Debt Collection Manager Jobs in Arkansas (NOW HIRING)

As a Collections Specialist, you will play a vital role in our financial operations. This is a high-volume, phone-based position where you will spend the entirety of your shift handling a continuous flow of inbound and outbound collection calls. You will help patients understand their accounts, resolve complex billing questions, and guide them toward payment solutions-always with empathy, clarity, and professionalism. This role is ideal for someone who thrives in a fast-paced environment, possesses the stamina for a steady flow of calls, and is comfortable discussing financial obligations in a respectful, service-driven way.

Your Role In Our Operations

• Maintain high-volume phone activity: Spend the majority of your shift handling a consistent stream of inbound and outbound patient collection calls.

• Manage Patient Accounts: Assist patients with billing questions, account balances, and payment options.

• Resolve Aged Receivables: Take ownership of older, delinquent A/R balances, utilizing advanced investigative skills to secure payment on accounts that require extra persistence.

• Negotiate Solutions: Secure payments in full or negotiate appropriate payment arrangements in accordance with company policies.

• Deliver Quality Service: Provide a calm, professional, and empathetic experience on every call, even during difficult conversations.

• Mentorship & Training: Assist in the onboarding and training of new team members, sharing best practices for negotiation and account management.

• Drive Results: Meet or exceed daily call volume, quality, and resolution metrics.

• Detailed Documentation: Accurately document call notes, actions, and outcomes in internal systems.

• Compliance: Follow HIPAA, customer service standards, and all applicable collection regulations.

• Hours of operation are 7:00 a.m. - 7:00 p.m. Monday - Friday

Required Skills & Experience

• Experience: 3+ years of experience in high-volume collections, accounts receivable, or a specialized medical/dental billing role.

• Proven ability to perform root-cause analysis on aged balances and resolve complex billing hurdles independently.

• Experience or a strong desire to assist in training peers and serving as a subject matter expert for the team.

• Spanish fluency is a significant plus.

• High School Diploma or GED.

• Resilience & Stamina: The ability to remain engaged and productive while handling frequent phone calls throughout the entire workday.

• Communication Mastery: Strong listening, verbal communication, and de-escalation skills.

• Financial Literacy: Comfort discussing debt and financial topics in a respectful, professional manner.

• Detail Oriented: Strong attention to detail and follow-through on account management.

• Tech Savvy: Basic computer skills and experience using Google Workspace or similar systems.

Preferred Skills & Experience

• Dental or Medical call center experience.

• Knowledge of dental or medical insurance and billing codes.

• Bilingual Spanish preferred, but we consider all candidates.

What We Offer

• Flexible health insurance options.

• Complimentary orthodontic care for you and your family.

• Paid time off and paid holidays.

• Industry-leading 401(k) with company match.

• Career growth and internal advancement opportunities.

• Modern, supportive call center environment with strong leadership.