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Dcsa Investigator Jobs (NOW HIRING)

SAIC

Field Service Technician

Andover, MA · On-site

DCSA is the designated oversight authority on the accreditation of classified facilities ... Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as ...

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How much do dcsa investigator jobs pay per year?

As of Aug 13, 2026, the average yearly pay for dcsa investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a DCSA Investigator?

To thrive as a DCSA Investigator, you need a solid understanding of investigative procedures, knowledge of federal background investigation standards, and a relevant educational background, such as a degree in criminal justice or a related field. Familiarity with specialized background investigation software, secure case management systems, and DCSA (Defense Counterintelligence and Security Agency) protocols is crucial. Strong attention to detail, integrity, and effective interpersonal communication are key soft skills for conducting thorough interviews and compiling accurate reports. These abilities are essential to ensure high-quality, compliant background investigations that directly support national security objectives.

What are some common challenges DCSA Investigators face in their daily work?

DCSA Investigators often encounter challenges such as managing a large and varied caseload, adhering to strict deadlines, and ensuring accuracy while processing sensitive information. Conducting interviews with individuals who may be reluctant or uncooperative can require patience and strong interpersonal skills. Additionally, staying up to date with evolving agency policies and security protocols is essential. Many investigators work independently in the field but regularly collaborate with colleagues and supervisors to ensure investigations meet all federal guidelines. Adapting to new investigative tools and maintaining the highest standards of confidentiality are also integral to success in this role.

What is a DCSA Investigator?

A DCSA Investigator is a government contractor or federal employee responsible for conducting background investigations for security clearances. They work under the Defense Counterintelligence and Security Agency (DCSA) to verify the trustworthiness of individuals applying for positions requiring access to classified information. Their duties include interviewing subjects and references, reviewing records, and compiling reports. Investigators must follow strict guidelines to ensure national security standards are met. The job requires attention to detail, critical thinking, and adherence to federal regulations.

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Dcsa Investigator jobs near you
Infographic showing various Dcsa Investigator job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Field Service Technician

SAIC

Andover, MA • On-site

Other

Re-posted 15 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

78th of 223 rated it services

Job description

Job ID: 2613065
Location: Andover, MA, US
Date Posted: 2026-05-29
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: TS.SCI
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: ORA_ON_SITE
Description
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Field Service Technician to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Supports customer service requests and IT service delivery within the IT environment and for mission applications, as part of the overall strategic objective of the DCSA IT modernization and One IT initiatives to provide an improved flexible and evolving enterprise IT environment to support the DCSA mission IAW with DCSA and DoD policies and procedures and commonly utilized industry best practices.
  • Researches, maintains, and applies expertise in emerging technologies, and industry developments, trends, best practices, and principles of IT customer support.
  • Provides on-site and remote technical support to approved seat service DCSA end users.
  • Part of a call center of mission-ready technicians to assist staff with data input/output devices issues with laptops/tablets/workstations, mobile devices, VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
  • In coordination with desk side support and service desk resource teams, provides IT technical support by assigning or dispatching the appropriate resource to troubleshoot and isolate IT technical issues and outages ensuring minimal impact to users.
  • Coordinates, resolves, and closes service requests beyond first call resolution.
  • Handles customer interactions across multiple communication channels and business lines, with customized interfaces and information delivery mechanisms.
  • Supports currency and accuracy of IT Service Catalog, adding missing services and/or making recommendations for services not offered.
  • Executes plans for practices, technologies, automation and solutions to achieve operational efficiencies, improve self-service options, modernize service management, and improve the customer experience.
  • Tracks customer satisfaction benchmarks and metrics. Provides weekly, monthly, and customer service ad-hoc reports.
  • Executes change management to perform smoother transition migrations.
  • Supports information sharing and knowledge management capabilities, continuous process improvement, and performance tracking and monitoring capabilities.
  • Updates and maintains a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
  • Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively.
  • Personnel will be required to be on-site to support Classrooms and Staff Computers. When classes are not in session, half days should be dedicated to working future classroom demands.
  • Working with Course managers on the class schedule.
    - Walk-through Classroom and provide a list of what is required for full capacity classroom usage (i.e. dual monitors, laptops, docking stations, network in the room, cabling, and potentially even the future Wi-Fi).
  • Routines to be maintained: Ghosting of computers and sharing the licenses for each laptop, validating each image correctly performed per instructors' request. Be able to sustain in tandem normal classroom support (ghosting, maintenance, and prep) at the same time, real-time classroom support while classes are in sessions as the day starts, during the day, and end of day.
  • Personnel must be available to go in and engage directly in the classrooms to get the networks or the interface of computers working with the students.

Qualifications
?It is required that the Field Service Technician have the following qualifications:
  • Bachelor's and Five (5) or relevant years of experience in lieu of degre
  • and active Top Secret clearance with SCI Eligibility.
  • IAT-II Certification, i.e., Security + CE or equivalent.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see .

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