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Dealer Support Jobs (NOW HIRING)

Northern Lights

Dealer Service Rep

Seattle, WA · On-site

$18.25 - $24.75/hr

Marine Dealer Support Specialist Serves as the primary point of contact for our network of authorized marine dealers. Provide exceptional support to dealers who sell, install, and service our marine ...

Ally Financial

Senior Rep - CLP Dealer Support

Lewisville, TX · On-site

$18 - $24.75/hr

The Opportunity The Senior Representative for CLP Dealer Support is responsible for the handling of all administrative repossession procedures including fee approvals, repossession reassignments ...

Northern Lights Inc

Dealer Service Rep

Seattle, WA · On-site

$30 - $45/hr

Provide exceptional support to dealers who sell, install, and service our marine generator sets and ... Monitor dealer performance metrics (e.g., parts orders, customer satisfaction feedback) and ...

Develon

Dealer Development Manager

Suwanee, GA · On-site

Support existing dealer termination, coverage, and succession planning scenarios through dealer prospecting efforts and coordination with dealers and company District and Regional Sales Managers.

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Dealer Support information

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$14

$26

$44

How much do dealer support jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for dealer support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Dealer Support role and how can I prepare for them?

Dealer Support professionals often navigate the challenge of balancing multiple dealer requests while ensuring timely and accurate resolutions. You may encounter situations where you need to troubleshoot technical issues, clarify product information, or coordinate with other departments to address dealer concerns. Strong organizational skills, clear communication, and the ability to adapt to evolving priorities are essential for success. Being proactive in learning about your company's products and internal processes will help you resolve dealer issues more efficiently and provide excellent service.

What is the highest paying job in a dealership?

In a dealership, the highest paying roles are typically executive positions such as General Manager or Director of Operations, who oversee overall business performance and may earn six-figure salaries. High-level sales managers and finance directors can also earn substantial compensation, often including bonuses and commissions based on performance. These roles usually require extensive experience, leadership skills, and industry knowledge.

What is the difference between Dealer Support vs Customer Service Representative?

AspectDealer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; industry-specific knowledgeHigh school diploma or equivalent; communication skills
Work EnvironmentAutomotive or equipment dealerships, service centersCall centers, retail stores, service desks
Employer & Industry UsageAutomotive, machinery, equipment salesRetail, telecommunications, service industries
Common Search & ComparisonDealer Support vs Customer Service Representative

Dealer Support focuses on assisting dealerships with product knowledge, technical issues, and sales support within the automotive or equipment industry. Customer Service Representatives handle direct customer inquiries, complaints, and service requests across various industries. While both roles require strong communication skills, Dealer Support emphasizes industry-specific technical knowledge, whereas Customer Service Representatives focus on customer interaction and problem-solving. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs in the US pay 300,000 a year?

Dealer Support roles typically do not reach $300,000 annually; high-paying jobs in the US that do include executive positions such as CEOs, CFOs, and other C-suite roles, as well as specialized medical professionals like surgeons and anesthesiologists, and certain technology executives. These roles often require extensive experience, advanced degrees, and leadership responsibilities.

What are Dealer Support roles?

Dealer Support roles involve assisting dealerships or sales representatives by providing administrative, technical, and customer service support. Individuals in these positions help with processing orders, managing inventory, handling customer inquiries, and coordinating with manufacturers or suppliers. Their goal is to ensure smooth operations so that dealers can focus on sales and customer relationships. Dealer Support staff often act as a liaison between dealers and the company, resolving issues and facilitating communication. This role is essential for maintaining efficient dealership operations and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Dealer Support specialist, and why are they important?

To thrive as a Dealer Support specialist, you need strong customer service skills, product knowledge, and experience in sales or support roles, often supported by a relevant associate's or bachelor's degree. Familiarity with CRM systems, order management software, and communication platforms is typically required. Excellent problem-solving, multitasking, and interpersonal skills help build trust and maintain positive relationships with dealers. These skills are crucial for efficiently resolving dealer issues, ensuring satisfaction, and supporting business growth.

What is the highest salary for sales support?

The highest salaries for dealer support or sales support roles can reach up to $70,000 to $80,000 annually, especially for experienced professionals with strong customer service, technical skills, and industry knowledge. Salaries vary based on location, company size, and level of experience, with senior or specialized roles earning higher compensation.

What jobs pay 4000 a week without a degree?

Dealer Support roles typically do not pay $4,000 a week without specialized skills or experience. High-paying jobs that can reach this level without a degree often include sales positions, real estate brokers, or certain entrepreneurial ventures, but these usually require significant experience, certifications, or a strong network. Most roles offering such high weekly earnings generally demand specific skills, licensing, or extensive work experience rather than formal degrees.
More about Dealer Support jobs
What job categories do people searching Dealer Support jobs look for? The top searched job categories for Dealer Support jobs are:
Dealer Support jobs near you
Infographic showing various Dealer Support job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.

RBA Dealer Support & Performance Coordinator

Rosenbauer International AG

MN • On-site

$75K - $100K/yr

Full-time

Re-posted 17 days ago

Job description

ROSENBAUER STATEMENT
At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology, for more than 150 years. When lives are at stake, anything less is unacceptable. As the world's largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.
POSITION SUMMARY
The Dealer Support and Performance Coordinator is a hybrid role responsible for resolving delivery-related delays that impact final payment collection on completed fire apparatus. Sitting at the intersection of collections, operations coordination, and dealer support, this role ensures fire trucks delivered to dealers with missing build-spec items are completed, accepted, and paid for as quickly as possible. The Dealer Support & Performance Coordinator protects dealer relationships while driving critical revenue recovery acting as the internal "closer," coordinating across Sales, Production, Customer Service, and Finance to resolve outstanding delivery issues and secure timely payment.
ESSENTIAL FUNCTIONS
All employees are required to support Rosenbauer's Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.
1. Revenue Recovery & Strategic Collections Oversight
  • Provide independent leadership over the revenue recovery process for units delivered to dealers but held due to incomplete build specifications, ensuring alignment with organizational financial policies.
  • Develop and execute strategic collection approaches, using judgment to tailor communication methods and negotiate resolutions that protect both cash flow and dealer relationships.
  • Analyze aging receivables tied to delivery holds, identify emerging risks, and advise senior Finance and Dealer Development leadership on mitigation strategies.
  • Exercise delegated authority to structure payment arrangements, delivery contingencies, or exception approvals within organizational guidelines.

2. Cross-Functional Delivery Resolution Leadership
  • Serve as the primary decision-making coordinator between Sales, Production, and Customer Service to resolve complex delivery-hold scenarios requiring cross-functional alignment.
  • Oversee and refine real-time tracking systems for delivery holds, ensuring data accuracy and recommending system enhancements to improve visibility and throughput.
  • Lead daily/weekly cross-functional operational reviews, setting priorities, assigning accountability, and driving timely resolution of outstanding build-spec issues.
  • Validate and authorize final delivery acceptance by confirming all discrepancies are resolved in accordance with company standards.

3. Dealer Support, Relationship Management & Issue Resolution
  • Act as the senior point of contact for dealers regarding incomplete deliveries, providing authoritative guidance, expectation management, and strategic communication to maintain long-term dealer satisfaction.
  • Interpret and explain technical, operational, and contractual requirements to dealers, ensuring they understand outstanding items and available resolution pathways.
  • Manage escalated dealer concerns, applying discretion to balance customer experience with organizational policy and operational constraints.
  • Maintain comprehensive documentation of dealer commitments, communications, and negotiated outcomes to ensure compliance and organizational accountability.

4.Process Improvement, Analytics & Executive Reporting
  • Conduct root-cause analysis on delivery-hold trends to identify systemic production, communication, or process deficiencies; develop and present data-driven recommendations to leadership.
  • Produce weekly executive-level reporting for the Dealer Development Director, synthesizing resolution progress, AR impacts, operational bottlenecks, and dealer-experience risks.
  • Lead or participate in cross-functional initiatives aimed at reducing incomplete deliveries, improving operational efficiency, and accelerating cash conversion cycles.
  • Serve as a subject-matter expert on delivery-hold processes, advising leadership on policy updates, workflow redesign, and long-term strategic improvements.

5. Performs other duties and responsibilities as required by management to meet the needs of the organization and our members.
KNOWLEDGE, SKILLS, AND ABILITIES (KSA'S): The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.
K
Knowledge, Education, and/or Experience:
  • Bachelor's degree in Business, Data Science, Finance, or related field preferred.
  • 5+ years of experience across collections/AR, customer service, operations coordination or account management required.
  • Proven success managing sensitive financial conversations with business customers.
  • Demonstrated ability to influence cross-functional teams without direct authority.
  • Experience in manufacturing, dealer networks, or field sales preferred.

S
Skills:
Language:
  • Able to find, read, and interpret relevant business periodical, professional journals, technical procedures, or governmental regulations.
  • Able to write reports and business correspondence in a professional manner.
  • Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Able to follow written and verbal directions and communicate new information that could affect project trajectories.

Math:
  • Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer:
  • Advanced Excel skills for tracking multi-variable cases across numerous business units and stages.
  • Able to perform intermediate PC functions and Microsoft Office Suite.

A
Abilities:
  • Able to deal with problems involving a variety of variables in non-standard situations.
  • Strong attention to detail.
  • Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
  • Able to prioritize work and multitask while adhering to deadlines.
  • Able to work with minimal supervision in a team environment.
  • Able to understand and follow all safety policies to promote a safe working environment for all.
  • Strong communication skills for technical and non-technical audiences.
  • Entrepreneurial mindset and ability to build processes from scratch.

OTHER QUALIFICATIONS
CHECK IF APPLIES
Give Examples as Necessary
Driving- license
x
May need to travel off site for tradeshows, meetings, or company related events.
Driving- Own Vehicle
x
May need to travel off site for tradeshows, meetings, or company related events.
Hours of work- Ability to work evenings and/or weekends occasionally
x
As needed to support department needs.
Travel- Local
x
May need to travel off site for tradeshows, meetings, or company related events.
Travel- Overnight
x
May need to travel off site for tradeshows, meetings, or company related events.
Travel- Prolonged Periods
x
May need to travel off site for tradeshows, meetings, or company related events. 10-15% expected.
Qualifications- Other
PHYSICAL DEMANDS
Lifting Requirements
Weight in pounds
Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more
1-10
x
11-20
x
21-35
x
35-50
x
51-75
x
76-100
x
100+
x
Vision Requirements
Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more
Color Vision
x
Close Vision
x
Peripheral Vision
x
Long Distance Vision
x
Movement Requirements
Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more
Standing
x
Walking
x
Sitting
x
Talking or hearing
x
Feeling
x
Climb/Balance
x
Kneel/Crouch/Squat
x
Bending/Twisting
x
Reaching upward or outward
x
Bending neck side-to-side or front-to-back
x
Typing
x
Pinching/finger manipulation
x
Grasping/turning the wrist
x
Taste/Smell
x
Laying Down
x
WORKING CONDITIONS
Work Environment
Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more
Wet Humid Conditions (non-weather)
x
Humid conditions (weather-related)
x
Work Near Moving Mechanical Parts
x
Work in High Precarious Places
x
Fumes or Airborne Particles
x
Toxic or Caustic Chemicals
x
Outdoor Weather Conditions
x
Extreme Cold (non-weather) winter months
x
Extreme Cold (weather-related)
x
Extreme Heat (weather-related) summer months
x
Risk of Electrical Shock
x
Work with Explosive Materials
x
Vibration
x
Noise Level for Typical Environment
x
Moderate Noise: (Examples office with printers, phones, and light traffic
Loud Noise: (Examples: Metal Manufacturing, Construction sites)
Very Loud Noise: (Examples: Jack Hammer Work)
Personal Protective Equipment
PPE
Never
0%
Rarely
1-10%
Occasionally
11-33%
Frequently
34-66%
Continuously
67% or more
Safety boots
x
Safety Glasses
x
Cut resistant Gloves
x
Respirator
x
Face Shield
x
EOE/Disability/Veterans

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