General Manager โ Volvo Cars Silver Spring
Join the team at Volvo Cars Silver Spring, a proud member of MileOne Autogroup. We are seeking an experienced, resultsโdriven General Manager to lead our dealership with a focus on operational excellence, exceptional customer experiences, employee engagement, and sustained profitability.
Position Summary
The General Manager is responsible for the overall leadership, profitability, customer retention, and operational success of Volvo Cars Silver Spring. This role provides strategic direction across all dealership departments while fostering a culture of accountability, collaboration, and customerโfocused service. The General Manager partners closely with dealership leadership and MileOne Autogroup to achieve business objectives through sound management practices and continuous performance improvement.
Essential Duties
- Hire, train, develop, and motivate all dealership department managers.
- Direct and oversee all dealership management and supervisory personnel, conducting formal performance evaluations on a regular basis.
- Develop annual operating plans and budgets for Volvo Cars Silver Spring and submit them for approval.
- Meet monthly with the comptroller/office manager to review departmental forecasts and ensure alignment with annual business objectives.
- Collaborate with department managers to establish monthly and annual goals while monitoring performance and accountability.
- Monitor the Daily Operating Control (DOC) and implement improvements when necessary.
- Provide accurate weekly financial and operational reports to dealership ownership and MileOne leadership.
- Ensure monthly financial statements are accurate, complete, and submitted to Volvo on time.
- Build and maintain strong relationships with manufacturer representatives, lending institutions, and key business partners.
- Communicate dealership policies, procedures, and performance expectations to all employees.
- Foster a positive, highโperformance culture through enthusiastic leadership, coaching, and employee recognition.
- Conduct regular management meetings to ensure every department operates efficiently, delivers outstanding customer service, and achieves profitability goals.
- Review and approve employee training opportunities that support professional development and dealership objectives.
- Review and approve compensation plans for dealership employees.
- Partner with the business office to ensure accurate financial reporting and recordkeeping.
- Collaborate with marketing and leadership teams to develop effective merchandising and advertising strategies that support dealership growth.
- Resolve escalated customer concerns while reinforcing Volvo Cars Silver Springโs commitment to delivering an exceptional ownership experience.
Qualifications
- Minimum of 4 years of successful automotive dealership experience as a General Manager, preferred.
- Proven ability to lead, develop, and inspire large, diverse teams.
- Strong business acumen with the ability to analyze financial statements, profit and loss performance, and key operating metrics.
- Highโenergy leader with a positive attitude and a commitment to operational excellence.
- Outstanding communication and interpersonal skills with a demonstrated ability to build a customerโfirst culture and drive employee engagement.
- Experience with luxury automotive brands and customer experience initiatives is preferred.
Compensation
Parent Base Salary Range 250,000-500,000.
Benefits
At Volvo Cars Silver Spring, we know our success begins with our people. As part of MileOne Autogroup, youโll join one of the nationโs leading automotive organizations with outstanding opportunities for career growth, professional development, and longโterm success.
MileOne Employee Advantage
- Competitive compensation $250,000-$500,00+
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off
- Professional training and career advancement opportunities
- Employee Purchase Program
- MileOne Recognition Program
- Next Mile Scholarship Program for employees and eligible family members
- Employee Assistance Program
EEO Statement
MileOne Autogroup is an equal opportunity employer and we maintain a drugโfree work environment.
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