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Day Shift Technical Support Manager Jobs in Texas

Collabera

Technical Support

Carrollton, TX · On-site

... Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced ... 2+ years in supporting a technical/product software environment. Strong telephone skills.

Infojini Inc

Technical Support

Dallas, TX · On-site

$37K - $46K/yr

We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position ... the management. Experience using rigorous logic and methods to solve difficult problems with ...

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

... every day. We're looking for people who take ownership, communicate clearly, and enjoy solving ... Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify ...

American Innovations

Technical Support, Tier 1

Austin, TX · On-site

$37K - $46K/yr

... every day. We're looking for people who take ownership, communicate clearly, and enjoy solving ... Flag recurring ticket trends to Tier 2, your Team Lead, or the Technical Support Manager * Identify ...

Petmate

Night Shift Technical Supervior

Arlington, TX · On-site

... Day Shift for first 60-days POSITION SUMMARY We are seeking a Technical Supervisor to join our ... As a Technical Supervisor, you will lead and manage all technical operations within the Blow ...

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All JobsDay Shift Technical Support JobsDay Shift Technical Support Manager JobsDay Shift Technical Support Manager Jobs in Texas

Day Shift Technical Support Manager information

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

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Cities in Texas with the most Day Shift Technical Support Manager job openings:

Day Shift Technical Support Manager jobs near you

Technical Support Supervisor

LTS - Video Solutions for Security Professionals

Houston, TX • On-site

Other

Re-posted 12 days ago

Key responsibilities

  • Supervise, coach, and mentor the technical support team to ensure efficient operations and high performance.

  • Manage all incoming technical support inquiries, ensuring timely and professional resolution of customer issues.

  • Maintain technical expertise on the company's products, provide technical training, and support continuous improvement in support processes.

Job description


About the Company


is responsible for overseeing the daily operations of the technical support team while providing hands-on technical expertise and exceptional customer service. This role ensures timely resolution of customer issues, drives continuous improvement in support processes, and supports cross-functional teams through product knowledge, training, and technical guidance. The supervisor will lead by example, coach team members, and help maintain high standards of performance and professionalism.


About the Role


ESSENTIAL JOB FUNCTIONS


Responsibilities


  • Team Leadership & Supervision
  • Provide daily supervision, coaching, and mentoring to the technical support staff.
  • Oversee team scheduling, workload distribution, and task assignments to ensure efficient operations.
  • Monitor team performance, track key metrics, and prepare reports for management.
  • Handle escalated or complex technical issues directly when required.
  • Develop and implement action plans to improve individual and team performance.
  • Customer & Technical Support Operations
  • Manage all incoming technical support inquiries via phone, email, and ticketing system; ensure timely and professional responses.
  • Ensure all customer issues are resolved promptly while maintaining high customer satisfaction.
  • Partner proactively with Sales, Operations, Product, and other internal teams to support customer needs and resolve escalations.
  • Maintain accurate documentation of customer interactions and troubleshooting steps within the ticketing system.
  • Technical Expertise & Product Knowledge
  • Maintain in-depth knowledge of the company’s full product line, including Video Surveillance/CCTV technologies and their applications.
  • Provide product demonstrations and technical training to sales teams, customers, and internal staff.
  • Stay up to date on new product releases, features, and enhancements.
  • Testing, Evaluation & Preventive Measures
  • Test and evaluate surveillance cameras, DVR cards, stand-alone and PC-based DVR systems, and related peripherals.
  • Build and test PC-based DVR systems based on customer specifications.
  • Analyze Salesforce case trends to identify root causes and recommend preventive measures to reduce recurring issues.
  • Review technical support processes and implement continuous improvement initiatives.
  • Support special projects as assigned by management.
  • Perform other duties as needed.


Qualifications


  • Strong troubleshooting and diagnostic skills.
  • Excellent communication and customer service abilities.
  • Experience working in a ticketing system (e.g., Salesforce).
  • Ability to lead, coach, and motivate team members.


Special Physical and/ or Mental Requirements


  • Domestic and/or International Travel may be required (up to 25%)
  • Willing and able to work additional hours when needed
  • Bend, lift, open, and move product and related office items varying in weight from 1 to 30lbs, depending on the need


Education


  • 3+ years of technical support experience in electronics, security systems, CCTV, or related fields.
  • Prior supervisory, lead, or acting-lead experience preferred
  • Experience with PC-based DVR systems, IP cameras, and security technologies.
  • A bachelor’s degree in computer science, Physics, IT / Network, Engineering, or a related technical field; a Master’s Degree is preferred


Apply