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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

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Role Summary 

We are seeking a hands-on Principal Infrastructure Architect & Engineer to lead the technical integrations in the core infrastructure space. This role requires deep expertise across networking, cloud, identity, and collaboration platforms, with the ability to align teams and drive integration outcomes effectively. 

Key Responsibilities

Infrastructure Integration & Assessment

• Lead discovery and capability assessment across environments.
• Develop integration roadmap with dependencies and milestones.
• Serve as primary liaison between organizations.
• Align with enterprise architecture standards.

Networking (Physical, WiFi & Cloud)

• Integrate physical and wireless network environments.
• Implement VPN, SD-WAN, and cloud networking.
• Ensure consistent routing, segmentation, and security.
• Monitor and resolve performance issues.

Cloud Hosting & SRE

• Define rationalized cloud hosting strategy (AWS, Azure, GCP).
• Apply SRE principles (SLOs, SLAs, observability).
• Implement IaC, CI/CD, and automation.
• Establish unified monitoring frameworks.

Identity & Access Management

• Integrate IAM systems (Okta, Entra ID).
• Implement SSO, MFA, and directory sync.
• Enforce RBAC, PAM, least privilege.
• Ensure regulatory compliance.

Collaboration & Messaging

• Define unified collaboration platform strategy.
• Lead Messaging and Collaboration tool alignment.
• Manage data migration and compliance.
• Ensure smooth end-user transition.

Security & Governance

• Align with SOX, GDPR, HIPAA, NIST, CMMC/FedRamp
• Implement and validate security controls.
• Establish governance standards.Operational Resilience
• Ensure HA, DR, and business continuity.
• Monitor performance and capacity.
• Conduct DR testing and validation.

'To be successful in this role, you will have: 

• 12+ years of experience in infrastructure architecture.
• Experience with M&A integrations.
• Strong cross-functional collaboration skills.

Technical Skills

• Networking: LAN/WAN, WiFi, SD-WAN, cloud networking.
• Cloud & SRE: AWS, Azure, GCP, IaC, CI/CD.
• IAM: Okta, Entra ID, SSO, MFA.
• Collaboration: O365, Slack, migration experience.

Leadership Competencies

• Strong stakeholder communication.
• Decision-making in complex environments.
• Ability to manage multiple workstreams.

Preferred Qualifications

• Enterprise architecture certifications (TOGAF, etc.).
• Experience in regulated environments.
• ServiceNow familiarity.
• Cloud and ITIL certifications.

For positions in this location, we offer a base pay of $192,600 - $337,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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