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Data Center Support Specialist Jobs (NOW HIRING)

AbsoluteCARE Inc

Call Center Support Specialist

$17.25 - $21.50/hr

The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes ...

Careerxchange

IT Support Specialist

Doral, FL

Position: IT Support Specialist Location : Miami, FL 33172 (Onsite) Job Type: Full-Time Schedule ... Experience working in a Call Center and/or data center environment is preferable. CAREERXCHANGE ® ...

Rapidly Growing Technology Company!

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Warehouse Associate (Data Center Support)

Fairfax, VA · On-site

$18 - $25/hr

Job Summary Kickstart Your Career in the Data Center Industry! Looking for a stable, hands-on job with great pay and growth potential? We're hiring Warehouse Associates to support day-to-day ...

ABS Kids

Bilingual Center Support Specialist

Chino, CA

$19 - $21/hr

The Center Support Specialist is the first face for clients that come into the clinical offices and assist employees in a variety of ways. In addition, you will provide administrative support to the ...

Oracle

Manager, Data Center Support Services

Harwood, ND · On-site

$163K/yr

Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented.

AbsoluteCare

Call Center Support Specialist - 3076

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes ...

AbsoluteCARE Inc

Call Center Support Specialist - Part Time

$17.25 - $21.50/hr

The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes ...

Oracle

Manager, Data Center Support Services

Harwood, ND · On-site

$163K/yr

Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented.

Oracle

Manager, Data Center Support Services

Harwood, ND · On-site

$163K/yr

Manages team(s) supporting data center environments, customer environments and/or operations, addresses identified and escalated routine trends, and ensures problem resolutions are documented.

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Data Center Support Specialist information

See salary details

$28K

$72.9K

$88K

How much do data center support specialist jobs pay per year?

As of Aug 26, 2026, the average yearly pay for data center support specialist in the United States is $72,947.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $87,000.00 per year, depending on experience, location, and employer.

What is a data center support specialist?

Data Center Support Specialists are IT professionals responsible for maintaining, monitoring, and supporting the hardware and software infrastructure within data centers. Their duties typically include troubleshooting technical issues, performing routine maintenance, installing new equipment, and ensuring the overall reliability and security of data center operations. They work closely with other IT staff to resolve incidents quickly and minimize downtime, helping organizations keep their critical data and applications running smoothly. This role often requires knowledge of networking, server management, and physical infrastructure support.

What are the key skills and qualifications needed to thrive as a data center support specialist?

To thrive as a Data Center Support Specialist, you need a solid understanding of IT infrastructure, hardware troubleshooting, networking, and often an associate's degree or relevant certifications such as CompTIA Server+ or Cisco CCNA. Familiarity with data center management tools, ticketing systems, and remote monitoring software is commonly required. Strong problem-solving abilities, attention to detail, and effective communication are essential soft skills for this role. These competencies ensure efficient operation, quick resolution of technical issues, and reliable support for critical data center environments.

What are some common challenges faced by data center support specialists, and how can they be addressed?

Data Center Support Specialists often encounter challenges such as maintaining uptime during hardware failures, managing multiple simultaneous requests, and adhering to strict security protocols. Effective troubleshooting skills, clear communication, and prioritizing tasks are essential for overcoming these obstacles. Collaborating closely with network engineers, system administrators, and security teams also helps ensure smooth operations and quick resolution of issues. Proactive monitoring and continuous learning about new technologies can further minimize disruptions and enhance performance in this fast-paced environment.

What is the difference between Data Center Support Specialist vs Network Technician?

AspectData Center Support SpecialistNetwork Technician
CertificationsCompTIA Server+, Cisco CCNA (optional)CompTIA Network+, Cisco CCNA
Work EnvironmentData centers, server roomsNetworking labs, client sites
Primary ResponsibilitiesMaintaining servers, troubleshooting hardware, supporting data center operationsInstalling, configuring, troubleshooting network hardware and connections

The Data Center Support Specialist and Network Technician roles share certifications and work environments related to hardware and networking. However, the specialist focuses more on data center infrastructure and server support, while the technician emphasizes network setup and troubleshooting. Both roles are essential in IT infrastructure but serve different core functions within organizations.

Are data center support specialist jobs high paying?

Data Center Support Specialist jobs typically offer competitive salaries that vary based on experience, certifications, and location. Entry-level positions may have moderate pay, while experienced specialists with certifications like Cisco or CompTIA can earn higher wages, especially in regions with a high cost of living.
More about Data Center Support Specialist jobs

What cities are hiring for Data Center Support Specialist jobs?

Cities with the most Data Center Support Specialist job openings:

What states have the most Data Center Support Specialist jobs?

States with the most job openings for Data Center Support Specialist jobs include:

What job categories do people searching Data Center Support Specialist jobs look for?

The top searched job categories for Data Center Support Specialist jobs are:

Data Center Support Specialist jobs near you
Infographic showing various Data Center Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $72,947 per year, or $35.1 per hour.

Call Center Support Specialist

AbsoluteCARE Inc

Remote

$17.25 - $21.50/hr

Other

Re-posted 29 days ago

Job description

  • Salary: 19-23/hr based on experience
  • Preference of being local to an Absolutecare Care Center location
Job Summary
The Call Center Support Specialist supports the Member Access Center (MAC) by providing high-quality inbound and outbound call handling and virtual administrative execution (the "back-office that talks to members"). This role serves as an administrative and scheduling partner to clinical, care coordination, and operations teams by managing high-volume interactions, coordinating multi-step workflows, and ensuring accurate documentation across systems. Reporting to the Call Center Supervisor, this position supports MAC strategy by promoting timely access to care, consistent member experience, and standardized workflow execution across markets.
The Call Center Support Specialist acts as a primary point of contact for members, providers, and internal partners. Core responsibilities include answering incoming calls within defined timeframes, conducting outbound outreach, scheduling and rescheduling appointments, completing reminder and confirmation calls, and supporting administrative processing such as managing shared inboxes, queues, and worklists. The role also assists members with general inquiries related to scheduling, transportation, pharmacy, and care navigation, and escalates concerns appropriately using established protocols to protect member safety, service recovery, and continuity of care.
Success in this position requires strong telephone etiquette, organizational and administrative skills, attention to detail, and the ability to thrive in a fast-paced, virtual, service-oriented environment. The ideal candidate is service-driven, comfortable working with performance metrics, able to navigate multiple systems, and committed to accurate documentation, first-call resolution, and consistent member experience.
Duties and Responsibilities
  • Follow standardized workflows, Standard Operating Procedures (SOPs), and job aids to ensure consistent execution across markets.
  • Answer incoming calls promptly and professionally within defined service level expectations; provide accurate information and ensure a positive member experience.
  • Conduct outbound phone calls to members within defined timeframes for reminders, confirmations, rescheduling, outreach, and administrative follow-up.
  • Respond to routine inquiries with empathy, professionalism, and cultural sensitivity; route or redirect questions as appropriate per standardized workflows.
  • Collect, verify, and document information accurately in the Electronic Health Record (EHR/EMR) and other systems during member interactions.
  • Follow communication scripts and call flows based on market, location, and call type; ensure accurate messaging and consistent member experience.
  • Provide excellent customer service when greeting and engaging members, providers, and external partners; support first-call resolution when possible.
  • Manage shared inboxes, queues, and worklists to ensure timely responses, accurate processing, and task completion.
  • Schedule and reschedule appointments in accordance with policy and procedure, considering member preference, insurance coverage, visit type, and market workflow requirements.
  • Provide appointment reminders and confirmation calls; support rescheduling and conversion to virtual visits when appropriate, following established protocols to help reduce no-show rates.
  • Route, screen, and escalate concerns appropriately based on established protocols and clinical guidance; document and notify the Call Center Supervisor as needed for service recovery, repeat issues, or member safety concerns.
  • Accurately document all outreach, scheduling activity, and member interactions in the EHR/EMR; confirm work for completeness and accuracy.
  • Complete and document required forms, paperwork, and assessments while speaking with members, as assigned.
  • De-escalate situations involving dissatisfied members; provide assistance and support while maintaining professionalism and composure.
  • Maintain professionalism and composure while supporting individuals with complex medical, behavioral, and social needs.
  • Follow engagement protocols and leverage market resources to promote member engagement and retention; support outreach for a variety of needs across markets.
  • Demonstrate a working knowledge of insurance coverage and benefits, appropriate screening of member needs, and general procedures of a physician office.
  • Assist members with general inquiries related to scheduling, transportation, pharmacy, and care navigation; coordinate across internal teams when issues require multiple steps.
  • Proficient use of the EHR/EMR, phone system, and Microsoft products; ability to toggle between multiple applications regularly.
  • Schedule transportation for members as needed, following local market parameters and documenting outcomes appropriately.
  • Complete administrative tasks such as faxing, sorting, scanning, and categorizing documents as appropriate; support timely processing and accurate recordkeeping.
  • Meet personal and team-based performance expectations, key performance indicators (KPIs), and metrics (e.g., productivity, quality, adherence, and engagement).
  • Participate in regular team meetings, training sessions, and quality improvement efforts; implement updates to scripts, workflows, and job aids as released.
  • Maintain confidentiality and adhere to HIPAA and organizational compliance standards.
  • Other duties are assigned to support MAC priorities, access initiatives, and administrative workflow needs.
Minimum Qualifications
  • High School Diploma or equivalent
  • 1+ years of healthcare experience, community outreach, or a similar role
  • 1+ years of experience working in a call center or healthcare provider front office
  • Strong organizational and time management skills
  • Comfortable working with performance metrics, quality expectations, and outreach targets
  • Empathy and cultural competence when working with diverse populations
  • Proficient with basic computer systems, including electronic health records
Preferred:
  • Basic understanding/knowledge of medical terminology
  • Experience in sales or conducting outreach and retention calls
  • Familiarity with Medicaid and Medicare populations
  • Familiarity with electronic health records
  • Bilingual (English/Spanish) is a plus
Working conditions
This position is a remote role, which means you will work from your home or another suitable remote location. You will need a dedicated, quiet workspace that is conducive to conducting telephonic outreach while adhering to HIPAA and other privacy policies. All necessary electronic supplies, including a laptop, monitors, and any other hardware or software required to perform your duties effectively, will be provided. You will be responsible for setting up and maintaining these tools in your home workspace. A reliable and high-speed Wi-Fi connection or home internet is required to perform the essential functions of this role.
Physical requirements
  • Ability to remain stationary for extended periods while working at a desk or workstation.
  • The role requires frequent use of a computer, including typing on a keyboard and using a mouse. Manual dexterity and hand-eye coordination are essential for efficiently completing tasks and navigating various software systems.

Direct reports
None
Company Description:
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this "care beyond medicine." We have turned the doctor's office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members' needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don't stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.

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