About the team and position The Associate General Manager, Dealership Operations is responsible for the success of the dealership's service & parts businesses, overall facilities management, and OEM ...
Quick apply
About the team and position The Associate General Manager, Dealership Operations is responsible for the success of the dealership's service & parts businesses, overall facilities management, and OEM ...
About the team and position The Associate General Manager, Dealership Operations is responsible for the success of the dealership's service & parts businesses, overall facilities management, and OEM ...
Quick apply
About the team and position The Associate General Manager, Dealership Operations is responsible for the success of the dealership's service & parts businesses, overall facilities management, and OEM ...
Service Porter - Carson | CA
Carson, CA · On-site
$18 - $20/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Quick apply
Service Porter - Carson | CA
Carson, CA · On-site
$18 - $20/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Service Porter
Los Angeles, CA · On-site
$18 - $20/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Quick apply
Service Porter
Los Angeles, CA · On-site
$18 - $20/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Chief Operating Officer-Heavy Equipment
Los Angeles, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Chief Operating Officer-Heavy Equipment
Los Angeles, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Chief Operating Officer-Heavy Equipment
Los Angeles, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Quick apply
Chief Operating Officer-Heavy Equipment
Los Angeles, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Chief Operating Officer-Heavy Equipment
San Francisco, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Chief Operating Officer-Heavy Equipment
San Francisco, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Service Porter
Fremont, CA · On-site
$17.75 - $19/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Quick apply
Service Porter
Fremont, CA · On-site
$17.75 - $19/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Sales Porter
Fremont, CA · On-site
$18 - $20/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Quick apply
Sales Porter
Fremont, CA · On-site
$18 - $20/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Service Porter
Carson, CA · On-site
$17 - $19/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Quick apply
Service Porter
Carson, CA · On-site
$17 - $19/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Service Porter
Costa Mesa, CA · On-site
$17 - $19.50/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Quick apply
Service Porter
Costa Mesa, CA · On-site
$17 - $19.50/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
About the team and position The Associate General Manager, Dealership Operations is responsible for the success of the dealership's service & parts businesses, overall facilities management, and OEM ...
Quick apply
About the team and position The Associate General Manager, Dealership Operations is responsible for the success of the dealership's service & parts businesses, overall facilities management, and OEM ...
Service Porter
Ontario, CA · On-site
$17 - $18.50/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Quick apply
Service Porter
Ontario, CA · On-site
$17 - $18.50/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Service Porter
Newport Beach, CA · On-site
$18 - $20/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Quick apply
Service Porter
Newport Beach, CA · On-site
$18 - $20/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Chief Operating Officer-Heavy Equipment
San Francisco, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Chief Operating Officer-Heavy Equipment
San Francisco, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Chief Operating Officer-Heavy Equipment
San Francisco, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Quick apply
Chief Operating Officer-Heavy Equipment
San Francisco, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Chief Operating Officer-Heavy Equipment
Los Angeles, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Chief Operating Officer-Heavy Equipment
Los Angeles, CA · On-site
$200K - $300K/yr
Operational Excellence: Oversee daily dealership operations, including Parts and Service Departments, to maximize productivity, utilization, and customer satisfaction. * Process Improvement:
Service Porter - Beverly Hills
Beverly Hills, CA · On-site
$18 - $21/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Quick apply
Service Porter - Beverly Hills
Beverly Hills, CA · On-site
$18 - $21/hr
Optima Dealer Services, Inc. provides professional staffing and operational support to luxury automotive dealerships throughout California. We are committed to operational excellence, regulatory ...
Dealership Operations information
What is dealership operations?
Dealership operations refer to the management and coordination of daily activities within a vehicle dealership, including sales, service, inventory management, and customer relations. The role often requires knowledge of automotive systems, sales techniques, and operational procedures to ensure efficient dealership performance.
What is the difference between Dealership Operations vs Service Advisor?
| Aspect | Dealership Operations | Service Advisor |
|---|---|---|
| Primary Role | Oversees overall dealership functions, including sales, finance, and customer service | Acts as the liaison between customers and the service department, managing vehicle repairs and maintenance |
| Required Credentials | Typically requires dealership management experience, certifications in automotive management | Requires automotive service certifications, customer service skills |
| Work Environment | Office and dealership floor, overseeing multiple departments | Service department, interacting directly with customers and technicians |
| Industry Usage | Used across dealership management and operations roles | Commonly found in service departments of auto dealerships |
Dealership Operations focuses on managing the entire dealership's functions, while Service Advisors specialize in customer service and vehicle repairs within the service department. Both roles are essential in automotive dealerships but differ in scope and daily responsibilities.
What are popular job titles related to Dealership Operations jobs in California? For Dealership Operations jobs in California, the most frequently searched job titles are:
What job categories do people searching Dealership Operations jobs in California look for? The top searched job categories for Dealership Operations jobs in California are:
What cities in California are hiring for Dealership Operations jobs? Cities in California with the most Dealership Operations job openings:
Carvana rating
7.0
Based on 278 frontline employees who took The Breakroom Quiz
141st of 731 rated retailers
Job description
About Carvana
At Carvana, we sell cars—but we're not car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own mom. Period. That's why every vehicle goes through Carvana's process, where it's inspected, perfected, and prepared to meet our high standards before it ever reaches you. And now, we're bringing those same values to our new car dealerships—delivering quality, trust, and care you'd be proud to share with Mom.
We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.
Think you've got what it takes to join our team? Keep reading below to see what we're looking for!About the team and position
The Associate General Manager, Dealership Operations is responsible for the success of the dealership's service & parts businesses, overall facilities management, and OEM relationship. This leader oversees a team of up to 50 associates and managers, driving customer satisfaction, profit growth, compliance, and operational excellence across the dealership.
What you'll be doingManagement – Service & Parts Operations
- Lead all aspects of the dealership's Service and Parts operations to achieve revenue, gross profit, and customer satisfaction targets.
- Oversee daily/weekly performance reviews, analyzing KPIs (CSI, RO count, gross profit, efficiency) and implementing action plans to hit targets.
- Drive consistent execution of operating standards (standardized work, 5S, safety protocols, visual management).
- Partner with Service and Parts Managers to improve workflow, reduce cycle times, and maximize shop and parts department throughput.
- Monitor warranty processes to ensure compliance and maximize claim recovery.
- Continuously improve customer experience, speed of service, and first-time fix rate.
Facilities – Dealership Maintenance & Compliance
- Ensure the dealership facility is well-maintained, clean, and fully compliant with brand and OEM image standards.
- Directly manage facilities vendors (janitorial, landscaping, equipment maintenance, signage, etc.) to maintain safe and professional work and customer environments.
- Work with Carvana's Property Operations team to manage preventive maintenance schedules and capital improvement projects for service bays, customer lounges, and parts storage.
- Enforce workplace safety standards, OSHA requirements, and loss-prevention measures to protect associates and customers.
Relationship – OEM & Brand Alignment
- Serve as primary liaison with OEM representatives across service, parts, and facility compliance.
- Ensure alignment with OEM warranty policies, recall processes, and customer satisfaction programs.
- Proactively manage OEM facility inspections, responding to audit findings and driving timely resolution of issues.
- Represent Carvana in OEM meetings and performance reviews, consistently achieving or exceeding manufacturer objectives.
- Build and sustain positive working relationships with OEM field teams to ensure strong collaboration and support.
People Leadership & Development
- Recruit, hire, and retain high-performing Service and Parts teams; maintain a bench of candidates for key leadership positions.
- Establish and oversee training, certification, and career progression programs for associates at all levels.
- Deliver competency-based feedback and performance reviews to drive accountability and growth.
- Mentor Service and Parts Managers to strengthen leadership capabilities and operational execution.
- Foster a culture of teamwork, engagement, and continuous improvement throughout the dealership.
Continuous Improvement
- Identify and prioritize opportunities for process and performance improvement across fixed operations.
- Lead and sponsor Lean/Kaizen initiatives that increase efficiency, reduce costs, and enhance customer experience.
- Hold teams accountable for measurable results from continuous improvement efforts.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Carvana
Sourced by ZipRecruiter
At Carvana, we sell cars, but we're not salespeople. Since 2013, we've been making it our mission to change the way people buy cars. We saw a huge problem with how much it can suck to buy a car the traditional way, so we committed ourselves to tackling one of the largest, yet-to-be-disrupted markets in the world - the $1T per year U.S. car market (yes, that's $Trillion with a "T").
Industry
Automobile dealers
Company size
5,001 - 10,000 Employees
Headquarters location
Tempe, AZ, US
Year founded
2011