ZipRecruiter

Log In

1

Debt Collection Manager Jobs in Chicopee, MA (NOW HIRING)

Valley Health Systems

Self Pay Collector

Holyoke, MA · On-site

$19.05 - $26.52/hr

... and Bad Debt Collection Agencies to ensure timely and accurate accounting of balances ... time management skills required Ability to learn quickly, build and maintain long term ...

Valley Health Systems

Self Pay Collector

Holyoke, MA · On-site

$19.05 - $26.52/hr

... and Bad Debt Collection Agencies to ensure timely and accurate accounting of balances ... time management skills required  Ability to learn quickly, build and maintain long term ...

Zwicker & Associates, P.C.

Associate Attorney

Enfield, CT · On-site

$80K - $95K/yr

Debt collection experience * Prior experience in a high-volume environment Physical Qualifications ... Management. This is a full-time, full-benefit position. The benefit package includes medical ...

Zwicker & Associates, P.C.

Associate Attorney

Enfield, CT · On-site

$80K - $95K/yr

Debt collection experience * Prior experience in a high-volume environment Physical Qualifications ... Management. This is a full-time, full-benefit position. The benefit package includes medical ...

USA Waste & Recycling

Collections Representative

Enfield, CT · On-site

$17.25 - $22.25/hr

Perform final steps to write off accounts to bad debt. * Understand and ensure compliance with ... Prepare weekly collection reports for the Credit Manager. * Involvement in departmental initiatives ...

next page

Showing results 1-20

All JobsDebt Collection JobsDebt Collection Manager JobsDebt Collection Manager Jobs in Chicopee, MA

Debt Collection Manager information

See Chicopee, MA salary details

$7

$23

$36

How much do debt collection manager jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for debt collection manager in Chicopee, MA is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $28.75 per hour, depending on experience, location, and employer.

What does a debt collection manager do?

A Debt Collection Manager oversees the operations and staff responsible for recovering outstanding debts owed to a company or organization. Their duties include setting collection policies, monitoring collection activities, ensuring compliance with laws and regulations, and developing strategies to maximize recovery rates. They often handle escalated cases, train new collectors, and report on collection performance to senior management. Effective Debt Collection Managers balance assertive recovery efforts with professionalism and customer service.

What are the key skills and qualifications needed to thrive as a debt collection manager?

To thrive as a Debt Collection Manager, you need strong leadership abilities, knowledge of debt collection laws, and experience in account management, often supported by a degree in finance, business, or a related field. Familiarity with debt collection software (like FICO or Experian systems), CRM platforms, and relevant compliance certifications is typically required. Excellent negotiation, conflict resolution, and communication skills help build effective teams and maintain client relationships. These skills are crucial for ensuring regulatory compliance, maximizing collections, and fostering a productive team environment.

What are some common challenges faced by debt collection managers, and how can they be addressed?

Debt Collection Managers often encounter challenges such as motivating their teams to achieve collection targets, handling difficult negotiations with debtors, and ensuring compliance with relevant regulations. Addressing these challenges involves providing ongoing training, fostering open communication within the team, and implementing effective performance tracking systems. Additionally, staying up to date with legal requirements and ethical standards is essential for maintaining a positive reputation and avoiding legal issues.

What is the difference between Debt Collection Manager vs Debt Collector?

AspectDebt Collection ManagerDebt Collector
ResponsibilitiesOversees collection teams, develops strategies, manages accounts, and ensures complianceContacts debtors, negotiates payments, and follows up on overdue accounts
Required CredentialsHigh school diploma or equivalent; experience in collections; sometimes certifications in debt managementHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, supervisory role, team managementField or office, direct debtor contact
Industry UsageUsed in financial services, collections agencies, and corporate financeCommonly employed in collections agencies and debt recovery firms

The Debt Collection Manager oversees collection teams and strategies, focusing on managing accounts and compliance. In contrast, a Debt Collector directly contacts debtors to recover overdue payments. While both roles require similar credentials, the manager's role is supervisory and strategic, whereas the collector's role is operational and debtor-facing.

Debt Collection Manager jobs near you
Infographic showing various Debt Collection Manager job openings in Chicopee, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $48,081 per year, or $23.1 per hour.

Self Pay Collector

Valley Health Systems

Holyoke, MA • On-site

$19.05 - $26.52/hr

Full-time

Re-posted 18 days ago

Job description

The Self-pay collector works with patients and family members to secure payment for all Self-pay balances including deductibles, copays and coinsurance amounts applied by insurance carriers. Updates patient demographic information and necessary insurance information needed to comply with billing requirements while working with Self-pay vendor and Bad Debt Collection Agencies to ensure timely and accurate accounting of balances.

Qualifications/Requirements
High School diploma equivalent required
Minimum of 2 years of related experience in a medical, hospital or healthcare-related insurance follow-up or collections environment
Strong written and verbal communication skill
Excellence in Excel and Word
Strong analytical, organizational and time management skills required
Ability to learn quickly, build and maintain long term relationships and work with minimal supervision
Knowledgeable in FDCPA and MA FDCPA regulations

Apply