areas This position primarily supports: * Dell Boomi middleware interfaces * REST / SOAP API integrations * SQL Server queries and stored procedure development * SSIS packages ...

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How much do dell technical support jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for dell technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Dell Technical Support specialists, and how can they be addressed on the job?

Dell Technical Support specialists often encounter challenges such as troubleshooting complex hardware and software issues, managing high call volumes, and communicating technical solutions to users with varying levels of technical knowledge. Successfully addressing these challenges requires strong problem-solving skills, patience, and the ability to explain solutions in simple terms. Continuous training on new Dell products and collaboration with team members or escalation teams can also help resolve particularly difficult cases and enhance overall service quality.

What are the key skills and qualifications needed to thrive as a Dell Technical Support Specialist, and why are they important?

To thrive as a Dell Technical Support Specialist, you need strong troubleshooting abilities, in-depth knowledge of Dell hardware and software, and typically a background in IT or computer science. Familiarity with ticketing systems, remote support tools, and relevant certifications like CompTIA A+ or Dell-specific credentials is important. Excellent communication, patience, and problem-solving skills help build rapport with customers and resolve issues efficiently. These skills and qualities are crucial for delivering timely, effective solutions and ensuring high customer satisfaction.

What is Dell Technical Support?

Dell Technical Support is a service provided by Dell to assist customers with troubleshooting, repairing, and maintaining Dell products such as laptops, desktops, servers, and peripherals. The support team helps resolve hardware and software issues, provides driver and firmware updates, and offers guidance on product usage. Support is available through various channels, including phone, online chat, email, and the Dell support website. Customers can access resources such as user manuals, diagnostics tools, and warranty information as part of the service.
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What job categories do people searching Dell Technical Support jobs look for? The top searched job categories for Dell Technical Support jobs are:
Dell Technical Support jobs near you
Technical Support Engineer (Kubernetes, Openstack)

Technical Support Engineer (Kubernetes, Openstack)

Mirantis

OR

Full-time

Posted 10 days ago

Job description

Company Description

Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment-on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy.  https://www.mirantis.com/

Job Description

The Technical Support Engineer is a mid-level role responsible for maintaining the reliability and performance of customer environments remotely and supporting any Mirantis Opensack/k0s layers they run along with it. The ideal candidate brings hands-on Linux administration experience, with the ability to diagnose and resolve system-level issues efficiently. A solid working knowledge of Kubernetes and Openstack is desired - including cluster operations, components workload management, and troubleshooting containerized environments.  

Main Responsibilities:

  • Proactively/Reactively troubleshoot customer environments based on Linux, OpenStack, Kubernetes, networking and other cloud technologies, detect, report and resolve issues. Alert Management. 

  • Learn and troubleshoot MOSK  (Mirantis Openstack on Kubernetes) 

  • Resolve and Handle/Triage IaaS related needs in customer datacenters.

  • Reproduce customer issues in labs where needed, confirm bug reports, provide detailed information to the development team.

  • Work closely with the development team: discuss customer issues, suggest improvements, fix product bugs, etc.

  • Own escalations end-to-end by routing issues to the appropriate teams, including OpenStack/ceph storage, networking, hardware, and infrastructure, and product engineering while maintaining accountability and follow-through.

  • Participate in weekend on call rotation and holiday coverage

  • Communicate urgently, clearly, and in detail with customers during incidents via email and remote session, providing accurate status updates and guiding them through troubleshooting and resolution

  • Work with AI tools to increase efficiency and problem solving tasks for customers. 

  • Troubleshooting server issues- DCOPs issues, Firmware upgrading, Iso, OS, Dell, Lenovo, ST Micro

  • Work to troubleshoot any DC networking asks/upgrades, triaging where applicable

Qualifications

  • High School diploma or equivalent required, four year college degree preferred or work history equivalent (3+ years technical customer support in IaaS, Saas Technologies

  • Knowledge of OpenStack, Neutron, kubernetes and object storage principles i

  • Strong English speaking and writing ability required.

  • Expert Linux system administration and troubleshooting skills

  • DCOPs experience, Firmware upgrades, Iso, OS, Dell, Lenovo, ST Micro

  • Networking - tools / Netbox, LibraNMS, Verity, Tailscale,  experience with troubleshooting network issues) - Vlans, ports, spine/leaf config, change management, Fortinet, Cisco, Juniper

  • Python, scripting experience, automation concepts

  • Understanding of networking concepts and protocols 

  • Alert management experience, 

  • Standard Operating Procedure generation (SOP)

  • Change Management experience

  • Good knowledge of virtualization solutions (libvirt, KVM, VMWare)

  • Good knowledge of network and distributed storage solutions 

Preferred Qualifications

  • Experience w/ databases and message brokers (MySQL, Galera, PostgreSQL, RabbitMQ, InfluxDB, ElasticSearch, Cassandra, Zookeeper)

  • Experience with configuring, customizing, and extending monitoring tools (Grafana, Kibana, Nagios, Prometheus)

  • Experience working configuration management tools (Puppet, Chef, Salt, Ansible, Helm)

  • Kubernetes experience, openstack frameworks

  • TOR switching, networking concepts

Additional Information

What does Mirantis offer you?

  • Work with an established Silicon Valley leader in the cloud infrastructure industry;
  • Work with exceptionally passionate, talented and engaging colleagues, helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
  • Be a part of cutting-edge, open-source innovation;
  • Thrive in the high-energy environment of a young company where openness, collaboration, risk-taking, and continuous growth are valued;
  • Professional development and training;
  • Attend conferences and working groups;
  • Company outings, happy hours, hackathons, and tech talks;
  • Receive a competitive compensation package with a strong benefits plan.

We are a Leader for Container Management in G2 (#2 after AWS)!

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