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Debt Collection Agency Jobs in Georgia (NOW HIRING)

Liberis

Collections Team Leader

Atlanta, GA · On-site

Debt Recovery & Agency Management * Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved. * Monitor post write ...

Liberis

Collections Team Leader

Atlanta, GA

Debt Recovery & Agency Management * Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved. * Monitor post write ...

Zwicker & Associates, P.C.

Associate Attorney

Duluth, GA · On-site

$90K - $110K/yr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: Each posted ...

Zwicker & Associates, P.C.

Associate Attorney

Duluth, GA · On-site

$90K - $110K/yr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice: Each posted ...

Zwicker & Associates, P.C.

Associate Attorney

Duluth, GA · On-site

$90K - $110K/yr

... debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial ... calls, no agencies, EOE, drug-free workplace. Please review our Applicant Privacy Notice ...

Monitise

Accounts Receivable Representative

Marietta, GA · On-site

$18 - $22.75/hr

Knowledge of applicable laws related to the debt collection industry. * Experience with computer ... Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing ...

Fiserv, Inc.

Accounts Receivable Representative

Marietta, GA · On-site

$18 - $22.75/hr

Knowledge of applicable laws related to the debt collection industry. * Experience with computer ... Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing ...

UHS

PATIENT ACCOUNT REP/MEDICAL COLLECTOR

Atlanta, GA · On-site

$17.75 - $23.25/hr

... with collection agencies for bad debt recovery. Job Responsibilities: * Provide account and billing information to patients, insurance companies and/or collection agencies * Control collection ...

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How much do debt collection agency jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for debt collection agency in Georgia is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $24.13 per hour, depending on experience, location, and employer.

How much do debt collectors earn?

Debt collectors typically earn a median annual salary of around $40,000 to $50,000, with experienced collectors or those in supervisory roles earning higher wages. Compensation can include base pay, commissions, or bonuses, and the job often requires strong communication skills and knowledge of debt collection laws.

What are some typical daily responsibilities for staff at a debt collection agency?

Staff at a debt collection agency typically spend their day contacting debtors via phone, email, or written correspondence to negotiate repayment arrangements and resolve outstanding accounts. They review account histories, update client databases, and escalate unresolved cases as needed. Agencies often work as teams to share best practices and support new hires through ongoing training. Maintaining compliance with relevant laws and company policies is a key focus throughout all daily activities.

What is a Debt Collection Agency job?

A Debt Collection Agency job involves recovering overdue payments from individuals or businesses on behalf of creditors. Professionals in this role contact debtors via phone, email, or letters to negotiate repayment plans, provide payment options, and ensure compliance with relevant laws and regulations. Strong communication, negotiation skills, and persistence are essential for success in this field.

What is the 7 7 7 rule for debt collectors?

The 7-7-7 rule in debt collection refers to a guideline where debt collectors are advised to wait at least 7 days before contacting a debtor again, limit the number of contact attempts to 7 within a certain period, and ensure that they do not contact the debtor more than 7 times in total. This rule is not legally mandated but is used by some agencies to maintain ethical collection practices and avoid harassment. Debt collectors must also adhere to the Fair Debt Collection Practices Act (FDCPA), which prohibits abusive, unfair, or deceptive practices during debt collection efforts.

What are the key skills and qualifications needed to thrive in the Debt Collection Agency position, and why are they important?

To thrive as a Debt Collection Agency, you need comprehensive knowledge of debt collection laws, negotiation tactics, and account management processes. Familiarity with specialized collections software, CRM systems, and adherence to regulatory certifications such as the Fair Debt Collection Practices Act (FDCPA) is essential. Outstanding interpersonal skills, resilience, and professionalism are key soft skills for effectively communicating with both clients and debtors. These competencies enable successful debt recovery, maintain client satisfaction, and ensure strict legal compliance.

What qualifications do I need to be a debt collector?

To work as a debt collector, candidates typically need a high school diploma or equivalent. Strong communication, negotiation skills, and knowledge of relevant laws such as the Fair Debt Collection Practices Act are important; some employers may also require training or certification in debt collection practices.

How much money do debt collectors make?

Debt collectors typically earn a base salary that ranges from $30,000 to $50,000 annually, with additional commissions or bonuses based on collection performance. Experienced collectors or those working in specialized agencies can earn higher incomes, sometimes exceeding $60,000 per year. Compensation often depends on factors such as location, experience, and the size of the agency.
What are the most commonly searched types of Debt Collection Agency jobs in Georgia? The most popular types of Debt Collection Agency jobs in Georgia are:
What are popular job titles related to Debt Collection Agency jobs in Georgia? For Debt Collection Agency jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Debt Collection Agency jobs in Georgia look for? The top searched job categories for Debt Collection Agency jobs in Georgia are:
What cities in Georgia are hiring for Debt Collection Agency jobs? Cities in Georgia with the most Debt Collection Agency job openings:
Debt Collection Agency jobs near you
Infographic showing various Debt Collection Agency job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 10% Part Time, and 17% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $40,388 per year, or $19.4 per hour.

Collections Team Leader

Liberis

Atlanta, GA • On-site

Full-time

Re-posted 19 days ago

Job description

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle.
The team
We are the Collections Team! A dedicated group with a clear mission: to assist customers facing financial challenges and guide them back to good standing wherever possible. With team members based across the UK, Sweden and the US, this role will join our Atlanta based team covering the entire US market. Now, we're looking for an experienced and enthusiastic Collections Team Leader to join us and take our team to the next level.
The role
As a Collections Team Leader, you'll take the helm in our in-house collection process, steering a diverse receivables book toward success. Your mission: to maintain impeccable standards of accuracy and timeliness, driving up collection rates while ensuring every customer enjoys a top-notch experience.
In addition to supporting customers, you'll play a key role in overseeing the collections process and leading a talented team, providing guidance, support, and strategic direction to the team, ensuring that all activities align with our commitment to treating customers fairly and effectively managing our receivables portfolio.
What you'll be doing
Team Leadership & Performance Management
  • Lead, motivate, and develop a small Collections team to achieve operational objectives, customer outcomes, and individual performance targets.
  • Set clear goals and expectations, monitor performance against KPIs, and conduct regular one-to-one meetings to provide coaching, feedback, and development support.
  • Foster a high-performance culture focused on accountability, continuous improvement, customer fairness, and operational excellence.
  • Identify training and development needs within the team and implement coaching plans to improve performance and capability.

Quality Assurance & Compliance Oversight
  • Conduct regular quality control reviews of customer calls, account actions, correspondence, and case management activities to ensure compliance with internal policies, regulatory requirements, and company standards.
  • Monitor call quality, customer interactions, account notes, payment arrangements, forbearance decisions, and escalation handling to ensure consistency and accuracy.
  • Provide structured feedback and coaching based on quality assurance findings, identifying trends, risks, and improvement opportunities.
  • Ensure all customer communications and account actions are documented accurately and completed in accordance with Treating Customers Fairly principles and business procedures.
  • Maintain oversight of complaint handling, vulnerable customer processes, and regulatory compliance requirements.

Portfolio Management & Collections Strategy
  • Conduct daily monitoring of the receivables portfolio to identify underperforming, inactive, and high-risk customers.
  • Analyse customer behaviour, payment trends, and portfolio performance to identify opportunities to improve collections outcomes and reduce default risk.
  • Develop and implement proactive and reactive customer engagement strategies to maximise collections performance while maintaining positive customer relationships.
  • Ensure default account volumes remain within agreed budget tolerances through effective collections strategies and risk management practices.

Data Analysis & Reporting
  • Perform detailed statistical and root cause analysis to understand customer inactivity, payment performance, and collection effectiveness.
  • Generate, review, and present reports on collection rates, delinquency trends, default volumes, recoveries, team performance, quality assurance outcomes, and operational KPIs.
  • Use data-driven insights to identify process improvements, increase efficiencies, and support business decision-making.

Customer & Stakeholder Management
  • Engage directly with customers through telephone, email, and other communication channels to resolve complex cases and drive successful outcomes.
  • Act as the primary escalation point for complex customer situations, supporting team members and ensuring timely and effective resolution.
  • Build and maintain strong working relationships with internal stakeholders and external partners to support collections objectives.

Debt Recovery & Agency Management
  • Manage relationships with Debt Collection Agencies (DCAs), ensuring service levels, compliance requirements, and recovery KPIs are achieved.
  • Monitor post write-off recovery performance and take appropriate action to maximise recoveries and improve vendor performance.
  • Review agency reporting and performance metrics to identify opportunities for improved recoveries and customer outcomes.

Process Improvement & Operational Excellence
  • Continuously review collections processes, controls, and customer journeys to identify and implement improvements.
  • Drive initiatives that improve operational efficiency, customer experience, collections effectiveness, and risk management.
  • Support change projects, system enhancements, and new process implementations across the collections function.

Customer Fairness & Culture
  • Champion Liberis values and behaviours, ensuring customers are treated fairly and consistently at every stage of the collections journey.
  • Promote a customer-centric approach that balances commercial outcomes with positive customer experiences and regulatory expectations.
  • Lead by example, creating an inclusive, collaborative, and supportive team environment.

We think you'll need
  • Demonstrated experience within a collections environment, ideally within SME lending, financial services, or commercial finance.
  • Team leadership experience of managing, coaching, and developing small teams.
  • Strong understanding of collections operations, arrears management, recoveries, and customer engagement strategies.
  • Experience conducting quality assurance reviews, call monitoring, compliance assessments, and performance coaching.
  • Excellent analytical and problem-solving skills with the ability to interpret data and drive informed decisions.
  • Strong communication and stakeholder management skills, with the ability to influence at all levels.
  • High level of integrity, professionalism, and sound judgement in all decisions and actions.
  • Advanced proficiency in Microsoft Excel and experience using collections, CRM, and reporting systems.
  • Strong attention to detail with a focus on accuracy, risk management, and compliance.
  • Proven ability to identify process improvements and successfully implement operational enhancements.
  • Self-motivated, highly organised, and able to effectively prioritise workload in a fast-paced environment.
  • Passionate about delivering fair customer outcomes while achieving business objectives.

What happens next?
Think this sounds like the right next move for you? Or if you're not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!
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