Job Summary:
Milestone Technologies is a global IT managed services firm that partners with organizations to enhance their technology and infrastructure. They are seeking a Data Center Operations Manager to lead the build-out and operation of a high-performance data center, ensuring reliable outcomes while managing a team of technicians and engineers.
Responsibilities:
• Actively participate in daily data center operations, including monitoring, configuration, and break/fix activities
• Serve as the primary escalation point while directly contributing to incident resolution and root cause analysis (RCA)
• Lead by example in maintaining uptime, operational discipline, and service delivery standards
• Work alongside technicians and engineers to ensure efficient execution of all on-site activities
• Own end-to-end site operations, ensuring reliability, performance, and efficiency across infrastructure systems
• Oversee vendor and colocation activities, remaining directly engaged in execution and issue resolution
• Maintain accountability for incident tracking, resolution, reporting, and continuous improvement initiatives
• Lead, mentor, and develop a team of technicians and engineers
• Set priorities, coordinate daily work, and ensure alignment with operational objectives Foster a culture of accountability, responsiveness, and high performance
• Drive capacity planning efforts to ensure scalability and operational efficiency
• Identify and implement process improvements based on operational insights
• Lead continuous improvement initiatives focused on reliability and performance
• Lead and execute data center projects, including deployments, migrations, and infrastructure upgrades
• Act as the on-site owner for project delivery, ensuring timelines, quality, and safety standards are met
• Collaborate cross-functionally while maintaining strong execution focus
• Support budgeting and cost control through oversight of asset utilization and procurement
• Ensure accurate tracking and management of data center assets and inventory
• Balance operational requirements with cost efficiency
Qualifications:
Required:
• Minimum 10 years of experience in data center operations or similar infrastructure environments
• Proven experience in hands-on technical roles within data center
• Prior experience in a leadership or supervisory capacity, with a focus on hands-on operational leadership
• Strong English communication skills (written and verbal) are required for coordination with global teams and stakeholders
• Proven ability to operate as a working manager, balancing hands-on execution with leadership responsibilities
• Strong technical knowledge of data center infrastructure, including compute, networking fundamentals, and facilities systems
• Excellent troubleshooting and incident management capabilities
• Experience managing vendors and colocation environments
• Strong project execution and operational planning skills
• Experience in capacity planning, asset management, and process improvement
• Demonstrated experience leading incident response and operational execution
• Strong organizational, documentation, and communication skills
• Ability to perform effectively in high-pressure, high-availability environments
• Strong interpersonal skills with the ability to lead, influence, and collaborate across teams
Preferred:
• Experience supporting data center build-outs, deployments, or infrastructure upgrades (strongly preferred)
• Experience managing colocation environments and vendor relationships
• Experience with capacity planning and performance optimization
• Familiarity with compliance frameworks (SOC, ISO, PCI) is a plus
Company:
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe. Founded in 1997, the company is headquartered in Fremont, USA, with a team of 1001-5000 employees. The company is currently Late Stage.