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Debt Collection Manager Jobs in Massachusetts (NOW HIRING)

Zwicker & Associates, P.C.

Collections Specialist

Andover, MA · On-site

$18.75 - $25.25/hr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... Management. This is a full-time, full-benefit position. The benefit package includes medical ...

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Debt Collection Manager information

See Massachusetts salary details

$7

$25

$39

How much do debt collection manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for debt collection manager in Massachusetts is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

What does a debt collection manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.

What are the key skills and qualifications needed to thrive as a debt collection manager?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by debt collection managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

What are popular job titles related to Debt Collection Manager jobs in Massachusetts?

For Debt Collection Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Debt Collection Manager jobs in Massachusetts look for?

The top searched job categories for Debt Collection Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Debt Collection Manager jobs?

Cities in Massachusetts with the most Debt Collection Manager job openings:

Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in Massachusetts as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $52,238 per year, or $25.1 per hour.

Bankruptcy Paralegal

Zwicker & Associates, P.C.

Andover, MA • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Zwicker & Associates rating

4.6

Company rating: 4.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

35th of 35 rated law firms

Job description

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.
Zwicker & Associates is seeking a Bankruptcy Paralegal to join its Bankruptcy Department. This department is responsible for the monitoring and maintenance of accounts throughout the Chapter 7, 11, 12, and 13 bankruptcy processes while adhering to federal, state, and district guidelines to minimize risk and loss to the creditors. The position will be hybrid remote/on-site after primarily on-site during the initial training period.
The base salary range for this position is $45,000 - $50,000.
Responsibilities include
  • Perform bankruptcy searches through Pacer of the Unit's assigned inventory to review for dismissals, conversions, and or objections to proofs of claim filed
  • Draft a variety of court filings, including Proof of Claims and requests for notices, accurately
  • Accurately enter bankruptcy dismissals and discharges in RMS to close accounts
  • Assist with daily reports as needed
  • Scan and redact account statements
  • Ability to read, understand, and analyze bankruptcy information to determine appropriate action
  • Review, sort, and process bankruptcy correspondence sent to the firm electronically or through traditional mail
  • Handle inbound/outbound calls as they relate to bankruptcy, ensuring compliance with the Bankruptcy Code
  • Assist the Bankruptcy Paralegal staff and Attorneys with any other tasks as required
  • Draft Judicial Lien Payoff Letters for attorney review
  • Perform other duties as assigned

Requirements
  • Previous administrative experience in a law firm or other financial or banking institution
  • Effective written and verbal communication skills;
  • Proficiency with Microsoft and Adobe products;
  • Familiarity with standard concepts, practices and procedures within the bankruptcy and loan servicing fields;
  • Strong organizational skills with an ability to multi-task and prioritize;
  • Attention to detail and accuracy, and ability to maintain confidential information;
  • Proficient computer skills with a high comfort level with various software;
  • Excellent oral and written communication skills;
  • Knowledge of debt collection laws and regulations.
  • Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
  • Be able to operate a computer, phone, or equivalent device
  • Be able to complete a minimum of a 40-hour flexible workweek schedule
  • Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications
  • Be able to lift five pounds or greater
  • Be able to sit 90% of the workday at times
  • Be able to bend at the waist and be mobile when needed
  • Be able to concentrate and use critical thinking

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.
Please review our Applicant Privacy Notice:
http://www.zwickerpc.com/job-applicant-privacy-notice/
Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.

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