Dealer Support Jobs (NOW HIRING)

Burro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. 

To accomplish our mission, we need a world-class, diverse team where everyone feels comfortable sharing their ideas. With this in mind, we strive to create a work environment where every employee can be themselves and express their perspective – this enables us to deliver the most creative and innovative solutions to problems our customers face. 

Headquartered in Philadelphia with an office in central California, and backed by top Agtech and autonomy investors, including S2G, Catalyst, Translink, Cibus, FPrime, Toyota Ventures, FFVC, Xplorer, and Radicle, Burro was created to solve the labor shortages facing farmers using robotics. 

Burros can be described as Disney\'s Wall-E for agriculture and work outdoors, in a 1.0 format.  They function, today, as computer vision based autonomous ground vehicles for carrying, towing, and scouting, and are designed to lay the base for the fully autonomous future of work outdoors.  We have a growing triple digit fleet deployed in paid commercial use within vineyards, nurseries, berries, and beyond, and demand for our product is accelerating, so we are growing our team.  

Reporting to the Senior Channel Development Manager, Burro is seeking a high-energy Dealer Account Manager to serve as the primary catalyst for growth across our rapidly expanding partner network. In this role, you will be the bridge between Burro’s cutting-edge autonomous technology and the dealers who bring these solutions to the field, ensuring they are equipped, educated, and inspired to achieve ambitious revenue targets. You will play a vital part in our mission by empowering our dealers who transform their customers\' operations.

• Drive Partner Growth: Proactively manage a portfolio of existing and new partners to meet and exceed quarterly quota targets through strategic account planning.

• Ensure High Dealer NPS: Ensure dealers have a world-class experience including onboarding, training, ongoing support, customer pipeline build and customer expansion

• Sales and Technical Education: Deliver regular, compelling sales and technical training sessions to ensure dealers are experts in selling Burro

• Strategic Liaison: Act as a critical link between dealers and Burro, collaborating closely with Customer Success Managers to ensure seamless technical support and high dealer satisfaction.

• Evangelize Innovation: Lead the communication of new product launches, pricing changes and evolving Burro technical capabilities to keep partners updated on Burro’s rapid development cycle.

• Mission-Critical Field Work: Travel as needed to conduct on-site dealer visits, assist with demos, and gather direct market feedback to refine our go-to-market strategy.

• Enablement Content Creation: Partner with the Marketing team to develop high-impact dealer enablement tools, case studies, and localized content that help dealers sell to their customers.

• Operational Excellence: Manage the end-to-end order processing for both new Burros and spare parts to ensure the dealer can sell to, deploy and service their customers.

• Bachelor’s Degree: preferably in Engineering, Marketing, Business, or a related technical field.

• Strategic Sales Experience: 2-5 years of experience in technical B2B sales or account management, with a proven track record of hitting quota.

• Channel Expertise: Understanding of channel distribution models and the ability to build high-trust, long-term business relationships.

• Presentation Prowess: Excellent verbal and written communication skills, with the ability to translate complex robotics technology into clear ROI propositions for stakeholders.

• Mobility: Willingness to travel up to 50% of the time for field work, tradeshows, and dealer support.

• Technical Proficiency: Ability to quickly master sales tools (e.g., HubSpot) and technical software used to monitor fleet health.

• Industry Experience: Prior experience specifically in Agricultural Robotics, Industrial IoT, or Precision Ag.

• Category Creator Mindset: Experience scaling an early-stage startup or launching a disruptive new category in a traditional market.

• Bilingual Skills: Fluency in Spanish is a significant advantage given our growing footprint in Latin America.

• Fleet Management Background: First-hand knowledge of autonomous mobile robots (AMRs) or warehouse automation systems.

• Competitive salary and benefits package (medical/dental/vision)

• 401K Plan

• Early-stage equity 

• Unlimited PTO

• Paid parental leave

RECRUITERS: We are not accepting agency resumes for this position. Please do not forward or submit resumes through our website or to any of our employees directly. Burro is not responsible for any fees related to unsolicited resumes from recruitment agencies.